Do you agree with Ravel's TrustScore? Voice your opinion today and hear what 32 customers have already said.
Ravel is an online company. Based on 32 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed May 15, 2025.
I recently had a fantastic experience with their customer service team. They were prompt, friendly, and genuinely helpful in resolving my issue. I felt valued as a customer, and my concern was addressed quickly. It's refreshing to see a company that prioritizes customer satisfaction. Highly recommend!
Greetings to lady gaga
helpful with assistance or accommodation, flexible service, physically accessible, accessible parking
Hopefully when the 2nd part of the hotel will be open it will be even better. Must say that the walk from subway to the hotel is a bit scarry
What a welcome surprise the Ravel Hotel was. After reading so many negative reviews of the hotel I can honestly say I was pleasantly surprised. The staff were friendly, polite and helpful. Our room was ready when we arrived. Yes the furniture was mismatched and had some marks on it. So what! We were here for a holiday not to sit in the room. Our room looked out over Manhattan and which was magnificent. Housekeeping looked after our room very well for the 7 days we were there. We didn't try the restaurant for dinner or breakfast but did hear music on the Saturday night but was not really worried about it. As for the area, we were not at all worried about walking back from the subway at night. There was a shuttle bus but we did not use it. We walked to and from the subway in about 10-15 minutes. Thank you Ravel Hotel for making our New York stay fantastic.
Great people and service
Wow what a hotel!! We had a fabulous time staying here. Staff made us feel very welcome. Nothing was to much trouble and always went the extra mile. Shuttle bus is a bonus and runs every half hour. Will be staying here again next year! Thank you for a lovely stay. Simon and Jane from the Uk!
Ravel is definitely a great place to stay if you're visiting NYC or if you want hang out in a trendy hotel for a couple nights. The rooftop has one of the best views of NYC hand down and the have a great ambiance and plenty of space so you don't bump into people every time you move like in other rooftops. The music is good and the food is good. What else could you ask for. The manager at the front desk is very helpful and knows his stuff.
I stayed at Ravel for my wedding and I could not be happier with their service. The staff was really nice, and always prompt whenever I need something. The hotel manager was very professional and really helpful. I got ready at their suit the day of my wedding, and needed several things that were not available at the room like an outlet extension lol and the staff provided me with one right away. Not only did i receive great service from the hotel staff, but also great views for picture. Their penthouse suit had a gorgeous view of the city and worked out great for some stunning shots. Their roof top offers just the same. Beautiful view of the city, and great for a nice romantic evening dinner. Whether you book a stay at Ravel or simply go to the rooftop for a nice dinner, the service and view will not disappoint. Friendly staff, awesome service, and stunning view!!!
I have stayed at this hotel for a long time. It's a great hotel. The view is one of the best in the city and the food is Great as well ! The staff has always been really nice and helpful. Also there are a lot of subways within walking distance if you want to walk or just take the free shuttle. I definitely recommend this hotel.
I have to say this hotel is outstanding. Great customer service , the view is beautiful. They have a nice quiet area to sit as well. Proposed to my girlfriend while seeing the beautiful view. House keeping were great and nice. Front desks and managers made sure all was correct. Will definitely visit again.
I went to this hotel for a get away with friends in queens. This hotel is so beautiful. It is also very clean ! Great room service , front desk service and all your belongings will be protected ! Employees truly are there for customers needs and help ! great service
They have great customer service and the view is breathtaking!
The view from their king penthouse rocked my world. And the service was perfect. I've stayed at many hotels, but I have to say that this one is the best so far. A+++
The staff is very helpful and friendly. The room with the city view is amazing.
The service was excellent, the room was very clean and cozy.
Lovely rooms, friendly staff, convenient location for a visit to the Big Apple!! I would recommend to everyone!
Beautiful hotel, beautiful scenery! The staff was very professional, attentive and polite. The hotel was very clean, elegant and I would definitely recommend it to to friends and family.
I recently booked a queen deluxe room for my stay at the ravel. I requested a room with a city view. Upon checking in i walked in my room and realized i did not have a view, the front desk informed me that queen deluxe rooms do not offer city views but they had upgrade options. I upgraded to a penthouse. it turned out to be a great stay, room was big and the view was amazing. Friendly staff and very convenient location. Shuttle service was a big plus.
The rooms are clean and beautiful.The staff is very helpful and kind. The whole hotel is very big, clean and modern... Would recomed this hotel.
According to TrustPlane, Ravel has a 4.8/5 rating based on 32 verified reviews as of April 2026. Source: trustplane.app/company/ravelhotel-com
