would use again
would use again , great company to deal with product turned up on time and was exactly what they said it was . fantastic !
Mr John Massey
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Samtechonline
4.750 reviews
Last reviewed: Apr 25, 2024Do you agree with Samtechonline's TrustScore? Voice your opinion today and hear what 65 customers have already said.
samtechonline.comMember since Mar 2026
Samtechonline is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed April 25, 2024.
Customer Reviews
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50 reviews
I was pretty worried about ordering…
I was pretty worried about ordering because of some negative reviews I'd seen but I took the plunge on a b-grade LG 42 C2 OLED TV (was £600 instead of £1000).They were immediately available via the chat tool and promised me next day delivery (and that it was UK stock).I said I couldn't make delivery tomorrow but in 2 days time - to which they replied no problem.Like clockwork, the order was delivered in 2-days time (with DX tracking) and very good support.This was a brilliant experience and I'd certainly recommend them to anyone...
Raj Tastic
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Company makes false claims
Company makes false claims regarding shipping time.My item still has not shipped after 4 days.They do not respond to e-mails or calls.
James
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BEWARE
had to contact PAYPAL to get money back-took my money and never shipped a product-
tyrone
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I ordered a pre amp for my son on …
I ordered a pre amp for my son on 12/15, I still have not received it and I AM FURIOUS - LOUSY SERVICE- I was told it was coming before xmas. There's your review you keep bugging me to write-JILL BURKHART
Jill Burkhart
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Mediocre.
Seeing as this sale was only about taking the money and shipping the box I would say Samtech did a mediocre job. They indicated at time of purchase it would ship in 24 hours, it took 48 hours. Delivery was USPS 2-day priority, took 4 days. Price was $4 more than lowest I saw on black Friday both with free shipping. Price was $9 less than others at time of order. Constant updates to Samtech were met with acknowledgement but no action.
Joe McCabe
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Great Company and quick response!
Great Company and quick response!! A+++ Seller!!!
YANCY JOHNS
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Product performed exactly as promised
Product performed exactly as promised. Quick shipment and good communication.
Hector Acevedo
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Great online retailer
Good communication when I had a question. My order was shipped within minutes of being placed. My headphones were in perfect condition and at a great price. Can't ask for anything more from a retailer. Will look to do business with Samtechonline again.
Customer
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Furutech purchase
I am a repeat customer because of their great service and quality of products. Highly recommended!
Customer
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HiFiMan HE-400i
Excelent. I bought a display model and I get a brand new for the same price (sold out of display). 10/10
jose oviedo
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very quick response and excellent …
very quick response and excellent prices -- can't be beat.
Abdul Janmohamed
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Fantastic customer service and great …
Fantastic customer service and great prices. I was blown away by the responsiveness of the staff who answered my questions via email, and I am pleased to say I got a fantastic deal on the product I ordered.
Thomas
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Amazing Service
They answered all my questions even though it was late and were fast at getting my package out and i trully apreciate a company that takes pride in what they do.
Mr No One
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Excellent and Responsive Customer Service
These folks went out of their way and made sure I got the latest version of the DAC I ordered and followed up to make sure I got it as planned. Excellent service. Will definitely order through them again (this was my second order with them).
Norm Dallura
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Very good price, Pretty quick ship
Ordered a Hifiman-400i (display model) from STO for two reasons: The price was very competitive as plenty of reviewers have pointed out and STO is a authorized dealer which means full warranty. Ordered it midday on a Monday and received it in the same week, on Wednesday. Package was double boxed and padded pretty well. The product itself had no apparent problems, it looked unused and worked fine out of the box.
Michael C.
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Could'nt be any happier!!!
I wanted a pair of Hifiman 400i headphones. To save some money, I decided to order the open box display model from Samtech. The shipping was super fast, I got the headphones within three days! and whats even better, the headphones looked brand new! I got one hell of a deal! Thank you Samtech, I will definitely come back to you guys for my future purchases!
Tu Bui
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Nice and Fast
Awesome HiFiMan Edition X V2 Headphones. Took a couple hours to break in after initially listening my favorite tracks. Afterwards, found out these are the best cans I've had.Thanks!
Sophia
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Good price, Good customer service
Ordered a pair of HE-400i's from Samtech during black friday. When I messaged them because the USPS tracking number wasn't working, they gave me a quick response and were very polite. They also shipped with priority mail, so they arrived in a single business day. The box they came in was a bit questionable (what in the world is the Fruit Company?), but the packaging was secure. I would definitely order from them again.
Pat Lin (Wispofdoom)
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excellent purchase experience, will shop here again
Just bought a pair of Hifiman HE 400i headphones from Samtech Audio.It was a great shopping experience. There was a significant delay because the manufacturer was late in fulfilling Samtech's order. So this meant I got to see how Samtech deals with an order that doesn't go 100% smoothly.Samtech was great. They responded immediately to all inquiries, kept me informed, offered compensation for the delay even though it wasn't their fault.The product arrived doubled boxed and well padded.I highly recommend Samtech, and will buy from them again.
taetertot
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According to TrustPlane, Samtechonline has a 4.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/samtechonline-com