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Otis Elevator is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.3 out of 5 stars. Last reviewed February 25, 2026.
this post is from a person who has spoken to several engineers from otis ,and other companys, but it is clear that otis (as other posts say) come out pretty bad, on their dealings with customer requests , and in fact the way they treat their engineers
Their skyrise elevator produce annoy noise to nearby space, it ruins my quiet home. Reported to Otis and still zero improvement. Avoid this elevator if possible
Doug from Otis was AMAZING!! He came on time with the ETA, fixed the elevator in less than 5 minutes, AND fixed other issues that he noticed that we weren't aware about. THANK YOU Doug!
Please stay away from doing business with Otis. In my experience they were misleading on the phone, did not give accurate information, and never corrected it when I followed up. I was billed an absurd amount of money for a problem that was not fixed, and when I called to complain they were rude, dismissive, and took about a week just to respond.
If you value time, integrity, or basic customer service, avoid Otis. What should have been a simple service cancellation has turned into a ten-month circus of incompetence.SummaryI cancelled my service agreement in January 2025 after years of paying excessive fees and enduring constant upselling calls that seemed more focused on extracting money than providing genuine maintenance support. Instead of respecting the termination, Otis kept billing us, ignored multiple written notices, and continued sending invoices months later.The timeline that says it all:Jan 2025 – I issued written notice to cancel. The Otis representative repeatedly attempted to sell me another service before eventually accepting the cancellation in writing.Feb–Jul 2025 – Otis continued issuing invoices and taking payments via my property manager despite the termination.Aug 2025 – I contacted Otis again; they apologised but took no corrective action.Sept 2025 – The person assigned to “resolve” my cancellation first tried to deny it, then attempted to sell me another service. Only after further escalation did they admit Otis’ error and agree to refund the overcharges — then proceeded to claim I needed to pay another fee for a compliance certificate they failed to issue back in January.Oct 2025 – Otis issued a “refund invoice”, requested my bank details, and phoned to reconfirm them but the refund was never paid.Nov 2025 – Ten months later, I’m still chasing the refund, now dealing with yet another new contact repeating the same promises.Why I cancelled in the first place:Their service is overpriced for the minimal work performed, and every interaction feels like an attempt to sell, sell, sell, rather than provide genuine serice. When you question charges or try to leave, the “support” disappears and they give you the run-around.A warning to others:Be extremely cautious before signing anything with Otis. Their systems are disorganised, communication is abysmal, and getting resolution on even the simplest issue is exhausting.If this is how a global brand treats a loyal customer, imagine how they’ll handle you once they’ve got your signature.
first of all this time hasn't happened yet. Our location had an early failure of a pump and motor just outside the warranty date of 1-year. this part is not covered in warranty. this is a high dollar cost 40-50 thousand $ I have worked with less costly pump systems that have lasted 30 years plus. If the Otis warranty ran out doesn't manufacture of pump have warranty of their product. Semiens warranty of motor. I will further instruct to anybody looking at Otis elevators for purchase that they would be better off buying a pogo stick
I don’t think it’s wise nor safe for others, for your driver to be driving extremely reckless and fast on the road. Especially when the company’s name is on the vehicle’s. Definitely reported to the bbb. Do better
Three years, still going into next yr. That’s only one building. Tech talks good story all day.
STAY AWAY FROM OTIS MONTREAL – A COMPANY TO AVOID AT ALL COSTSI have been a construction entrepreneur for over 30 years, and I have never dealt with a company as disastrous, incompetent, and arrogant as Otis Montreal.For more than three years, their service has been nothing short of a nightmare: • ZERO communication: calls ignored, emails unanswered, managers completely unreachable. • No reliability whatsoever: broken promises, missed deadlines, no updates, no follow-up. • Total disrespect for clients: even with a contract worth nearly hundreds of thousands of dollars, we get no answers at all. • Unacceptable arrogance: their installation manager treats clients with shocking disrespect.A concrete example: I called one of their managers 13 times in a single day, and it’s been like that since the beginning of the project,Not a single response. This is not an exception—this is how they operate: ignoring clients, no matter the size of the project.Otis Montreal is not just incompetent—they are grossly negligent and show no regard for their contractual obligations. This branch is actively destroying Otis’s reputation in Canada.
As with many other reviewers, if I could rate it 0 I would.I have had a service contract with OTIS for a number of years and over the last few years I had noticed a rapid decline in response from them. Last November (2024) I emailed them to cancel renewal which was due the following February and received no response from them.I emailed them several times with no response, sending it to various emails I could find including the person I had spoken with at time of taking out the contract. I never received a response from anyone, not even a receipt failure.I had received several of their 'field service' notifications and had been suspicious that they had not in fact been on site. I then started checking CCTV to substantiate this to confirm that they had not been there. They had not.I wrote in to complain, but received no response. I tried calling, but due to their automated service could never get through to anyone.I changed the door code so that they would have to call me on arrival to gain entrance. No-one ever did call.I am now with another company who have given the lift a full going over and logged all the failings from OTIS which range from 'filthy - where they should have been cleaning it', 'bolts loose', 'no lubricant' and the list goes on. The engineer I had used to work for OTIS and simply stated they were not surprised.In addition to this, the practices engaged by OTIS are sneaky to say the least. It has a 'closed' monitoring system so that if the button is pressed if you are trapped in there, it ONLY goes to OTIS and they will then charge for the call out. This can not be changed - you have to separately purchase and have installed an OPEN monitoring system to allow the contact number to be changed. My NEW company advised me to send an email with the subject header LEGAL NOTICE!! I did this - low and behold I got an immediate response - the first in over a year. If they are stupid enough to pursue this - bring it on - I know a few judges who would love a case like this with the report I have.OTIS FLAGRANTLY PUT LIVES IN DANGER EVERY SINGLE DAY. SERVICE REPORTS WHICH ARE FICTIONAL, COMPLAINTS WHICH ARE IGNORED AND NO ABILITLY FOR CUSTOMERS WITH REAL ISSUES TO MAKE CONTACT WITH THEM. LEAVING LIFTS IN A CONDITION THAT ARE DANGEROUS WITH THE OWNERS HAVING NO KNOWLEDGE OF THIS - BELIEVING THAT THEY ARE BEING SERVICED WHEN THEY ARE NOT. I am now looking for a class action case against them and will be adding my evidence to it.
Trying to specify several OTIS lifts for a project and am currently being ghosted by no fewer than four reps, over the course of a month. Gave plenty of details for our requirements and just needed to talk these through with the client and structural engineer. Guess we'll have to find a different manufacturer!
Terrible company! There should be a investigation how they work and treath people
they do not respond to service requests for customers & when they do they are incredibly rude and do not know how to speak to people.Had issues for 2.5 months now, they haven't sent anyone to service the elevator in over a month, and when they did he was here for maybe an hour. They said they'd be in contact, but have failed to communicate any updates or expected timelines of repairs. Would not recommend.
Otis lifts have had a Contractual Managment agreement with the Lift Maintenance for a development that we are the factors for. They never contact us, we never know when the maintenance dates are we just receive an invoice each year for £2500 which we didn't pay last year and will not be paying this year. I have emailed 3 different people and left a message on the contactus page without out any response. what a shower of monkeys, do not use Otis Lifts
The Italian branch shows a severe lack of transparency with the technical documentation relevant to technical interventions which have been regularly paid. Despite having urged them several times they are still not providing the requested documents . Their call center assistance is very poor tooMay be Otis is good for house managers only 😉
They are very expensive, but it's very difficult to get them to come out, and when they do, they often refuse to report their findings and just send you a bill. When we replace our elevator, we'll look at all of the other companies.
OTIS customer care is not useful though they receive the call and confirm the technician will attend as soon as possible. Even after 3 days and multiple calls to the customer care, the complaint remains the same. AMC contract is a waste and the concerned executive also does not respond. Overall OTIS AMC and also the service is very very bad.No proper response after calling so many times, people are getting injured as the sensor not working. Instead of solving my problem, company service people are asking me to stop the lifts. MY COMPLAINT NUMBER IS :5413789ON 3-5-25 AT 11;00 AM COMPLAINT HAS BEEN REGISTERED BUT TILL NOW IT IS NOT BEEN RESOLVED NO ONE HAS COME TO CHECK THE LIFT , THERE IS INJURED PERSON IN THE HOUSE , WHO IS NOW NOT ABLE TO GO TO HOSPITAL FOR CHECK UP BECAUSE OF POOR SERVICE PROVIDED BY OTIS OUR ELEVATOR IS NOT WORKING
Terrible customer service in the SF office. I’ve spent months trying to resolve a simple issue, but the service manager, who is no longer with the company, has ghosted, ignored, and misled me. The new account representative asked me for documentation that the technicians should possess. They don't seem capable of handling the situation. We have a service contract with them but will not renew it. Do better, Otis!
No proper fans and lights and very poor service
Triumph Tower, Mandlik nagar,Malad west, worst experience.. no air ventilation , suffocation, full time shaking, new lifts stops for no reason, And the repair person come on their mood.
According to TrustPlane, Otis Elevator has a 1.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/otis-com
