This process ultimately worked for us
This process ultimately worked for us, but I recognize it may not work for everyone. Amazon is a massive organization, and smaller sellers often struggle to be heard. We are a nonprofit that had been selling on Amazon for more than ten years before our account was suspended due to a copyright infringement claim. The infringement did not occur, but because the publisher selected that option in Amazon’s reporting dropdown, we were incorrectly flagged.Despite following every instruction Amazon provided—including contacting the rights holder through the email Amazon listed, which led us to a law firm—we could not get Amazon to acknowledge the documentation confirming that we had resolved the issue. Even though Amazon directed us to obtain that information, they refused to consider it once we submitted it. At that point, we were close to giving up.We found Riverbend through a Google search. I understand that experiences vary and that their services are not inexpensive, but we decided to move forward. Riverbend took the time to understand our situation and guided us through a structured communication strategy with Amazon. The process was not quick; it took several months of consistent effort. But eventually, it worked.Every case with Amazon is different, and not everyone will achieve the same outcome. However, if Amazon represents a significant portion of your organization’s revenue, the investment of time and resources may be worthwhile.
Pamela
4.5 stars
4.5 stars: They got my account reactivated. They restructured my appeal into a file format that Amazon wants, and then escalated the case via email to internal team members. My problem was that my supplier's invoice was old-fashioned (manually created), and the Amazon front-line review was glitching over the invoice, saying its unacceptable, and i could not push the needle forward. $2.5K for 2 email addresses, but hey, its worth it if it got me back in business. Only critique landing the 4.5 instead of 5 stars was that I would have liked my case to be handled faster. every step in the process took about a week. Otherwise, they did deliver and get me my account back, so I am a happy customer.
Daniel Poreda
Highly Recommend Riverbend
Sunnie and the entire team not only helped us with getting over some major Amazon hurdles, but they were class acts throughout the entire process. Can't say enough about working with their team!
Jeff Montgomery
Riverbend Consulting helped me resolve…
Riverbend Consulting helped me resolve my Amazon seller account opening issue extremely quickly and efficiently. They handled the case professionally, communicated clearly throughout the process, and knew exactly what steps were needed.My situation with Amazon was not straightforward, yet they managed to find a solution in a short time. I am very grateful for their support.I can confidently recommend Riverbend Consulting to anyone facing Amazon seller account issues who wants results without wasting time or money.
Zita
Very happy with Riverbend team and the…
Very happy with Riverbend team and the results. Highly recommend.
Imran Khan
Excellent service
Excellent service. Very resourceful resolving Amazon health issue that our team could not resolve.
Michael Guthrie
I paid $2,800 to Riverbend for Amazon…
I paid $2,800 to Riverbend for Amazon reinstatement services and was very disappointed with the quality and value of the service provided.After payment, I found that I was expected to supply most of the key information myself, including documentation, explanations, and evidence that a professional service should already know how to obtain or guide. The work product consisted mainly of generic draft letters, and I was asked to review, approve, and suggest changes rather than being provided with a finalized, expert-driven solution.Response times were slow for a time-sensitive situation, and communication from the salesperson stopped immediately after payment was processed. Overall, the service felt incomplete and speculative rather than authoritative and results-oriented.Given the price, I expected clear expertise, proactive guidance, and a finished deliverable. Unfortunately, the service did not meet those expectations, and I would not recommend it based on my experience.
IS
Riverbend was fantastic
Riverbend was fantastic! Even when I felt hopeless, they never gave up. They won! I won!
Heidi Phillips
We were happy with the Riverbend team…
We were happy with the Riverbend team and the results they were able to help us with.
Nastya Panochko
Professional, persistent, and effective when it mattered most
Riverbend Consulting stepped in during one of the most critical moments of our business. Our Amazon account was shut down for nearly two months, with ~28,000 units stuck in FBA and massive revenue impact. Their team was responsive, knowledgeable, and persistent in navigating Amazon’s broken verification and escalation process.They didn’t sugarcoat things, stayed realistic, and pushed consistently until the account was reactivated. This wasn’t generic consulting — it was hands-on, case-specific support when the stakes were high. I appreciate the transparency, follow-through, and calm approach under pressure.If you’re dealing with serious Amazon account issues and need someone who understands how the system really works, Riverbend is worth speaking to.
HG
Not worth the money or time (my experience)
I hired Riverbend Consulting because my Amazon seller account issue was urgent and I was desperate for a solution. Unfortunately, after paying and following the process, I did not get results. The communication and effort did not match the expectations set by their reputation and the volume of 5 star reviews I see online.I rarely leave 1 star reviews and I am not writing this out of anger. I am writing it to advise other merchants: if you are considering paying a significant amount because you feel stuck with Amazon, be extremely careful. In my case, it turned into wasted money, time, and energy, with no resolution. Even the person who recommended them to me had a similar outcome.I understand that Amazon is difficult and no consultant can guarantee reinstatement. But based on my experience, I cannot recommend Riverbend to other sellers.
Agustin Gimer
Riverbend is relentless
Riverbend is relentless. It took a bit of effort, but we got our Amazon account reactivated after a 7 month "suspension". It was worth the effort and expense. They put together a great plan for us to execute. And success!!
John Mueller
Riverbend helped us transition our…
Riverbend helped us transition our Amazon account through a stock sale. They were very helpful and I would highly recommend.
John Accardi
Riverbend got us back on Amazon, don't give up
After being unfairly suspended from Amazon, we contacted Riverbend to help us get reinstated. Our consultant, Estefany, helped us and encouraged us every step of the way. She wrote an excellent letter for us to explain our situation to Amazon, and this made all the difference. Without Riverbend, we would not have known how to handle this. It took time and effort to get the right documents in order to verify that our business was authentic, but with Riverbend's guidance we were able to get through the verification process.
Susan Colombini
Great support from Riverbend
Great support from Riverbend! They successfully restored my Amazon listings after counterfeit claims. The process took a few weeks, but their team was patient and helpful throughout.
Jennifer LI
Rockstar Team!
We have used Riverbend's services multiple times for restricted products, and each time, they deliver. The team has deep knowledge and expertise, is efficient, and professional. Highly recommended!
Shauna Miller
Stick with it!
Prompt, Professional, Transparent and Thorough. All our questions were answered. We were dealing with a product authenticity issue for which we could not obtain a LOA directly from the brand. Our account had been de-activated and the 90 days were ticking down. I was becoming a bit skeptical but Riverbend Consulting came through and got our account and products re-activated. Well worth it for us.
Keltie Younger
I had almost given up hope but…
I had almost given up hope but Riverbend kept fighting and had my account reactivated when I thought I would never get it back. Amazing team of experienced motivated professionals who will not give up to reach their goal to help you succeed no matter what your problem may be.
James D.
Highly Recommend
The crew was very responsive throughout the whole process as they understand how stressful fighting an appeal can be. Our account manager fought through 10+ rejections and never stopped, so they have our trust and future business without a doubt.
Aldo Ayala Patrick Griffin
You really didn't do much
You really didn't do much. We paid $2k but we basically took care of the issue ourselves.
Meir Samberg
