Do you agree with Saki Kitchen's TrustScore? Voice your opinion today and hear what 137 customers have already said.
Saki Kitchen is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed January 30, 2026.
Gooseneck Kettle stopped reading the temperature. For nearly a year they've promised the replacement is "only a couple of months away". They won't acknowledge that we've asked for a refund, not a replacement at this point.
We got the smart small kitchen ap as a gift it’s been great ,we are so happy with new saki, it consistently brews prefect tea,because the temperature control is precise.
I love my 48 oz SAKI pink ceramic teapot. I still enjoy it daily, 4 years after having purchased it. The product is wonderful, the pouring spout is perfect, no dripping, the holding handle is very comfortable, and the steaming basket sits nicely in the side notch - an original and very efficient design. But the reason I wanted to write this review today is the amazing customer service. I recently broke the lid, and reached out to the company to ask to purchase a replacement lid. Despite this being not what they normally do, and despite the tedious process involved in find the fitting piece - the staff bent over backwards and did not give up until they were able to complete my request. They reached out themselves to higher management to have this resolved, and Almina - marketing manager - contacted me personally and kept me in the loop while she was working to resolve this. About this amazing team I can only say that they went out of their way to help, did not give up until they succeeded, and that I wish more companies give this kind of service to their customers. Thank you very much!!
I would give Saki 1 Star just because it looks nice, otherwise it doesn't work. the first time I bought my TeaSmart Electric Turkish Tea Kettle it worked for about a month and it start to turn off before heating the water to the correct tempter. I bought another one same model three months later did the same thing and it starts to turn off by itself. I emailed customer service many times to return it...did not get any response. I don't recommend this company at all
Great product, Easy to use and easy to clean. Perfect for group gatherings. Best online purchase I have made. Everything is as promised. Really exceeded expectations. Great communication from the seller. Will definitely purchase again.
I received my Luna Electric Kettle over a week ago. After two days it had to be descaled. Inquired from Customer service if this was normal. Haven't heard anything from Customer Service. It's interesting to me before purchasing this Electric Kettle I had immediate response from Customer Service. Here are the inquires and responses. SAKI Support (SAKI)Jan 20, 2023, 12:07 PM PST Both colors are available :) SAKI SupportSAKI Support (SAKI)Jan 20, 2023, 5:17 PM PSTThe default color is space gray so when you order it should come as a space gray. Once you order it I can also make sure and update our warehouse to send the space graySAKI SupportI would not have responded this way if there was Customer care and support. My suggestion is to order thru Amazon or just take your chances as I did and not have a Customer Service agent get back to you. At least Amazon will work with you.AT
If I could give 0 stars I would. I bought Luna Adjustable Temperature Electric Kettle and it stopped reading temperature after just 2 weeks of regular use! Now it won't even turn on. I have a glorified water pitcher now instead of a tea kettle. It's been impossible to get a hold of customer service. I've sent several emails and left voice messages. No one is getting back to me about a replacement or a refund. Horrible product and horrible company!
My family and I are using most of Saki Kitchen products, I personally love the Samovar. They have great customer service. My recent purchase which I got it more than 6 months ago had an issue, I contacted the customer service, their response is always quick. They provide professional and friendly customer serivce. My recent converdation with Yucel was so pleasant and respectful, I'm really satisfied with their product and after purchase customer service.
I received the 48oz teapot as a gift and the lid didn't fit quite right. I reached out to customer service who replaced the teapot at no cost to me. Great customer service!
I purchased a Turkish coffee maker from SAKI. I was not expecting much from this item as I did not have good experience with other brands while I was living in Turkey. This item worked really well and found the great authentic taste of Turkish coffee. Very good performance for a reasonable price.
Works great.. Thank you
If you are making for 1-2 person it’s ok but for 3- 4 doesn’t work ok! I did 3 of us and it overflowed, I tried 2 times and overflowed in both
The samovar is an anniversary gift for tea drinker. It will fit perfectly in her kitchen, and she will love using it. Thank you
Actually the system and samover is really good but one thing is problem for me. The boiling part is really untouchable while the water was hot. It is burning! Maybe you can use different material to keep warm or cold outside of boiling part.
I would have liked the payment option but after selecting the option the site dropped it and I got the single payment instead. Didn't disturb my fiance's but the payment would have been a little easier. Shipping was okay, the package did arrive 3 days early. Haven't had a chance to use it as yet, steaks on social security are few and between, but we will and I'm sure it will work just fine.Thank you,James P Oney
Promised delivery date was at least a week late and no longer needed.
Great product and price.
The Turkish coffee machine works but if you like crema on top then it's not great.Saki's communications and logistics are very bad. It took them 10 days to deliver the package that they charged me extra for a second day delivery for and I had to reach out multiple times to get untrue answers and was given tge runaround. So if you're in a hurry beware, when the machines did finally arrive I had to contact paypal to request a refund for the extra charge Saki charged for a rush delivery but delivered more than a week late. It took Saki another two weeks to issue a refund for the extra charge. The time and effort I spent on getting the machines was worth more than the value of the machines.
My husband loves using this! The meat tastes AMAZING! Great buy!
I am very happy with the aftercare service, so prompt . Thank you😁
According to TrustPlane, Saki Kitchen has a 4.1/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/saki-us
