I’ve tried a few of their products…
I’ve tried a few of their products (serums and alquemi suite) and their prices are extremely reasonable for the quality. Their PDRN serum has the highest concentration ppm that I’ve ever seen and has been the most effective at making my skin glow. The company offers excellent education and support for all their products- they even have a peel university to educate customers on proper peeling. Most products have a lot of positive reviews, but there’s still some 1, 2, and 3 star reviews from customers. Not every product is going to work for everyone and that’s OK. Knowing that all reviews are being posted gives me confidence in the transparency of this company. I’m happy with what I bought and would order from them again!
mandy burns
I have been uses the tca 20% for the…
I have been uses the tca 20% for the past year. Usually once a month of every other month. I see results every time! Price is very good too for what it does, considering how much we pay in clinics to the the exact same thing I am curently looking into buying a new batch but i think i will try the 30% this timeI just wished they sold it as a 1 unit only instead of having to buy 5 jniys every time. But still worth every penny🤗
Micaela Andrade
I paid less that 20 for a 20% TCA peel
I paid less that 20 for a 20% TCA peel. I have paid 350 each 3x for the VI & perfect peel at my doctors office. I am absolutely ecstatic that the platinum product did the same as the overhyped expensive peels. I could not be happier w the results.
Amy Naron
Customer Service Review
I have not started using their products yet. I watched the hand and body peeling demonstration of two different types of peels prior to buying the Glycolic and Lactic acid body wash and the triple treat body lotion. When I went back to look at the transcript of the video, however, I realized I bought the wrong products for my skin type. I'm not sure how I missed that but maybe because it was nearly midnight. I emailed the support team within the same hour of purchase requesting if it was possible to exchange. I received a message days later stating my packages has been sent out. I never received a response to my request/ concern.I received my package but I have not opened it yet. I sent another email asking if the products can still be beneficial for me but I still haven't received any emails addressing my question. I went on ahead and bought the Fade Bright Lightening. I did try calling but it was after business hours since they are on the EST. I'll try again Monday. Im excited to start using their products, but this 3 star rating is based on my customer service experience. On their website, it mentions that it's best to call them for urgent issues. It's probably best to call them period. I would not email for anything.
Marrinda Marie
I bought two TCA Peels 7% and 13%
I bought two TCA Peels 7% and 13%, and it was not good. I used Fade Bright over two weeks, and did on pass and waited 5 minutes and did second pass. I hardly saw any signs of the white flakes they speak of. My face was really bad. I asked for refund and send products back and received return authorized in order for them to come back and say no refund. I bought at least 7 vials and only one was open. this product don't work. I still have not had customer service provided. They have the peels all are not open except one, but they kept them. They will not tell me the real business name. I looked up Platinum Skin Care on Secretary of State Website but nothing was found. I am not sure who is the Agent to write too.
Dawne
I HIGHLY recommend Platinum Skincare
I HIGHLY recommend Platinum Skincare. I have been purchasing from their website for nearly a decade and have never once received a product that was not beyond my expectations. I have read others reviews where the person rated PSC less than 5 stars and want to point out that EVERY SINGLE review under 5 stars in my opinion seem unfair or unwarranted. The lower rated reviews all either say wonderful things but yet still have a low rating, or the real issue taking place was not PSC's fault at all and was the shippers error or more frequently the customers error and they took it out on Platinum. Anyone seeing this please read all reviews fully before creating an opinion. Platinum is different for one very essential aspect that sets this company far apart from all their competitors. In my opinion this one feature they offer is not only not available with other retailers but it truly landslides Platinum far past any other company and needs to be mentioned. What sets them apart from everyone else that they provide (and entirely free of cost!!)...KNOWLEDGE. Knowledge is priceless and absolutely essential when it comes to these types of products. Everyone who has never delved into this side of skincare needs to jump on the Platinum page and watch Jen's videos, she is amazing. Every detail is clearly explained, no questions are left unanswered and it is all so easy to understand. Knowing the details for face peels is absolutely essential prior to diving in. This company is providing every bit of info available to us entirely free, anyone doing facial peels that isn't taking full advantage of this wealth of knowledge platinum provides to us is crazy. Every bit of info is spot on accurate and is EXCEPTIONALLY thorough. We all need to remember that it really is true when people say "you get what you pay for." So as much as we can complain that their prices went up we need to realize that they are getting hit with rising prices and I am sure it costs them more year over year to manufacture and/or source their products. It is basic economics. It is just life. Platinum is not comparable to say P&G who are flat out greedy and price gouge because they can. Platinum is not greedy, they have a business to run and offer a free service that you could go to a dermatologist and pay $200 an hour just to hear what Platinum teaches you for free. Their prices are actually very reasonable considering the product you receive is truly of Platinum grade quality. I could go on all day about this business, and I am not an affiliate of any kind, just a real customer. This business offers an exceptional experience, an endless wealth of skincare knowledge and the best quality products on the market. I would not recommend you look any farther. This is the business to purchase from through and through. Rant over :)
JennyR
Just so pleased
Just so pleased. I'm still in the middle of a peel right now, I was a bit naughty and I did two passes instead of one on my very first peel, (14%), it's still peeling, but the skin underneath looks so fresh and lovely and the process itself was SO easy. The little boxes are so cute, the delivery perfect, the instructions and tutorials fab. What could I possibly fault? Really, really pleased. From Emily in Manchester, EnglandUpdate: the skin has peeled now and just... stunned. I had noticeable texturing and marks prior my peel (I am close to 30) and both these things are significantly reduced. This is after ONE PEEL. My makeup usually always looks like it's been plastered ontop of a rough canvas - now looks smooth as butter. Honestly how is this not more commonly done in the UK - women need to be aware! GAMECHANGER.Excited to do another one month from now and when I do I'll send some photos of before/after through the email on your website. Such a needed boost in my confidence. I used to feel pretty but have felt ugly and rubbish for a while and this has honestly given me some confidence back.I know this sounds like such over-hype but I'm someone who finds fault with most things and so to find something I love gets me pretty excited.
emily
100% recommend
I stand by this company, their products are the only ones to really help my skin! I’m a darkskin girl who had a lot of pimply scarring/ hyperpigmentation which cleared right up after using their products and minimal purging. Delivery is super quick to australia and the facebook page is amazing to use when asking for advice. They also have heaps on information on their website and youtube which is easing
vk
Amazing customer service!
Amazing customer service!
Kelsi R
Total lack of respect ! Unethical Company
01/12/2024: Yes, I have updated this post several times as you simply don't stop harassing me. So, stop harassing me now. Otherwise I will keep on reposting my reviews everywhere even if you delete them. This is enough now! Do you get it ? You empty-headed people !? Don't you have anything else to do with your lives ? __________I am writing this review because of the outrageous attitude of Platinum Skin Care towards me, their customer.As I have no news of my order since Septembre 12 and that no one replied to my last questions sent to their "support group", I wrote a post on Facebook "Platinum Skin Care Gurus" (which is there to help customers...). Very, very bad idea. I instantly was treated like trash by a bunch of females. To resume, they attack people who are asking about their orders. The last e-mail from them (the one they showed to everybody on Facebook) was received on 2nd November. No more news after that. They said loud and clear that my order was still in my country and how stupid I was not to know it. But this morning they tell me that actually my order came back to America 3 weeks ago ????? Before telling people they are liars in public, perhaps they should check their info before. Isn't it their job ? Accusing people before checking is extremely pathetic. It was my first time buying something in America. You can be sure I will never do it again.I am not talking about the exchange of e-mails so why are you sending all the below ? They are really having a hard time understanding this apparently. Yet, it is not complicated. I am talking about the way they treated me (and others of course - I see in the other reviews that I'm not the only one. How surprising !) on your Facebook Gurus group.They keep on sending updates (check their responses below). What will the 5th one be ? Nothing smart, that's for sure. The ones harassing is them. They must stop sending me e-mails to insult me. I won't read them anymore as they go straight to my spam now. They are drowning so badly in their lies that they don't know what to invent anymore. But, I'm keeping all the ones they sent already. They are despicable people and it continues. That's something I cannot accept. Can they send me any proof at all ? NO, as I'm still waiting to receive them !!!! You treat people like cabbage but they have NOTHING ! No evidence at all. Too bad Trustpilot doesn't ask for evidences because they openly lie here as well. They can keep on sending me whatever they want, I will never delete my review ! One of them, Tiffany Griffin, published my private info with the following title: "You are not very bright are you" (because I don't know where my order is...). I sent them the screenshots. If that's the way to talk to customers in America, I don't know what to say. Furthermore, if it is legal to post personal info of their customers on Facebook for everyone to see, in Europe, it is not. The owner is telling me in her email that the Tiffany Griffin doesn't work at PSC. Is this for real ? Incredible how they don't think. So risible. How on earth did she get the e-mails I was exchanging with PSC if she doesn't work there ? It's even worse than I thought! It means that anybody can have access to their customers info? OMG. Do they went me to resend their e-mails to refresh their gold fish memories? Look up the meaning of the word "Ethic".If even people of their group came to me to check how I was, it means that they indeed went way too far. Just like a pack of hysterical wolves. I sent them the list of all the people I had to block because of their behaviors. I also sent my conversations with some people of their own "Guru" group who were concerned about me. It's a summary of everything that has happened. I have witnesses, screenshots, all the proves about their behavior but they keep on lying. This is Exceptional ! But, nice to see that not all of them are hyenas. It was so nice of them. Of course, I hid the names. I wouldn't went them to go through hell because they showed empathy towards me (look up the definition of that word as well). I sent them the screenshots and I'm still waiting for theirs (lol) !I don't want their products anymore or their refund. They can keep my money and shove it down their throats (to stay polite).People have the right to react to injustice. They think they can treat people like trash without impact ? I'm not a sheep. I'm a human being fighting for respect.They can keep on peeling their faces. It won't make any difference. They are way too ugly inside !Your group offers help you say, and positive attitude towards everyone ? You better follow some tutorials concerning these topics. Hopefully, you should find an easy one to understand on YouTube. Yes, it will take some time as you will be starting from scratch but you should make it... with a bit of luck.
Cynthia Rafalowicz
Platinum Skin Care is Unethical!
Platinum Skin Care appears to have glowing reviews in their online group and I was almost bought the whole line of products until I saw the group admin's removing any negative reviews from their group! One member asked for advice after a bad reaction and when I went to read the comments, the post had been removed! When I reached out to inquire about the post being removed, I was told by the admin that the group rules only allow positive reviews! No wonder they have such glowing reviews. I won't purchase products from a company I can't trust. I can't help but wonder how many people have had a bad reaction and were just silenced from speaking out!
Felicia Wilson
Good experience with the company and their products
I have ordered from Denmark one time, and a bottle of 30% TCA lasts a good time. I have had good results, and I must say... if we do not have good experiences with the products, it is for sure NOT the companys fault. There are MANY videos on their website, explaining everything down in details, and whenever I have been unsure... I send an email and they are always so nice and friendly and quick to answer. On top I have had good results with the TCA peel, combined with Dreampeel. Thank you. The only thing I am not to happy about, is that prices are in the high end - but often good quality is, I know.
Filine Jannet Emily Friang
fantastic company
fantastic company , ship to me in uk the products are top quality and they help and support every step of the way thru ur journey can’t get enuff of there products so much so i have joined the VIP club as i know im gunna be a life long member so so grateful to have found them thank u PSC 06
susan holmes
Great products, honest company
I’ve started using PSC products since August and my acne and melasma are almost gone after 2 months only. They put a lot of effort into communicating with each customer in their facebook group. Lots of great advice! Finally a skincare line that doesn’t try to rip you off and truky cares about their customers.
Christina Dieling
TCA 13% Love it!
I heard about this company through Penn Smith on YouTube so I thought I would give the TCS 13% peel a try. I have to say that I am quite impressed. When I do peels through my medical aesthetician, I feel the burn and yet I only seem to peel a little around the corner of my nose. These peels cost about $175 each and so I buy packages of 3 when on special. I have only done one peel with Platinum so far and all I can say is "You have my attention!" Not only did I get the peel I was looking for on my face (neck didn't peel and that's ok), but you should see my fingers, lol! Peeling too. Clearly I need to wash my hands a little longer to rinse of the peel. But this is my learning opportunity and not a slam towards this business. Overall, I think it is sad that reviewers give one star for issues that are out of Platinum's control, i.e. delivery issues or not reading the instructions. There are a ton of videos on their YouTube site to review so you have an idea on how to use their products; don't guess. When you order, they send you videos on how to use their products, which I like so when the product arrives, you can get a jump start. In short, I'm enjoying the peel, I hope my other skincare products are now able to work even better, and I may even start taking a more seriously look into what other products they offer as they are batting 1,000 with me right now. In short, I would recommend the TCA 13% peel. Thanks Platinum.
C Smith
I never received my order
I never received my order. The seller claims it should have arrived on the 17th of Oktober. Since then there is no contact, no refund. 83,44 $323834That's 7 weeks ago. There is no update on the tracking page. You already know that I didn't receive it, (I didn't get a notification in the mailbox, and no chance of picking it up anywhere). So regardless....You have proof that no package have arrived and have been refusing to refund for what you#ve insured anyways
Larissa Richter
Overall great company with lots of…
Overall great company with lots of information for anyone looking to improve their skin.I've been using their products for about a year and a half. Between TCA peels (9 months of 13% and now a few months of 20%) along with fade bright, retinol, etc, I have not seen the changes I had hoped for. For example, I started this journey with a small sun spot and since I've started using these products my spot has gotten larger (yes, I had it checked out). So I have been bummed that I am not seeing the results I had hoped for. However, the company is responsive, offers lots of information and guides, which, in the long run, can allow you to learn how to take care of your skin yourself and ultimately save you money. I've never had an issue with a shipment getting lost. Only shipping issue I had was recently when a bottle wasn't sealed correctly and I lost a few inches of product. They did credit my account a few dollars though. Overall, legit company that I have recommended to others looking to take control of their skin care routine.
Kimberly Campbell
Extremely serious harmful TCA peel 30%.
Extremely serious harmful TCA peel 30%.I used it beginning of February on my skin and my face skin getting extremely dark and I can’t go outside with my face condition. When I put chemical peel on my face it was terrible burning my skin. I don’t recommend anyone to use their peel.I’m totally broke now.
Mamun Miah
Got fees from France :/
Got fees from France :/Quick delivery tho.
Jojo
Post purchase customer service with missing parcel non-existent
See my review below this, at the bottom, and then please see the update directly below this sentence.So, the insurance which I took out at Platinum Skin Care's behest, didn't pay out (not soon enough after shipping they said ... how does that work especially when a parcel has gone missing and it takes a while to figure that out?). Anyway, and then I brought that to Jen's attention, who then partially refunded me only for the items I purchased. And not for the shipping ... so I am $30+ dollars out of pocket. I ordered $163 worth of products to be shipped to Greece. Upon purchase a third-party suggestion to insure comes up. Wonder why? Anyhow, after purchase (money off account), another third party emails one to verify one's details (6 emails later which included a picture of myself with my ID (highly personal info) and CC info (also highly personal) in hand before I was verified). Now the parcel is missing. I emailed and Jen at Platinum Skincare said "insurance". I said I don't want to claim in case the parcel arrives (it has been 6 weeks). I phoned US post office (an hour on an international call), who told me the tracking number was not traceable internationally. So since it left the shores of the US, I can't trace the parcel. What the heck?! The insurer has the wrong physical delivery address (no mention of Greece). I told Jen this via email. No further feedback from her. Seems to me that as long as they have my money, they couldn't give a damn about whether I receive the parcel or not. I'm not an American so what do they care. I don't want to claim in case the parcel arrives, but claiming is besides the point. I would have liked them to have sent the parcel so that one can track the parcel from them to me. I have asked Jen for the waybill and nothing has come through. Platinum Skin we-don't-actually CARE - if you are an international customer, don't order here as if the parcel doesn't arrive, because of the insurance (at her behest), she simply passes the buck. My feeling is that they should have sent this with a tracking number that I can follow from them to me. The way they have sent it, leaves me nowhere and Jen at Platinum Skincare simply passes the buck. What is worse, is she doesn't do it actively either, she does it by ignoring one. What she should do is go, terribly sorry, our mistake, we should have sent it with a tracking number. We are sending you another order, this time with a tracking number from us to you. That would be the right thing to do. I am not holding my breath.
JLS
