Don't Be Decieved!
I am a Marriott member and have been for many many years. Driving on I-10 and needing to make a reservation for the night I could not remember my Marriott password. I googled a number for Marriott to arrange my reservation. Not realizing the call was not actually a direct Marriott number but went straight to an Expedia associate. The associate on the line answered as if he were a Marriott rep. So I booked my night and when I arrived they told me I would get a night credit but not my points since I had booked through Expedia or other booking service. Grrrr, I had no idea it wasn't Marriott until that minute. Didn't have any recourse at all. Watch using Google when booking a night at the Marriott and remember your password for direct booking.
Teresa
Thankfully Cesar helped me to rebook a…
Thankfully Cesar helped me to rebook a room at the Hilton that was canceled by a disgruntled employee, who was let go. Made out even better this time around. And I am grateful I called and talked to Cesar. All is well again as I now have two rooms booked so we can go to Rutgers College and watch my granddaughter graduate without any worries. Thanks again.
customer Lynn Pettit
Representative was very helpful and…
Representative was very helpful and knowledgeable.
vivian
So easy to understand worked so good…
So easy to understand worked so good with us senior citizens
cDave Haneyustomer
It was not a great experience- I asked…
It was not a great experience- I asked if I was calling the Marriott directly and was told yes- that was not true- I cancelled the reservation!!
customer
Nepherious listing on the net
Nepherious listing on the net. You think you have a local number for a hotel and it is a third party booking site. AND THEY CHARGED 210$ AND OTHERWISE IT WOULD ONLY HAVE COST ME $140
Jaana
Great
Consistency and a call back
Rodney Wyrick
Very easy and quick
Very easy and quick
customer
Service was concise, precise and professional.
The Service was concise, precise and professional
Selwyn
this was a good product.
this was a good product.
Andrea
The reservation not got to the hotel…
The reservation not got to the hotel till the morning. We had to get the hotel on our own. In the morning the hotel manager was able to fix the problem.what hassle, I will never use this service again. I will also tell my friends not to use it.
C Deforest
Customer service
Company responding to my concerns regarding my planed trip that I had to cancel.
Elvis Martin
Great Appreciation
Manny Gonzalos went the extra mile to get a room reservation for me at Grand Syracuse Hotel. He was very patient and helpful. I was very grateful. I am a senior citizen with some visual and physical challenges so it really meant a lot.
CreW
Customer service excellent.
Customer service excellent.
Alvin gabriel
Cesar did a great job in helping me…
Cesar did a great job in helping me find lodging. He really went above and beyond. Much appreciated.
Happy customer
Exceptional Service from Start to Finish!!
Cesar Ibarra made my experience booking with you guys extremely pleasant! He helped me find a property I could afford, but that was very nice as well.
elizabethdemoss
Trustworthy traveling experience
I decided to try PointA2Point B after being overwhelmed with hotel prices and couldn’t be happier!! The rep that helped me was able to give me an excellent rate and I received my confirmation instantly
Gabriela J
booked my reservation with ease
booked my reservation with ease! the customer service rep was very knowledgeable and accommodating. I was able to get a good price I wasn’t even expecting! very professional, and overall I am very pleased with my reservation to say the least!
Lisa
Awesome customer service
Awesome customer service! Always providing me with the best deal. 100% recommend.
Cindy Gonzalez
Stress free, Best trip ever!!
Alex was great!! He helped me get the lowest possible rate for my stay , He was helpfull and really listened to my needs and got me the best hotel in the area.
KATHERINE
