No Customer Service
Bought a Water feature from this company, prompt delivery, it looked nice and worked well BUT the base leaked. Spoke to a lady called Steph who was somewhat off hand about it and required me to send photos to justify the leak. This I did and she accepted there was a leak, would have to talk to her boss but would send a replacement, didn't want the old one back. Last I heard from the company in spite of emails sent, in spite of a letter I sent to her boss, a Director name of Mike Hall, in spite of reminding them of the Consumer Rights Act 2015. am in process of obtaining a Section 75 from the Card Company I used to purchase it with.
Brian Hubbard
Great Water Feature
We recently took delivery of a Carden water feature that we ordered at the Harrogate Autumn Flower Show at Newby Hall, Ripon. When we assembled it, it became clear that the pump wasn’t working properly. We contacted the company, and they immediately arranged a replacement, which arrived promptly and works perfectly.We’re very pleased with both the product and the excellent customer service — the issue was resolved quickly and without any fuss. Great value for money and a pleasure to deal with. Highly recommended to anyone looking for a quality water feature!
Keith Unsworth
Thrilled to bits!
Ordered on 12 August, via Amazon, a stainless steel water feature from Outdoor Living. It said would arrive between 15-19 August, but arrived on 13th and is absolutely super. I’m thrilled to bits! Only set it up today so haven’t seen it in the dark yet, but will go out tonight. Would definitely recommend this company.
Caro Kennett
Great water feature does what it says…
Great water feature does what it says on the box.Would recommend to others.Very happy customer
GRAHAMKIRK WILSON
We ordered a water feature 6 weeks ago
We ordered a water feature 6 weeks ago, told 5 to 7 days delivery we have called and promised next week next week I called Wednesday as they said middle of the week then told it will be Friday. Called Friday told it came into is late Friday I will put it on a 24 hour courier Saturday came and went promised Monday and nothing today call and was told oh it was not on the delivery even though they confirmed it was then told it’s going to be another 10 days no one bothered to call us and let us know what was going on, this is one of the worst companies I have had to deal with buy your stuff from somewhere else
Rodney
Hokah Falls Rock Effect Water Feature…
Hokah Falls Rock Effect Water Feature TR/15144Saw this on a stand at The Ideal Home Show at Olympia in London. Ordered and paid for it there.It arrived boxed a few days later.I assembled it with the pump, filled it with water and turned it on. After a brief delay the fountain started running.It looks good in daylight, and even better at night with the LEDs shining brightly through the water.Well pleased with the unit.The only negative is that in the current hot weather the water in the fountain evaporates quickly requiring frequent top ups. Not, of course, down to the water feature.
P Dion
Air Source Pump
Just had a air source pump fitted to reduce the running costs of our tough spa. The engineers who installed the equipment were clean and tidy. Fully explained the pump with a full demonstration of the key pad explained what to do during winter empty etc. Can’t fault the service at all would definitely recommend.
Chris Kelleher
Absolutely love my Buddha solar water…
Absolutely love my Buddha solar water feature its beautiful,very quick delivery.
MRS SANA JOHNSTONE
Great service and competitive pricing
Great service and prompt delivery- price really competitive and really happy with everything. Would recommend all hot tub owners to visit their site.
Dermot O'Neill
Ordered a feature direct last week
Ordered a feature direct last week, came quicker than anticipated, really good quality, easy to set up. Ordering online was easy, web visuals and product matched. Perfect addition to my garden this sunny weekend.
kerry scally
Quick delivery good product
Quick delivery good product
Life is Very Hard
Appalling company
As you can see 54% of customers found this company either extremely bad or fairly bad. Yes, 46% gave 5 star, apparently, but I doubt that. So you have roughly a 50/50 chance of getting a good product that works.Not good odds. We bought a water feature that didn't work. We had zero co-operation from the company infact they were downright rude. We got a refund through our credit card even though outdoorliving threatened to take us to court if we pursued a refund.Don't know how they are getting away with it.
Janet Bretman
Ordered garden furniture through BQ…
Ordered garden furniture through BQ that is not as described. The furniture came from outdoor living. Outdoor living use BQ to sell garden furniture by paying a fee to advertise their furniture. Both BQ and Outdoor living are not regulated or registered with the furniture ombudsman service. After reporting faulty furniture to both firms within 12 months of its purchase. Outdoor living have failed to refund the items that look about 10 years old and are covered in rust and are simply too dangerous to use. Instead, they want me to pay over a £150 to receive a furniture report on their appalling furniture at my cost. I would recommend if you want to but garden furniture. Consider buying from a reputable company and is registered with the furniture ombudsman service. Outdoor living have a disgraceful attitude towards customers who demonstrate their products are not as described. Garden furniture that cost almost £400 through BQ is just too dangerous to use. I will never buy garden furniture again that has any attached name as outdoor living ltd when they fail to acknowledge their furniture is too dangerous to use within a 12 month period. Don’t worry, I have now reported this incident to several organisations including my bank. I will also be contacting the financial ombudsman service to report this serious incident. Selling poorly made furniture is not acceptable!Furthermore, the customer service is appalling. They don’t want to engage with the customer. A company who will sell poor quality furniture and take no responsibility for it after payment has been made. As pointed out, this furniture is falling apart within 12 months of buying it. Under y the r consumer credit act 2015, goods must last 12 months. Despite sending photographs of the furniture to the firm they’re not willing to replace the furniture without putting the customer in furniture debt!
stephen massey
Awful water feature
Awful water feature Poor quality Bent leaf Lights inside don’t work Customer service awful Cheaply made Don’t bother when u want to return it it’s your cost and u loose money from the order ten per cent and they try and get out of collecting ..: so basically your stuck with a cheap item No collection or understanding even though it’s damaged
Katrina Johnson
I ordered and paid £250.00 for a water…
I ordered and paid £250.00 for a water feature from their stall at the Kent garden show in May. It arrived some weeks later without a pump, not painted as nice as the one on display and off cuts loose inside. I have emailed several times and only got one response wanting a picture of the paint work, nothing since, being ignored so I guess that's it, I've lost £250.00 on a water feature that doesn't work. Please no one make the same mistake and use a reputable company that you know.
Tulin Morris
Thank you for the 5 tier water fountain…
Thank you for the 5 tier water fountain works well,unfortunately the lights plug supplied did not fit the waterproof twin socket at the bottom of the garden, but a phone call to your office you quickly sent a cable and transformer Thanks again
Keith Lewis
Very poor quality water features
Very poor quality water features. Cost £500 yet five years later similar faults developed that were found after the first few weeks. Cracking all over and surface peeling. They don’t want to know! Limited 12 months warranty. If you like chucking away hundreds of pounds every few years then buy from them.
Vinny
First class Company.
I can’t understand the negative reviews for this Company. It is the first time I have used them and am really pleased with my purchase. I ordered an Aztec mains powered water feature on Saturday and took delivery the following Tuesday. The feature arrived well packed and was easy to set up. Having run the feature now for a couple of hours I am more than pleased with my purchase.
David Johnson
Such a beautiful water feature so happy…
Such a beautiful water feature so happy with it I installed it today so easy thank you for a beautiful design 🇬🇧😊
John Prince
Great product and service
I purchased a Tranquillity water feature from Outdoorlivinguk at the RHS Tatton Park this month. It was delivered a week later by DPD - well packed with all the ordered components. Very happy with the product and excellent service.
WDW Rees
