I would give them negative 10000 stars
I would give them negative 10000 stars. I should have known better. Communication was terrible from the start. They wouldn’t give me information on my videopgrapher up until a few days before. My photographer was worried and she should have been! The freelancer showed up with his wife and his 8 year old son (wtf). He was polite but I felt bad for him sitting in the corner at our adult only wedding. After the real fun began. I just got a call today. Four months after our wedding, after numerous check ins and promises that that it’s coming and stories why it’s delayed, I’m told that the files were corrupted during upload and the grifter family is nowhere to be found. My wedding footage is gone. They waited four months, regaled me with lies and I’ve lost a memory I can never have back. I am devastated. Please please please learn from me. Don’t hire them ever for any reason. You could be next.
Tracy Nichols
As a wedding photographer with nearly…
As a wedding photographer with nearly 15 years in the industry, I’ve had the privilege of working alongside many videographers and creative professionals. Unfortunately, my recent experience with a subcontractor hired by this company was not a positive one.On the day of the wedding, I found it difficult to collaborate with the videographer. Despite my efforts to communicate clearly — particularly around ceremony logistics that had already been discussed with the couple during their rehearsal — I encountered resistance and dismissiveness. Key moments of the ceremony and reception were impacted by a lack of coordination and communication, and unfortunately, his presence and attitude were noticed not just by myself, but by guests as well.While filming, the subcontractor was often on his phone. He also missed part of the couple’s first dance — a really important and emotional moment. They managed to get wide shots of the first dance, because his wife was there with her kit already set up, but he was late, and pushed several guests out of the way so he could come into the room. These guests informed me after the dance. I also received guest feedback expressing concern over the way he interacted with them and myself, which was disappointing as he was talking to guests about how he dislikes the photographer. Extremely unprofessional.After the wedding, the couple shared their teaser and final film with me. The edits themselves were visually impressive and beautifully structured — credit where it’s due. However, I did notice a recurring shadow across much of the footage which detracted from the overall presentation. Given how stunning the rest of the film is, it was surprising to see this issue left in the final version.I share this not to discredit the company’s work as a whole, but in the hope that this feedback supports greater quality control over subcontractors and post-production. At the end of the day, we all want to deliver the best possible experience for our couples — and that only happens when we work together with mutual respect and professionalism.
Courtney
Good overall
SO i wanted to book Pretty Films for my wedding and initially everything was ready to go and looking good. I thought they had a hold on my date but when I emailed them the date was no longer available. I thought It was on hold but I guess they only hold the date for 2 days. My girlfriend used them for her wedding and the movie was really good. My overall experience was good but unfortunately I couldn't use them.
Marty Triadi
Bad, bad experience
Overall, had a pretty poor experience with Pretty Films. For starters, they act as a broker. They pair random videographers with equally random editors and the result is relatively non-cohesive film. Their examples shown here are not descriptive of their work. Secondly, Pretty Films upcharged us (twice) for additional time spent with the videographer. That said, the videographer lost all the footage, or Pretty Films did, or their hired editor did, because we got neither raw nor edited versions of footage we explicitly took extra time to ask for. We went back to the project coordinator for a refund, and we have spent about 2-3 months trying to get that refund to no avail. Pretty disappointed. Wish we'd just opted for a more expensive, higher quality option.
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