Sellvia

Dear Antonio, Thank you for sharing your thoughts with us. We’re glad to receive your feedback and take every concern seriously. Our team is continuously working to provide clarity and support to all our clients, and we make every effort to explain the options, alternatives, and solutions available to help merchants manage their stores effectively. We appreciate your perspective and encourage you to proceed discussing all these points with your compliance manager. If you’d like to review any specific issues or explore the solutions we can provide. Our goal is always to support our valued clients in achieving clarity, control, and success with their stores. Sincerely, Sellvia Compliance Team

Dear Natasha, We’re sorry to read that you feel this way. We would like to clarify that Sellvia does not process charges unless a service, subscription, advertising deposit, or optional feature has been activated on the account. There are no hidden withdrawals outside of selected services. From your words, it appears that a refund option may have already been discussed or offered in your case. If you didn't get it, we're ready to check it. There are different alternatives and resolution options available depending on account history, service usage, and billing category. To ensure accuracy and confidentiality, we kindly ask that you contact us directly at compliance@sellvia.com. We are ready to explain each transaction transparently and work toward a structured solution. Please reach out to us directly so we can assist you properly. Sellvia Compliance Team

Dear Sireena, Thank you for sharing your concerns. Our Compliance Manager is currently in direct contact with you, and your case has been reviewed in detail. To clarify, the 14-day trial period allows new users to evaluate the platform before the standard $39 monthly subscription begins. The trial itself is free; however, it does not restrict users from purchasing additional paid services during that time. Any optional services activated during the trial remain subject to their individual billing and refund policies as outlined in the Terms of Service accepted at signup. Regarding cancellation, our records show that our team remained in communication with you and discussed possible solutions while your request was being addressed. In addition, subscription cancellation can be completed directly from the user dashboard at any time. Your store has now been closed. Although certain services (including promotional credits) are generally non-refundable once activated or used, an exception has been offered in your case as part of a good-faith resolution. Specifically, our Compliance Manager has proposed: - A full refund of $890, - Assistance with full withdrawal of your risk reserve balance, subject to standard processing procedures, - Confirmation that High Performance Tier charges have been refunded - A refund of the $12.80 promotion charge This proposal was extended in order to bring the matter to a final and amicable resolution. We are currently awaiting your confirmation to proceed with finalizing the remaining steps. As for fees you mentioned, all of them alternatives and we explain what options you have. Finally, Sellvia does not fabricate reviews or pay for positive Trustpilot feedback. Product reviews displayed within stores are sourced through supplier integrations and marketplace data feeds. We remain ready to complete the resolution already offered and encourage you to confirm directly with our Compliance Manager so the case can be formally closed. Sellvia Compliance Team

Dear Toni, Thank you so much for taking the time to leave such a thoughtful review, we truly appreciate your feedback! It's great to hear you're finding our system more structured and reliable than dealing with random suppliers, especially with the US shipping perks making things smoother. You're spot on about the setup taking a little getting used to at first, but we're always here to help folks navigate that. And yeah, the marketing hustle is all you—glad it's running pretty smooth now that you've got the hang of it! Best, Sellvia Team

Dear Jack, We’re sorry to read your review and take allegations like this very seriously. We would like to clarify that Sellvia does not close accounts or remove funds without cause or without actions taken in accordance with our Terms of Use. Account restrictions or closures may occur in situations involving policy violations, chargebacks, payment disputes, or security concerns, but such actions are not taken arbitrarily. We strongly encourage you to contact our Compliance Team directly at compliance@sellvia.com with the email address associated with your account so we can review your specific case in detail. If there has been any misunderstanding, we are fully willing to investigate and provide a clear explanation of what occurred. We are open to resolving this matter transparently and professionally. Sincerely, Sellvia Compliance Team

Dear Charles, We’re truly sorry to read this and to hear that your experience felt unresolved. That is absolutely not the standard we aim to provide. If you felt passed around without getting a clear answer, or if a scheduled Zoom meeting did not take place, we sincerely apologize. That should not happen, and we understand how frustrating that must have been. We would genuinely like the opportunity to review what occurred and address your concerns properly. Please contact us directly at compliance@sellvia.com with your account details and a brief description of the issue, including the missed meeting if possible. Our team will personally investigate and ensure you receive a clear and direct response. Your feedback matters, and we hope to sort this out for you. Sincerely, Sellvia Compliance Team

Dear Mr Bullion, We’re genuinely sorry to read about your experience and the frustration you’ve described. First, we want to clarify an important point: all platform fees are non-obligatory and have alternatives. You are never required to use every Sellvia service. If you prefer, you can process orders manually to avoid deposit-related fees. You can promote your store using your own advertising channels instead of Sellvia Ads, which avoids the 28% ad management fee. You may also connect your own payment gateway to receive customer funds directly and avoid referral fees. Sellvia provides a complete ecosystem for convenience, but sellers are free to choose only the services that fit their strategy. Regarding funds moving into processing for those who uses Sellvia Payments, this is a standard risk-management measure used in ecommerce payment processing. It is not a charge or loss of money; it is a temporary hold to protect against disputes and chargebacks. But you can set your own payment gateway to avoid such a hold. As for advertising costs, paid ads always involve risk. Especially in the early stages, testing products and audiences can result in spending more before campaigns are optimized. Profitability depends on pricing structure, product selection, ad performance, and budget strategy. We are also concerned to read about the interaction you mentioned with a team member. If you feel any communication was unprofessional, we take that seriously. Respect toward clients is a core standard for us, and we can review the communication internally if you provide details. We understand your disappointment, but we remain available to clarify any specific concerns and provide a factual review of your case. Sincerely, Sellvia Compliance Team

Dear BJ, Thank you for taking the time to share your feedback. We understand how discouraging it can feel when you invest in advertising and expect larger sales, but the results don’t align with those expectations. It’s important to clarify that high-ticket products are naturally less frequent sellers compared to lower-priced or digital items. This is not unique to our platform — it reflects general consumer buying behavior. When customers consider more expensive products, they usually take longer to decide, compare alternatives, read reviews, and build trust with the store before completing a purchase. Higher prices involve greater perceived risk, so conversion rates are typically lower and require more time, stronger branding, and consistent marketing efforts. In contrast, cheaper or digital products involve less financial commitment and are often impulse purchases, which is why they tend to sell more often and generate quicker but smaller profits. Regarding charges and reserves, funds held in reserve are part of standard payment risk management procedures and are released according to the processing terms. They are not inaccessible permanently. The $100 minimum withdrawal threshold is also a standard operational requirement for payouts. If you are receiving repeated emails, it usually means there is an open matter that still requires clarification rather than an attempt to avoid resolution. We would truly like the opportunity to review your specific account and provide a clear explanation of your transactions, reserves, and withdrawal status. Please contact us at compliance@sellvia.com so we can look into this in detail and assist you properly. Sincerely, Sellvia Compliance Team

Dear Tip, We’re sorry to hear that you feel this way and we appreciate you taking the time to share your feedback. We would like to clarify that you are not required to use Sellvia Payments. You always have the option to connect your own payment gateway and receive customer funds directly into your own merchant account, which allows you to access funds according to your processor’s terms. Sellvia Payments was created primarily for users who do not yet have their own processing solution and prefer an integrated option. Regarding the Express Payout option, we would also like to clarify that the stated 1-day timeframe refers to the processing time of the payout request, not the delivery time of customer orders. Once an express payout is approved and processed, the transfer timeline may additionally depend on standard banking procedures, which can vary by financial institution. It is also important to mention that associated service fees are not mandatory, as alternatives are available. For example, you may process orders manually instead of using the deposit system if you prefer to avoid related deposit fees. You are free to promote your store using your own advertising channels rather than Sellvia Ads, which would eliminate the 28% ad management fee. Likewise, by using your own payment gateway instead of Sellvia Payments, you can avoid referral or internal payment processing fees on our end. Sellvia provides a comprehensive ecosystem that includes hosting, payments, advertising, fulfillment, and automation for convenience. However, merchants are not required to use every service and can structure their business model in the way that best suits their operational and financial strategy. If you would like assistance optimizing your setup or reducing costs, please contact us at compliance@sellvia.com. We will be glad to review your case in detail. Sincerely, Sellvia Compliance Team

Dear Kwame, We’re very sorry to read about your experience and to see how strongly you feel about the situation. Please understand that Sellvia does not apply random or unauthorized charges. All transactions are generated based on selected services, active subscriptions, advertising activity, or order processing, and they are reflected inside the user dashboard. We take transparency very seriously. That said, we genuinely want to review your case carefully and clarify everything for you. If there has been any misunderstanding or if something was not clearly explained, we would absolutely like the opportunity to investigate and resolve it properly. Kindly contact us directly at compliance@sellvia.com with your account details, and we will conduct a full review of your charges and activity to provide you with a clear explanation and work toward a resolution. We appreciate your feedback and hope to have the chance to address your concerns in a constructive and professional manner. Sincerely, Sellvia Compliance Team

Dear Brett, Thank you for sharing your feedback. We’re genuinely sorry that your first impression was so disappointing. We would like to clarify a few important points, as some of the information in your review appears to reflect misunderstandings about how the platform works. The 14-day trial is real and allows users to explore the dashboard and available features before committing to a full subscription. During the setup process, users can either choose from available free domain options, purchase a premium domain, or later connect their own custom domain. There is no restriction preventing you from using your own branded domain — it simply may require manual connection rather than instant assignment during the initial setup step. Regarding products: Sellvia provides access to a large catalog of ready-to-sell items. However, certain curated product packages and niche bundles are optional paid upgrades. These are not mandatory to launch a store. You are not required to pre-purchase inventory in the traditional sense — this is still a dropshipping model, meaning products are fulfilled per order. As for automation, order fulfillment automation and advertising automation are separate features. This is outlined during onboarding and inside the dashboard. We understand that expectations and reality may have felt misaligned in your experience, and for that we sincerely apologize. It was never our intention to create confusion or the impression of deception. If you would be open to it, we would be happy to review your account activity and clarify exactly what was available within your specific plan. We respect your decision, but we remain available if you would like a clear walkthrough of how the system works and what options are included without additional purchases. Wishing you success in whichever path you choose. Kind regards, Sellvia Compliance Team

Dear Cindy, We take allegations of unauthorized charges extremely seriously, and we appreciate the opportunity to respond. After a thorough internal review conducted by our Compliance Team, we can confirm that the charges in question were associated with active services on your account, including promotional and store related services that remained enabled until January 25. These were not unauthorized withdrawals, but charges connected to active subscriptions and advertising activity in accordance with our Terms of Use. We would also like to clarify that withdrawals were successfully made from both of your accounts prior to the disputes currently opened. This confirms that payouts were processed and received, and that account access and fund withdrawals were functioning normally before the chargebacks were initiated. We understand that this situation has been frustrating. As part of our efforts to resolve your concerns in good faith, we have already: • Initiated applicable refunds where eligible, noting that standard banking timelines of 5 to 10 business days apply depending on your financial institution • Offered consolidation of your activity into a single store to reduce operational costs • Proposed removal of additional stores from your account • Offered a one year subscription extension at no additional charge • Provided $500 in promotional credits allocated to your deposit and advertising balances These steps were offered as a practical resolution to help stabilize your operations and allow you to focus resources efficiently. While we respect your decision to pursue disputes through your bank, it is important to clarify that filing chargebacks does not automatically invalidate charges for services that were active and delivered. We remain fully prepared to cooperate with any formal review process and provide complete documentation of account activity, service usage, billing records, and payout history. Our goal has always been to reach a fair and constructive resolution within the framework of our Terms of Use. We remain open to professional dialogue and are willing to assist you in moving forward productively. If you would like to continue working toward a structured resolution, our Compliance Team remains available. Sincerely, Sellvia Compliance Team

Dear Geoffrey, Thank you for sharing such a realistic and thoughtful review. You’re absolutely right: it’s not overnight money, and it does take proper product testing and well‑run ads to see consistent results. We’re really glad to hear that after dialing things in, you’ve started seeing steady orders and real progress, even if the growth is gradual. Your perspective is very valuable for other entrepreneurs who are just getting started, and we truly appreciate you taking the time to describe your experience. If you ever need any tips, resources, or guidance to keep scaling, our team is always here to help. Warm regards, Sellvia Team

Dear Tim, We take statements like this seriously and would like to clarify the facts regarding your account. First, Sellvia does not make random or unauthorized withdrawals. All charges are system generated and tied to activated services, subscriptions, domain purchases, or order processing activity selected within the account. You contacted us requesting a full refund of your total investment. Your request was forwarded to Compliance for review. During that review, we confirmed that: • The premium domain purchase was completed and delivered • The turnkey store and related services were fully provided • Order processing payments were applied toward fulfilling customer orders • The one time processing payments you referenced were successfully executed We also explained that account balances are sometimes used to process pending orders automatically if a connected card declines, which is part of the automated fulfillment system. Under our Terms of Use, completed services and advertising related expenses are generally non refundable. However, despite this policy, your case was escalated to senior management for additional review. As a goodwill resolution, we offered a 30 percent refund of your total investment, even though the services were delivered in full. This offer remains available should you wish to accept it. We understand your frustration regarding store performance and payouts. However, no funds are withheld without policy basis, and there is no requirement to continue investing if you choose not to. If you would like to proceed with the 30 percent refund offer or review the breakdown of charges again in detail, please contact our Compliance Team directly so we can finalize the matter properly. Sellvia Compliance Team

Dear Customer, Thank you for your feedback. We would like to clarify a few important points. Regarding the Zoom call, for security and internal policy reasons, our representatives are not required to turn on their cameras during support or compliance meetings. This is a standard privacy measure and does not indicate anything improper. We are sorry if there was a delay in follow up communication. That is not the experience we aim to provide, and we are ready to review your case to understand what happened. As for Allidropship, Sellvia and AliDropship operate within the same ecosystem of ecommerce solutions. This is not an alias, but a related platform offering a different store model. There is no intention to mislead users. Stores are closed only upon user request, inactivity under policy conditions, or as part of an account transition process. If anything was unclear, we are willing to investigate and provide clarification. Please contact our Compliance Team at compliance@sellvia.com with your account details so we can conduct a full review and provide a detailed response. Sellvia Compliance Team

Dear Katie, We take claims of unauthorized charges and withheld funds very seriously, and we appreciate the opportunity to clarify the situation. After carefully reviewing your account, we can confirm that you currently have two active stores. Since their opening, we can see that you have been actively reinvesting your earnings back into your business, primarily toward automated order processing. This is actually a responsible and commendable strategy, as timely order fulfillment is critical for customer satisfaction and long term store performance. Based on our records, the majority of the funds deposited into your account were used for order processing and operational expenses related to fulfilling customer purchases. We can also confirm that you have successfully withdrawn over $1,000 in total earnings from your store to date. Regarding the charges you referenced, these are associated with active services, subscriptions, and order processing activities enabled on your account. They are not unauthorized withdrawals, but system generated charges tied to active store operations. Our manager has already reached out to you to discuss strategic adjustments and provide recommendations to improve store performance. The intention was to help optimize your structure, reduce unnecessary expenses, and focus resources more efficiently. We understand how frustrating it can feel when expectations and results do not align as quickly as hoped. However, we want to emphasize that we remain available to work with you constructively. If you are open to reviewing your strategy and consolidating efforts, we are ready to assist. We remain committed to resolving this matter professionally. Sellvia Compliance Team

Dear Camille, Thank you so much for taking the time to share such an honest and thoughtful review of your first three months with Sellvia. Feedback like yours is incredibly valuable, because it reflects the real journey—without the “overnight success” myth that so many people get misled by. We truly appreciate that you stuck with the platform even after that first “damn… this looks complicated” moment. It’s completely normal to feel overwhelmed at the beginning, especially when you’re stepping into e-commerce and learning a new dashboard at the same time. The fact that you slowed down, went step by step, and gave yourself time to understand everything really shows your determination—and it’s exactly this approach that usually leads to long-term results. It’s great to hear that once you broke things down, the system started to feel much more straightforward. That’s one of our key goals: to provide powerful tools that might look complex at first glance, but become intuitive as you work with them. Your experience really captures that transition from “this is a lot” to “ok, I’ve got this.” We’re especially happy that you’re already seeing sales and feeling the momentum build. Even if it’s not “crazy flex” level yet, those early wins and steady growth are often the most important part of the process. They show that the foundation is working—and from there, it’s all about optimizing, learning from data, and scaling step by step. The way you described it—“not some overnight success thing, but moving in the right direction”—is exactly how sustainable businesses are built. Thank you again for trusting us with your journey and for being so real about both the challenges and the progress. If you ever feel stuck, overwhelmed, or just want a second pair of eyes on your strategy, our team is always here to support you and help you keep that momentum going. Wishing you continued growth and many more wins ahead! Warmest regards, Sellvia Team

Hello, We’re very sorry to hear about your experience and understand how concerning this must have felt. A 14-day trial does not end immediately upon signup, and no survey response alone triggers a charge. In some cases, additional services— such as a second store setup or optional upgrades— can be selected during registration, which may result in a charge. However, these cannot be activated without confirmation during the checkout process. Since you mentioned a $52 charge and a second store that you believe you did not select, we would truly like to review your account in detail to clarify exactly what was activated and when. The receipt and billing records will clearly show which service was processed. Please contact us directly at compliance@sellvia.com (or reply with the email associated with your account), and we will investigate this immediately. If there was any misunderstanding or incorrect activation, we will address it accordingly. We take billing transparency very seriously and appreciate the opportunity to review this properly. Kind regards, Sellvia Compliance Team

Hello Mixene, Thank you for sharing your experience. We’re sorry to hear how frustrating this has been, and we’d like to clarify a few points so readers have accurate context. The 14-day trial allows you to explore the Sellvia platform without being charged for the subscription itself during that period; however, please note that any optional paid services - such as deposits for order processing, Sellvia Ads, or other add-ons- are billed separately, since they involve real operations and marketing costs. You can find full details about this in our Terms of Use, which every customer agrees to upon registration by checking the confirmation box.. Based on the charge you mentioned, it appears the order may have been placed using an installment payment method (Klarna). In such cases, charges can be processed by the financing provider even if a cancellation request is sent later. That said, we can’t fully confirm this without reviewing your specific account details. Regarding the store type, Sellvia stores are built based on available product catalogs and supplier integrations. If a specific niche request could not be fulfilled as expected, that’s something we’d want to review directly to see what adjustments or resolutions are possible. We’d appreciate the opportunity to look into the exact timeline, your cancellation request, and the Klarna charge to provide a clear explanation and, if applicable, discuss next steps. Please contact us directly so we can review your case in detail. Kind regards, Sellvia Compliance Team

Hello David, Thank you for sharing your concerns. We’re sorry to hear how dissatisfied you feel, and we’d like to clarify a few important points for accuracy. Sellvia does not generate fake orders, fake customers, or fake profits. All orders shown in the dashboard come from real buyers, and fulfillment costs are required to process those orders with suppliers and shipping partners. The “profit” displayed reflects gross results before operational expenses, which is why reviewing processing fees, advertising costs, and deposits together is essential for understanding net results. Regarding withdrawals: a minimum payout threshold applies, and standard processing fees are clearly outlined in our Terms. Account balances are withdrawable once eligibility requirements are met; they are not restricted to being spent on services only. If something in your account did not behave as expected, that’s something we’d want to review directly. We understand how frustrating this experience has been, and we’d appreciate the opportunity to look into your account details to clarify transactions and address any specific issues. Please contact us directly at compliance@sellvia.com so we can assist you properly. Kind regards, Sellvia Compliance Team