An unrivaled experience…but not in a good way
The South African itinerary was nice. The crew members were, by and large, friendly and trying to make the most of the situation but that’s where the pleasantries finish. Tired, outdated ship. Below average food, unhelpful guest services, average entertainment, poorly organized schedule with minimal activities onboard. Expected a lot more for the ridiculous price. Not a fan of larger ships but all things considered, I’d rather be on a larger ship with much nicer offerings than a smaller ship that has mastered mediocrity. We were “shopping “ for a higher end/luxury cruise experience. The Regent SSC experience was one enormous missed opportunity. We will keep looking…
Schaub
The excessive “junk mail” is out of…
The excessive “junk mail” is out of control. My husband and I have been bombarded by endless shiny pages of sales mail from Regent Seven Seas. We never requested their marketing materials. We are not interested in cruise information.I actually steer clear of companies that send never-requested mail. Meanwhile, we recently received a heavy(3.5 pounds? ) thick “catalogue” wrapped in hefty plastic. “Voyages to Explore. July 2026 - May 2028.”The blatant disregard for environmental responsibility is disturbing. If Regent(or the current corporate owners/managers) think these outdated crude mailers are a good idea, what damage are they doing to our oceans?
Maria Ensy
Certainly NOT up to RSSC standards
We have sailed with Regent a few times now but I have to say this cruise was by far one of the worst cruises we have had for many years. The ships decor and appearance in public areas and on our balcony was disappointing. From holes on the top decks where you walk to balcony furniture which was unusable. Even our stateroom attendant was embarrassed.
Denise Worth
Disgusting adulteress singer with shameful behaviour!!
Went on a cruise with my husband as a little extra trip after our honeymoon. We met a singer called Daniella Barrat, she sang on the cruise and was super friendly at first. Later I caught her sending inappropriate messages to my husband, she'd found his Instagram liked all his posts and sent him some disgusting suggestive messages. What kind of cheap people does this cruise hire??? My husband felt very uncomfortable and our whole experience was ruined by this woman's shameful behaviour! I guess this is how she gets extra 'tips' from customers and god knows how many other men she has done this to! Be warned and use a more professional cruise!!
Kari Boer
The Effect of Culture Differences
Our cruise on the Seven Seas Voyager in November/December 2025 was totally different in culture and impression than our first Regent Seven Seas cruise on the Seven Seas Navigator (April 2025). We found out that Regent Seven Seas launched a new tool, Regent Connect, part of the Regent Elevate program designed to help Asian travel agents personalize the client experience. This cruise was made-up of more than 50% Asians from Hong Kong and China who got a substantial cruise discount. Between 150-170 Asians from Hong Kong booked this cruise through the same travel agency. After going to the website (translating to English and converting HKDollars to USDollars), we were totally shocked to see the prices this travel agency was offering on select Regent Seven Seas cruises. Some of the packages include roundtrip airfare on Turkish Airlines. We are not sure if the travel agent cut their commission to get the prices lower or if Regent Seven Seas gave them a lower discount than any other region in the world to grow the Asian region. Whichever option, RSSC’s strategy may backfire because they may lose a lot of U.S., Canada, and European customers. If you are not aware, it is part of the Asian culture to aspire to always be first. We encountered many problems that started at the pre-cruise hotel (Grand Hyatt Barcelona). We had to wait in a very long line of people to get into the breakfast restaurant. Apparently, the Asians had taken over the restaurant and never left allowing the tables to be turned over for other guests. When we finally got in, we ended up sitting in the bar area at a low table (not comfortable for eating). Then the Asians did the same thing in all the onboard dining options on the Seven Seas Voyager. They would start lining up for the Main Dining Room at least 45-50 minutes early and then take over all the tables for six or larger and never leave for other large groups to sit together. The Regent Seven Seas restaurant staff thought if they allowed the Asians to enter the Main Dining Room at 6:00pm instead of 6:30pm it might alleviate the problem. It did not! It only caused a bigger problem for the wait staff. Twice when we went to the Main Dining Room to get a table for six, we had to sit at two tables of four put together. We tried several times to get a table at Setti Mari (the Italian restaurant) and could not. Finally, one evening, we got in line very early (second in the line and the only non-Asians). An Asian woman behind us did not like that we were in “their” line. Problems continued when we were on excursions as well. We kept wondering how the Asians were the first on the excursion tour bus, making us sit in the back. We finally determined that once they exchanged their excursion ticket for a bus ticket, they did not wait in the theater until their bus number was called. They immediately exited the ship and waited outside. The only time this did not happen was at our last port, which was a tender port. They were not allowed off the ship until their excursion/bus number was called. Instead of waiting inside the theater as we were instructed to do, they stood outside the theater in everyone’s way. When we returned home from the cruise, I had to submit a request twice for someone from Guest Relations to contact me. I finally received an email with a link to a web form to complete. Their response basically said that they would share my comments with relevant onboard and shoreside teams so that they may review the processes, strengthen crowd-management strategies, and better anticipate situations where large groups or full-capacity sailings may affect the guest experience. We have another Regent Seven Seas cruise booked for this May 2026 on the Seven Seas Grandeur. I checked the Hong Kong travel agent website to see if our cruise was listed and it was not. We are hoping we don’t encounter the same problems on this cruise, or it will be our last on Regent Seven Seas.
WilliamL
All-inclusive really isn't
Don't believe the website. This is not an all-inclusive experience. Japan was our second Regent cruise. We had expectations for quality, service, ports of call, food, etc. First off the all-inclusive portion. Every cruise has a number of included excursions. They are free...if you can get in. Turns out there is very limited space on these included excursions and, unless you're first in, you're not getting on those excursions. The paid for excursions are very pricey. Secondly, free wifi for four devices. Absolutely able to log in on four devices for free. But if you want to do anything more than send a text or try to download an email you may not be able to. Streaming requires an upcharge. In our case $220USD. It just all depends on how much information any website or app downloads to you.Food was okay. Some of the dinners were average at best. Some mains were dry and tough. Except for the black cod at the Pacific Rim restaurant. That was phenomenal! I could have eaten it every night.The Japan we saw was not what we expected. Destination Services, while very lovely people, didn't know a lot about the tours or the towns we were in. Our itinerary was changed for some reason and we spent two days in one very tired little town. It was run-down and sad. I have no idea why it was even on the route to begin with but to spend two days there seemed like taking the easy way out. I also have issues with how they do business. I will have to deal with that in another review because it deals with our third Regent cruise. One that we booked after our first experience in Norway naively expecting all Regent cruises to be the same quality.This cruise has me wondering what people see in Japan and Regent.
Brenda Burnett
Disappointing sales process
Never cruised. Just asked for a quote. Instead of a fixed price quote I received a statement saying the cruise prices are “spot”, meaning they change constantly based on an algorithm to maximize profit. Even though I expressed my complete lack of interest in this pricing model for a supposedly high end cruise, the sales person continues to call me daily and spam me. My advice - do not give them contact information. Their competitors are more than happy to offer grace periods during which prices are guaranteed.
Bruno
Never again, reality check needed.
Never again. Sailed Trieste to Barcelona. Cabin filthy and only taken seriously after speaking to Director of housekeeping. Informed that our cabin steward had been warned many times about his lack of attention, but yet no change it would appear.Told to meet at 9am for an excursion and arrived 20mins early to find disorganised chaos in the theatre, made it to ticket desk by 9pm but told tour bus had left, this was a lie plain and simple. Complained to Cruise Director who was the only person interested and sorted us out as the bus hadn’t left, excursions team just couldn’t be bothered to sort their own chaotic mess and found it easier lie. Disgusting after pre paying nearly £800 for the tour.Customer services, should be renamed Customer Disservices as they to are trained in the art of avoidance, rudeness and being discourteous. Their substandard attitude focuses on listening to respond, not listening to understand.Food bad in most restaurants apart from the main dining room.Staff often gave incorrect information to save effort in assisting.You are not an ultra luxury cruise line, you are very sub standard with delusions of grandeur. On the plus side disembarkation day was easy and a real joy to finally leave the ferry, they call RSS Splendour.
Neil Grant
Have just had a brilliant trans…
Have just had a brilliant trans Atlantic cruise on Regent Seven Seas Mariner. The staff were outstanding - all very happy and would do anything to help. The ship had been in dry dock for a refurbishment so initially there were a few issues that needed resolution but the crew and contractors worked tirelessly and discreetly to address the issues. It was our first time on RSS and we were so impressed with the quality of the food and the standard of service. The ship never felt crowded and there were plenty of places to sit comfortably and relax. The lecturers were enthusiastic, very interesting and informative. We are looking forward to our next Regent Seven Seas adventure.
Margaret
Extremely High Hassle Factor with Regent Seven Seas
We booked our first transatlantic cruise on Regent Seven Seas from Miami to Portugal leaving March 2026. We booked a Salon Suite so we would have priority access to activities. Regent has made it a huge hassle and I really wish we had booked with a different line. When booking shore excursions and dining open, customer service is closed, so if you have problems, you are out of luck getting real time help. I bookmarked when both open. The shore excursion choices are not that great. The one excursion we really wanted was available, but between selecting it and checking out, it disappeared from my account and I didn't notice. When I went back it was full. Dining reservations were supposed to open last night, but no link available and again customer service was closed and still closed, even though their website says it should be open. there was a link for culinary classes -- unclear when this opened as we were given no notice. We were super interested in this also, but all are booked. It shouldn't be this hard and frustrating.
DS
SSSPLENDOR is well appointed,the staff…
SSSPLENDOR is well appointed,the staff are exemplary but :having just returned from Canada and America on the ship :1.We were stranded in Boston as shuttle bus did not stop at pre discussed point(nor did he stop when flagged down by my husband)2.Loads of bones in a Dover sole in Chartreuse restaurant.Ugh!3.Harangued by American neighbours..he shouted at my husband around balcony etc..Italian cruise manager said you've only got a day left to put up with this'!!!
Pam Munday-Chanin
Regent customer service Drastically declining
In June 2024, we booked an Alaskan Cruise with Regent to be taken in August of this year, 2025. We have been sailing with Regent since 2009 – French Polynesian Islands, 2012 – Western Caribbean, and had always been extremely satisfied, UNTIL THIS BOOKING.From the very beginning of booking our cruise for 2025 we have been finding customer service to have drastically declined. Our agent Keith Blazek was, at first, VERY responsive up to the point where we made our deposit (non-refundable). After that, he would not respond to MULTIPLE emails or phone calls where we were seeking clarification of some of the charges and discounts. I did not make notes at that time but the way the pricing was explained was not how it was provided on the invoice and we sought clarification. We have not received clarification even 1 year after booking. I finally insisted on contacting a different Regent travel representative for clarification and have since used this route in order to follow up on other issues. Since then, discounts and added benefits are now being offered on our cruise but they are not offered to us since we booked before they had a “pricing change”. How convenient that they are able to use this line to circumvent equitably providing these benefits to us.Their contract is such that all the power lies with them and NONE with their client (us). They made a change to the port of embarkation as well as a change in one of the major ports where we were provided a selection of excursions that were comprehensive. We had selected an excursion that we felt was a great opportunity in Ketchikan. The port was then changed to Klawock, a VERY small town with maybe a dozen streets in the town. The number of excursions dropped DRAMATICALLY to about 8. Two of them required a flight to get from the port to the activity and the cost was extreme, over $1000 US. That, to me, indicates that the excursion is not in Klawock but somewhere else. Possibly Ketchikan? One other note regarding the excursions: Regent advertises free excursions included in the price of the cruise but the number of free excursions has declined drastically in the 16 years that we have booked with Regent. Where there used to be a reasonable selection at no cost, there are now 1 or 2 options and those are now more “self-guided” options.With this change and the issues of our calls and emails receiving no response, I have tried to contact someone higher up in the Regent organization. NO ONE HAS RESPONDED!! I have since called in order to try to get some kind of resolution to our concerns and we have received no acceptable resolution from our side. Our reservation remains unchanged. And in some cases, our concerns have been invalidated or ignored.With the threats that we are seeing in the news regarding issues at US customs, threats of cruises being diverted from Canadian ports, and slowly escalating monetary issues across the globe, we reached out to Regent to find out what our options are regarding possible future changes to the cruise, including the extreme possibility of cancelation. The person we spoke to wasn’t even aware of some of the issues but was sympathetic in words only. The stance with Regent is that they are not accountable for anything, even to the point that they were not accepting any accountability or responsibility to us, their patrons.Because of the instability of circumstances surrounding the cruise, and because we are no longer getting what we originally purchased when we booked the cruise, we have forfeited our deposit and have cancelled the cruise. Regent’s lack of willingness to help in these circumstances and their inability to see anything except the money that they would be getting from us, has forced us to decided that we are not willing to risk the balance owing of more than $20,000 to receive a cruise that could be changed further and is no longer anywhere close to what we originally bought. One thing I have learned in this time period is that when an airline changes a flight, even by a few minutes, I have the option to cancel the flight and bank the money for another time. I have also spoken with others who have cancelled their cruise with other cruise lines in the last few weeks. They were allowed to bank their deposit to be used at a later time. A minor handling fee was applicable but they did not lose anything more than the handling fee. Regent DID NOT EVEN OFFER THE OPTION. We lost our deposit of almost $3000. And no one was apologetic when we gave the reason for our cancelation.
Chris Maddison
Cruisers out of necessity
We are not cruisers by choice but by necessity due to my husbands increasing immobility.Most of our holidays have been spent cycling round the world,climbing mountains and skiing.This was only our 7th cruise.1holland America,2 Fred Olsen, 2 Azamara,1 P&O.all on small ships (which are getting less every year.)We like peace and quiet ,relaxing.days,early nights,good food,sunshine,a jacussi,a home from home,which all our cruises have been but the Regent one in November 24 was the best so far.Our cabin/suite was sumptuous, ,some would say a little dated by newer ships standards ,I would call it elegant and classic.The bathroom all marble and wood no melamine in site, not exactly my taste but beautiful The mattress was so deep and so comfortable as were the pillows.I drank more champagne than water,you didn’t have to have the wine on offer,they have a wine list you can chose from at no extra cost, you only had to ask( they don’t broadly advertise the fact.)The food was excellent in all the restaurants . Not being big fans of meat the buffet with all the salads, fruit,cheese, more than sufficed,We nearly always had a window table and the staff nearly always took the food to the table for us.We had room service twice, and what an experience!!!We had 2 nights in each port which made the excursions more doable.Rome,Florence ,Pisa, cinque terre,Marseille for the Provence alps,Lisbon. All the excursions were excellent. We choose excursions to visit places for their sites/ history, not to shop in overpriced upmarket shopping centres and drink overpriced coffee,which is what the moaners seem to do.Why would you want to go to St Tropez when you can venture into the Provence Alps,or visit a vineyard for wine tasting when you can see the cinque Terre. Each to their own but the most interesting people we met were the ones not moaning, who like us seem well travelled.Most of the staff went out of their way to be helpful, nothing too much trouble.Perhaps the moaners should look closer to home as to why they don’t get the best out of people.It only take a please/ thankyou,Hello and a smile. Speak to people how you would like to be spoken to,not in a condescending manner,(as I frequently observed).We will be cruising more frequently now, and I hope we can afford to cruise RSS again.One thing for sure we will stick with the smaller ships, even though they’re not all singing all dancing glitz and glamour,but then again, neither am I.
sue and thanks for your order
Regent Seven Seas Cruise
Regent Seven Seas Cruise: A Disappointing Experience in Customer CareI want to share my deeply disappointing experience with Regent Seven Seas Cruises in the hopes that they will reconsider how they treat loyal guests facing unforeseen medical emergencies.As a senior woman, I was thrilled to book my first two-week cruise with Regent, traveling to Argentina and Brazil on March 3rd with friends. Unfortunately, in December, I suffered a serious and unexpected injury—I fell and broke my neck. My doctor advised me to cancel the trip, and I had not purchased travel insurance. Regent’s policy allowed me only a 50% credit, despite the extreme circumstances.The good news? I recovered faster than expected! By early February, my doctor cleared me for travel, and I was eager to rejoin my friends. But when my travel representative contacted Regent, I was shocked to learn that rebooking the same trip would cost an additional $39,000—an outrageous and completely unreasonable charge. To make matters worse, Regent was unwilling to accommodate me on this voyage, even though I was fully cleared to travel.Regent Seven Seas promotes itself as a premier luxury cruise line, yet when faced with a situation that required flexibility and compassion, they refused to make any exception. I am calling on Regent to reconsider its rigid policies and provide full credit for situations involving unavoidable medical emergencies.My friends will be setting sail next week while I watch from the dock—an incredibly disheartening experience that could have been avoided with a fair and reasonable resolution. I hope Regent rethinks how it values its guests and takes action to ensure others don’t endure the same treatment.Has anyone else experienced something similar with Regent or another cruise line? I’d love to hear your thoughts.#RegentSevenSeas #CruiseTravel #CustomerService #LuxuryCruise #DisappointedTraveler
Jude Paskoski
Regent Customer Service is a misnomer!!!
Regent needs to re-name it’s Customer Service group to “my way or the highway”! We were recently “offered” what seemed like a fabulous opportunity to cancel our 7 day cruise to the Caribbean that they had oversold and take one of two 14 day cruises at a later date. In return we would get the 14 night cruise at no additional cost, receive a 50% cash rebate on the overbooked cruise AND a penthouse upgrade with all the extras associated with the penthouse. The email directed you to click on a link for specifics of the offer. In addition to the cash rebate and the penthouse upgrade, the link said penthouses would receive one night land accommodation on the front end. We received the rebate to our credit card promptly as promised. We have a penthouse suite assigned to us only to learn that it is EXACTLY the same sf and configuration as the cheapest balcony room on the cruise? We do get the services of a “butler”-who cares? And I may get a fancy shaving kit. No other discernible value. Penthouse has a different definition for Regent!!! Oh, the one night pre-cruise hotel? Well, the fine print says it “may not” be applicable for new bookings/changes to bookings within 60 days of sailing!! This, despite the link we were directed to containing no such information. Customer service help???? Non-existent. Two representatives were cordial and professional but said we should be happy with the bargain we got!!! As they say, “This ain’t Burger King”!!! You don’t get anything with Regent your way-you get it their way!!! The only “help”??? They will advise marketing that the language in their offer had contradictory/misleading information.
Mike McPherson
Forget Regent, It's a Disaster
We're reasonably certain that Regent could care less about it's quality any longer and certainly doesn't care about your cruise experience. No one should spend their money patronizing an ambivalent company like Regent. Here's our "experience" : Thankfully, we returned home safely on December 18, 2024 after enduring what seemingly was the worst cruise experience ever and we booked this horrible cruise because a few years ago we enjoyed a cruise on Regent's Voyager. On that cruise, the staff was excellent and we discovered that many of them had been on that ship for anywhere from 2 to 5 years. Not the case with Mariner where every staff person we asked had only been on the ship 2-5 MONTHS. Furthermore, no one really cared about the quality of service we received. Sailing nearly two days from Miami to Honduras was horrible especially with the low quality service. Honduras was horrible and the excursion we booked was CANCELLED (supposedly due to weather). So, they put us captive on a small bus and took us to the worst venues possible. This was not a fluke. As the "cruise" continued, 75+% of our excursions were CANCELLED for supposedly the same reason. Then, there were events on the ship that were also CANCELLED with no notice and some flaky excuse. Entertainment during the cruise was also on the low end of the scale. We were terribly disappointed after paying a good sum of money for a cruise that was extremely "off" and that term was being used by passengers throughout the ship. In fact, this cruise was so poor, we should be refunded a portion of the fare since excursions (paid for) were cancelled, bars on the ship closed, service quality poor, and food that was below the standard set by our Voyager experience. And, then there was the night the ship lost engine power for four house while we just drifted at sea with some amount of risk for safety. When we discovered we were just floating, we contacted the Concierge desk and they confirmed the engine outage, but told us to keep it "confidential." Really? There's an old saying that goes along the line that unsatisfied/unhappy customers will tell hundreds of people about their poor experience while satisfied customers will tell 10 to 20 people. Regent's inability to make people satisfied will no doubt be told thousands of times by many passengers. While we refrained from voicing our displeasure to staff on the ship, we overheard MANY passengers frothing at Regent staff at Reception, Concierge, Information desks, etc. Probably needless to say, but we will NEVER book another Regent cruise and neither will any of our friends, associates, colleagues, family, etc. with the risk of encountering another distasteful experience like the one we just had. In our opinion, Regent needs to seriously examine it's training programs, address staff attitudes, improve food service, restaurant access, and revisit the many things that once made Regent a pleasant experience for the dollars being invested for a high quality shipboard experience. We understand that Viking has it's act together so that may be an option down the road once we recover from this debacle. Life has become too short to run the risk of another poor experience on Regent!!
Lawrence Scott
This cruise line is 3-4 stars at best
This cruise line is 3-4 stars at best! Checkin to ship was about 1.5 hours in long line. Only one small pool for 700 people with adults fighting for space in pool with many loud children! Wine is awful and you are offered 2 very low level brands only. Communications for excursions are terrible. Handicap help is very non existent. This is only day 2!!!
Mb
FRUSTATED AND DISSAPOINTED
FRUSTRATED AND DISSAPOINTED!They didn't let us set sail with the ship from Lisbon to Cape Town, because my wife's passport didn't have 6 blank sheets (available)And I agree that it was a requirement that Regent asked for beforehand (although they were not very clear in their explanations since they say that they are not a paperwork/visa agency)My disappointment and frustration is that: despite having paid 100% of the cost of the cruise, we were not refunded NOT A SINGLE PENNY! Not even a consideration as to any credit (anything would have been grateful!)NOTHING!! What's more, the Customer Service person who answered an email asks me to consider traveling with Regent again in the future. I think it's shameless to be asked to travel with them again when you felt assaulted the last time.It was going to be my second cruise with them in 2024, I did very well on the first one and I wanted to repeat it.Now, what can I think?I believe that my case was not escalated with the relevant person and able to resolve my frustration. The one who attended me was cold, calculating, and not empathetic to a repeat customer.Of course, he "defended" his company, which may have yielded him a bonus, but the client did not care at all!NOT A SINGLE PENNY on the way back, not even as a credit in consideration for an upcoming trip!!Anywhere else would give you something in compensation to travel with them again!!
SALOMON LEIZOREK
Excellent
Regent certainly isn't a value cruise but we were delighted by everything. The food was fantastic at all venues but especially so at the Prime steak house. Our suite was better.than described. Breakfast in the room always arrives in a timely manner. The staff really do look after you and we left very happy indeedOnly gripe was the entertainment, the shows were amature, with the exception of the comedian who was brilliant. The last live music stopped at 23:15 latest, its not for night owls. There was a mix of ages but the average seemed to over 70.Be careful in your choice of included excursions. The lake and wine tasting alternative to Rome was rubbish and so was the the trip to Saint Tropez (virtually closed). We didn't even get the guided walk that was promised Trips to Pisa, Lucca and Aix en Provence were fantastic and great places to experience.
Patrick
AWFUL
AWFUL! I booked three Concierge Penthouse suites and can't even get Regent to contact us about the CONCIERGE SUITES AND HIGHER ALWAYS INCLUDE:1-Night Pre-Cruise Hotel PackagePriority Online Reservations for Shore Excursions and Speciality DiningNO RESPONSE!!! Seems like they're about go out of business
Li
