Finally a company that is really…
Finally a company that is really interested in its furry customers.
Linda Partsch
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Pethempcompany
3.350 reviews
Last reviewed: Jan 2, 2024Do you agree with Pethempcompany's TrustScore? Voice your opinion today and hear what 195 customers have already said.
pethempcompany.comMember since Mar 2026
Pethempcompany is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.3 out of 5 stars. Last reviewed January 2, 2024.
Customer Reviews
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50 reviews
Completely satisfied!!
Completely satisfied!!! Thank you!!!
Gregory Ermlich
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My cats will not eat the treats
My cats will not eat the treats. Despite trying to reach the company multiple times for the 30 day money back guarantee I have not heard back from them. It was a waste of money at this point.
Nicole Root
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Great company to order from
I love that you keep us informed when items are back ordered and you substitute items in there place.
Tina Pause
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Great CBD product for my Golden
Great CBD product for my Golden - easy ordering - fast delivery - great packaging
Stephen Watkins
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No response to (2) phone calls or…
No response to (2) phone calls or (2)refund request forms. Product was rancid and bulb of dropper hard with old product. This was used to wean pet from Veteranarians potent pharmaceuticals following a stroke and seizures! Left with no answers or refund.
C Roth
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Terrible customer service
Have had a very terrible experience with this company. Customer service is terrible. Reaching out about an order is useless and nobody will contact you back about your order or inquiry even when you have contacted multiple times. Would not recommend or purchase from again.
Becky Smith
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Excellence
I got my order mixed up and I emailed to explain it was all resolved and taking care of. Thank you
Luisa Hannah
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Good product
Good product. I was upset because they sent my order to someone else’s address. But they sent me an order at no charge to make good on the mistake.
David Colon
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Soft CBD Treats
I love the soft CBD treats for my dog for thunderstorms and days with greater anxiety. He's a yorkie chihuahua.
Jennifer
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Eco-packaging?
Arrived on time, in good condition. The padded envelope would be better if it were recyclable.
Kaytee
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Tracking number shows my order was…
Tracking number shows my order was delivered to an incorrect address in a different state!!
Heather Lewis
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I never received my product
I haven’t received my product. I called twice, left a voicemail, emailed 4 times, messaged on social media, and tried to do the support chat twice (chat was offline). I have gotten zero reply. I also haven’t gotten a shipping notification or any information for support.
Chelsea
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Seems like a scam
I really wish I would’ve had a good experience. Unfortunately, I ordered a product over a month ago and was sent a different product. When I reached out, support quickly sent me a postage paid return label to send the incorrect item back and they’d send out the correct item upon receipt. It’s been two weeks since they’ve received the incorrect item back and now support is not responding to my emails and no one answers the phone nor is returning the messages I’ve left.
Angelica Baca
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Great Product
I got the 600mg for the 4th of July. My 45 lb Aussie is terrified of fireworks and these worked well to take the edge off. I followed the stronger dose instructions and started about a week before the big night, giving him 3 doses (breakfast, lunch and dinner) the day before, of and after. He didn't tremble and hide under the bed! He actually stayed in the living room with me this year! Snickers says Thank You Pet Hemp!
Kelly A
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What went wrong? Everything!
What went wrong? Everything! Ordered some dog treats for our dogs. From the beginning we got notification that the order was fulfilled and a shipping label was created. That’s as far as our order got. I tried contacting the company directly to no avail. Phone call was answered by a hold song mocking people for actually holding. Tried to use the chat option but they we were away and say that they would let us know via email when they are available. Guess what no email. Speaking of email we tried emailing as well with no response. So I called DHL e-commerce and all they would say was that there was a label printed but the order never made it to DHL so there is no other information to give. One last ditch effort I called FirstMile the 3rd party company to facilitate the tracking and they had no other information. In the end we disputed the charge to our credit card company.
Julie Mariz- McClane
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NEVER RECEIVED MY ORDER AND STILL…
NEVER RECEIVED MY ORDER AND STILL HAVEN'T BEEN REIMBURSED!!!!
DeDe Paschall-Stell
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No Customer Service
Status updates show my subscription package is sitting at DHL for the past three weeks. Emails to customer service this week aren't answered. Neither is the phone, it rings until it hangs up. At the point I need to call my credit card, cancel the charge, and then the subscription. The product is great, when I get it.
Larisa LaBrant
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Never received my order or a refund
Never received my order. Emailed about a refund 3 times and no one responds to me at all. I’ve asked for a refund for order PHC32566 3 times now and no one replies. This company is a SCAM
Ilona Alanakyan
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Shipping was incredibly slow
Shipping was incredibly slow. Order was placed on 4/19 and not delivered until 5/2 and I paid more for expedited shipping. Unacceptable customer service level.
Becky
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Cite this page
According to TrustPlane, Pethempcompany has a 3.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/pethempcompany-com