Do you agree with PacStar General Insurance Agency, Inc.'s TrustScore? Voice your opinion today and hear what 15 customers have already said.
PacStar General Insurance Agency, Inc. is an online company. Based on 13 reviews on TrustPlane, it has an average rating of 3.7 out of 5 stars. Last reviewed January 29, 2024.
Do NOT come here for insurance. Their company is absolutely A W F U L. If you’re wanting a company that can help you understand auto accidents, have great prices on insurance plans, have wonderful customer service representatives, and a company that doesn’t keep you in the dark - DO NOT COME HERE. SCAM INSURANCE. AWFUL RATES. HORRIBLE CUSTOMER SERVICE REPRESENTATIVES, AND HORRIBLE WITH DEALING AUTO ACCIDENT CLAIMS.
Horrible servicio. I've been contacting them for weeks. My car was stolen and it's been 4 weeks and zero responses. Raul Masias takes me to the mailbox and every time I call the company, it's a minimum of 30 minutes that I'm on hold trying to contact an agent so that last time I can cut off the call? what horrible service. I DO NOT RECOMMEND IT. DON'T HIRE.
Horrible servicio. I've been contacting them for weeks. My car was stolen and it's been 2 weeks and zero responses. Raul Masias takes me to the mailbox and every time I call the company, it's a minimum of 30 minutes that I'm on hold trying to contact an agent so that last time I can cut off the call? what horrible service. I DO NOT RECOMMEND IT. DON'T HIRE.
I like this insrance only had to waite over 6 months to fix my car after a deer smacked the side of her. Was horrible trying to get back and forth 45 min from anywhere while pregnate. After a few months of that my car was finally fixed after I treated to get a lawyer involved surprisingly stuck with this insurance but due to that situation my insurance went from 359 to 149 then I rerended someone and it went up a dollar but 150 for full coverage on a 2014 isn't to bad expecilly because I got a limited edition car. They do eventually fix your car but it takes time. They didn't fix the car I rerended because the girl didn't even have a license and her car was dented from a previous issue my car hit hers going 1mph in a parking lot but with all that I'd still recommend this insurance 👌 better quote than farmers and geico at least for me and the customer service isn't bad either I only threated a lawyer because I love 45 min from any hospital and I was 8 months pregnate
Pauline was amazing!!!! Great attitude, very amicable. I truly appreciate all of her help. She is a blessing to have on your team.
The agent Pauline was most resourceful very knowledgeable and empathetic, agents like her are a dying breed and rare. Give her a raise and hold on to her services.
So pleased with the customer service I have received. On time & very profesional, caring staff! Thank you so much! Lourdes
Pauline was such a great help, she explained everything to me in a clear way. Thank you so much for such big help!
Pauline helped me and was exceptional
Excellent service!!Jessica from the claim department was extremely helpful and kind.
Lady was super nice ,you can hear from her voice that she is smiling and ready to help you.
Jacqueline Aranjo was very kind and efficient; she worked fast.
The lady I spoke with was kind and easy to talk to. My last experience was so bad I almost cancelled. The lady talked over me and was so mean I actually almost cried. They raised my insurance and didn't tell me and she made me feel stupid for not knowing. My current phone call today was completely different. She laughed and was so helpful. Felt like I was talking to a family member.
According to TrustPlane, PacStar General Insurance Agency, Inc. has a 3.7/5 rating based on 13 verified reviews as of April 2026. Source: trustplane.app/company/pacificstarinsurance-com
