The price is quite high
The price is quite high, and the quality is only average. It is not worth driving a long distance to visit.
Ly Ngo
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Rose Toy Official
1.850 reviews
Last reviewed: Aug 4, 2025Do you agree with Rose Toy Official's TrustScore? Voice your opinion today and hear what 77 customers have already said.
rose-toy-official.comMember since Mar 2026
Rose Toy Official is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.8 out of 5 stars. Last reviewed August 4, 2025.
Customer Reviews
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50 reviews
I went on the site to purchase one…
I went on the site to purchase one thing, it charges me for Three things, I clearly stated it must be an order mistake and I only need one, the rep keeps saying how Abt a 10% discount on all the items because if they return it it will be 15% added to my order, I keep telling her no please just send the one thing only but she insists on me buying all the items instead, on top of that I don't think I'm going to even get anything at all to start with!!! BANK DISPUTE OTW!!! ***UPDATE***AT first I gave 2 stars but now I'm changing it to 5 stars, the company did right by me after all, they refunded a portion of my money and sent the one item that I actually ordered! I'm happy now!
Keshi Terry
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At first I thought it was scam but…
At first I thought it was scam but today I got my order.i waited 6 days on The order by reading The reviews I contacted The customer service by e-mail I got quick response and they gave me The right tracking code. After entering the code I saw where my package was and went to pick it up at a DHL servicepoint. Thanks alot for not scaming me
Isa Belfor
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Scammers !
Scammers !! Be aware I placed an order in this website and after reading all the reviews I locked my card and changed it. I also opened a case through paypal. They emailed me to ask me why I opened a case and if I want to cancel my order. I confirmed that I want to cancel it and they sent me another email asking me to close the case and then they will refund me!! Do noooooot close the case otherwise u won’t be able to reopen it. Let the paypal team handle it and also called the bank to investigate about it
aladin
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This is a scam
This is a scam. Like all the other reviews on here, I never received the item. I emailed them twice with no response. I then disputed the charge once I saw all the bad reviews on here.
Nikki Zelinski
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DO NOT USE did not arrive
DO NOT USE did not arrive. Lies about delivery. Unless you can scale a six foot gate they didn't deliver it where they said. They only give tracking on PayPal and no other contact. Because of this yoi cant challenge it or get your money back. There is no information on the shipping company so cant challenge delivery. I have been totally ripped off. Don't expect Amy e mails or contact.
Hazel Pearce
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SCAMMMMMMM
S C A M 🤚 literally spent $50 on a rose and it NEVER ARRIVED. total scam and total waste of time and money. i should’ve just went on adamandeve.com bye
Lizzy Browne
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Rosetoyofficial.store is a scam
Rosetoyofficial.store is a scam. Do not purchase from them
Laurian Ince
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I took myself for being unscammable!!
I took myself for being unscammable!!! This horrible site took my money, provided no confirmation email and no product !!! It is now 6 days and I can’t even log in to their customer service email or my account with them because they do not exist!! 😡😡
goldie mcneil-natt
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Clearly the worst
Clearly the worst! I have been emailing back and forth for over a week now! Paid 30$+ for a product and got something completely different. They are only offering 10% refund! Never I hope this place gets shut down for good!
Casandra
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This company is located in China
This company is located in China. If they send you a defective product they won't refund or replace the product. They also want you to return it at your own cost, including import fees. So you'll get nothing for your money.
Stephanie Freedman
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I will never order from them again…
I will never order from them again I placed an order on 1/30/23 and still haven’t received my package yet I do not recommend it says my package will be here 3-7 business days it’s been longer I will never again
jazzmin Fowler
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Don't waste your time and money, you will get NOTHING.
They sell digital downloads, but after you pay for it they ghost you and you don't get anything for your money.
Zagan
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Your reviews mislead other customers
Ladies, maybe you should note that the site you're reviewing here, rose-toy-official.com, was shut down a year ago. If you need to comment on other rose toy websites, please go to their respective Trustpilot page to comment, thank you.
Lisa Kolan
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I haven't received the item yet
I can't really write a review, SINCE I HAVEN'T GOTTEN THE PRODUCT YET!!!!!!!!!!! And everytime I search it tells me I have the wrong order number, WRONG!! It is correct. Then they tell me I have the wrong email. HELL IT'S MY EMAIL, I know it's right!!!
Dee Ann Nilges
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IT IS A SCAM
IT IS A SCAM - DO NOT ORDER. I ordered an item on 21st July and when it didnt arrive I messaged them. They told me it wasnt in stock and did i want to wait or want a refund. I asked for the refund. I also made it clear I wasnt happy that they took my money for something that they didnt have in stock but had no intention of letting me know. The refund never arrived and every message I sent thereafter was ignored. I have had to report to my credit card who will unfortunately have to foot the bill. Absolutely disgusting behaviour considering the financial climate we currently live through.
Simone Pearson
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I received my order quickly and it was…
I received my order quickly and it was effective AF, so I’m happy. Not sure what else is going on here, but as of august 2022 everything seems legit.
Lisa Campbell
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Dodgy products
Received my items after 3 weeks however even after fully charging my rose toy the bullet part literally stopped working after 20 seconds. Not happy considering the price
Claire
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Do not buy fron rosetoyofficial.com
Do not buy fron rosetoyofficial.com. I received wrong toy, will not send return shipping label, offered a whole $5 off next purchase knowing I will not be shopping there again. Will not reply to my emails now. I will be going through PayPal from my money back. Stay away!
Doug Turner
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Legitimate site. I received what I paid for
I was worried because I read these reviews AFTER submitting my order. I even almost reached out to PayPal to dispute but decided to give them a chance. The next day, I received my tracking information and felt better. Anywho, long story short, I placed my order on 6/16/22 and received my purchase on 6/24/22. Idk if this was a scam in the past but it’s legitimate now. Or was for me
M H
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Cite this page
According to TrustPlane, Rose Toy Official has a 1.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/rose-toy-official-com