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OneMain Financial is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed March 1, 2026.
My experience was great because the staff is always very helpful and polite from day one back in 2021 when I got my first loan. They are always looking out for their customers! I would recommend OneMain Financial services to everyone they are 100% topteir!
I went to the OneMain office near me to completely pay off my loan on October of 2023. Before this day I had never been late on a single payment. I asked the clerk MULTIPLE times if this was all I owed and nothing else would come out of my account and she assured me multiple times that my account was paid in full. I paid over 11,000 dollars. I still have the receipt. Two years later we get a call saying we still owed money! We thought it was a scam because we NEVER got any mail about owing them anything! We got a letter in January of this year stating we were past 30 days late! I called and somehow according to them we still owed! I still don’t believe we actually owed them any money! I was told THREE different totals on how much we owed which was a huge red flag! I spoke with a good person (the only good person in this company) named Clayton who said we could just pay the 456 and the account would be paid in full. I tried for three weeks to make this payment. Clayton couldn’t take it because of the department he was in. Every other person I spoke too said I owed a different amount and if I only paid the 456 I’d still owe. Clayton even said he put notes in the system and didn’t understand why I was having these issues. He finally had to three way into a conversation with me so I could make the payment. He said he’d put in a ticket and that he’d call me back when it was done. Well he called this past week and said it was done, we don’t owe anything else. Well I got a letter yesterday saying I still had to pay 40 dollars a month FOR TWO YEARS!!!! I’m so SO sick of this company!!! Not only are they trying to get even more money from me that I DONT owe, they have completely screwed my credit that I had worked on. My credit was over 700 and now it’s back down to 629. And they refused to fix it! They made MULTIPLE mistakes and continue making mistakes but REFUSE to fix my credit! 1. They told me it was paid in full in 20232. They didn’t even have my address so I got 0 mail concerning this 3. I’ve been told it was paid off AGAIN only to now be told I still SOMEHOW owe more money!This is the absolute WORST company I have ever had the displeasure of working with! I had multiple things I needed to do that required good credit. Good credit THAT I SHOULD HAVE only for it to be ruined by a company that can’t get ANYTHING right!
The process was easy and didn’t need to go to office did I every thing online and over phone
Lee from One Main Financial was provided great customer service. His communication was consistent and clear, which made what could have been a stressful process feel smooth and manageable. Any questions or concerns I had were addressed quickly, and I always felt like my best interests were the top priority. I strongly recommend their services to anyone looking for a reliable and supportive loan officer. Truly grateful for their help and professional.
Mari was excellent.She made me feel very comfortable and explained the whole process throughly. She was friendly and knowledgeable about all your products. She answered all my questions and made me feel that I was on my way to being debt free. I would recommend her and your company to my family and friends.
Very easy process.
I started going there, I would recommend One main to any one. They are friendly and fast.
My experience was very good. I couldn’t get what I wanted,but I was able to get something. I don’t remember who helped me on the phone. I was able to get something cash. Thanks to Taajwar who helped me when I came into the office. Thanks to both of them very much.
I’ve been a paying customer but that didn’t seem to matter. Spent two weeks trying to get someone to return phone calls and emails. Very unprofessional staff.
Have no complaints. James was polite on phone and in person. Was patient and helpful when I was on the computer.
The young woman who assisted my daughter and I was knowledgeable and courteous.
Easy process. Mrs. Lynn was very helpful and got us in and out in no time.
The representative Joe was amazing. He explained the process and made me feel comfortable i will refer Joe every time someone ask about a loan The process was so easy and the money was in my account when he said thank you so much
Loan applied for was realistically given very expediously and professionally. Associates kind and helpful
I appreciate everything they do they treat me well and don't take long to get what I need I appreciate everything that I do
From the very start, I was told the process, what to expect, and timeliness. There were no surprises.
I didn’t have any problems the rep. Was very nice and took care of everything!
I am really enjoying being with the company to help me build my credit rating and get my bills caught up everyone there at the office here in Dubuque were wonderful and they deserve a raise
Fast, easy online application—funded within an hour of signing. Friendly service throughout. Highly recommend OneMain Financial for loans.
Excellent Services
According to TrustPlane, OneMain Financial has a 4.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/onemainfinancial-com
