I should have come here to read reviews…
I should have come here to read reviews before I placed my order. I ordered a meal for my good friends passing - to support her now widowed husband and 2 children. I paid $50 — yeah $50!!! for expedited shipping to get it to her family in time. I’ve emailed Sendameal 3 times because, what a shock, the package has yet to arrive and should have been there 3 days ago! I have had one response with them stating “they’re looking into it”. How horrible is your company that you take advantage of people during their most vulnerable moments and when they are trying to send comfort during others most difficult times in their lives! Your company should be ASHAMED! It’s absolutely disgraceful and I hope your business goes out of business before you can do damage to anyone else!!
Patricia Lara
Minimal Support
I saw that they have telephone support and so I placed an order after hours, even though I had some questions. The next day I found out that the telephone support consists of a bot that can answer questions you don't have. The bot said that I would get a response by email, which is not ideal, but even that did not happen. I canceled my order.
Bobby Nelson
Food Not Delivered
I ordered food to be delivered to my daughter in college. It was sent in two separate deliveries. One got there without a problem. The other was not delivered and the delivery instructions said they would try the next day. They did not. The food had already been sitting on a truck for a week. I reached out to the company about it and I was told the only option was to repurchase. I have emailed asking about the policy on this and they have since quit answering my emails.
Amanda Galliton
If I could give them zero stars I…
I’m editing this as the company has responded. The website isn’t that user friendly for checking on credits and gift certificates as you have to enter it each time. It’s not saved in your account like Starbucks or Amazon. But I am updating this to three stars. @sendameal where does one check where the credit was applied to? I will update when I place my second order and see how it goes. If I could give them zero stars I would. I was given a gift certificate from my colleagues as I'm battling cancer and going through chemo. It was a large amount $$ in this gift. I ordered 20 meals, received 18 meals because they canceled two vegetarian meals that are discontinued and didn't deliver the meal or replacement and didn't give me a refund on the two meals that I did not receive. The only way to contact them is through email and they do not respond.
JW
Very disappointing so far
Very disappointing so far. Ordered a few meals to send to a friend returning home from a stay in the hospital. I guess I should have read more carefully, but to tell me that the $24.00 you charged for shipping takes 7-10 days? Perishable items? Unacceptable. Next time I’ll use Spoonful of Comfort or another service.
Sean Riley
All good
Friendly website. Good updates and timely delivery.Nice variety of delicious food.
Coleen
Easy transaction
Easy transaction, love using this service for gifts. My dad loves the food. Delivered on time!
Julie
Easy as Sunday morning coffee….
My wife and I had some family in town before Thanksgiving. We ordered a couple of the turkey dinners with a lot of fixings on the side. Yes! It was a package deal and I didn’t have to bake any big bird. Thank you SendaMeal for the timely delivery and the well packaged shipment. The whole experience was epic, because we had very little work prepping the dinner and the cleanup was a cinch.
Ryan J. McClure
Send a Meal to the rescue!
My mom recently entered an assisted living facility. Send A Meal has been a huge help in giving her a variety of foods to eat outside of just what’s served. The meals are easy to order and taste great! Highly recommend for others in a similar situation.
Holly Solem
WHY ARE 50% of these reviews stating…
WHY ARE 50% of these reviews stating they NEVER GOT MEAL??? I WAS going to place an order but these odds are TERRIBLE. NO REPLIES from the company.... Just not good.
Noreen Lyons
I ordered a gift card for a friend and…
I ordered a gift card for a friend and it was to be emailed to her on a specific day and the email with the gift card wasn’t received. If this issue gets ironed out I will leave another review.
Amy Briner
Happy with the delivery
Happy with the delivery. It came in time and all products are fresh. Thanks you made my day!
Thomas Barela
Very accommodating
Send a Meal was able to accommodate the delivery date of the gift I sent. The recipient said the food was tasty and will recommend to others.
MW
This was the first time I ordered…but it won't be the last!
This was the first time I ordered anything like this. I was purchasing to send Christmas dinner to my friend and her family. I sent the personalized holiday ham selection. Before I even placed the order, customer service was outstanding. They were very responsive to my many questions via email. They made the whole process easy and painless. I did not partake in the meal, but my friend said her family really enjoyed it. Everything was packed perfectly, delivered on time, and tasted wonderful. I will definitely use Send A Meal again!!
NanaT
The meal hasn't been eaten yet but it…
The meal hasn't been eaten yet but it was delivered in the time frame I was told, and with a blizzard to boot. Very happy with the service, hoping the meal is as good as it looked when I ordered.
Brian McCloskey
Everything arrived to Mom and Dad at…
Everything arrived to Mom and Dad at their retirement house on-time and they said it looks great. Even in a snow storm in RI. Awsome job guys. Thanks
Leo Bottella
Slow service.
Our friends have still not received their meals! It's been over a week. I can't comment on quality since nothing has arrived.
Robin
Helping Recuperation
The meals arrived at different times but over all a good experience. Kids haven’t tried them yet but said they look good 🥰
Jss
Delivered on time
Delivered on time, icy cold. Chicken in pastry and prime rib dish was scrumptious.
Maria Scott
My 92-year-old Mom received her Holiday…
My 92-year-old Mom received her Holiday present from me today: a large assortment of meals. She still lives alone in an assisted living building in her own apartment she and my Dad shared before he passed. During this pandemic, having nutritious delicious meals all ready for her to heat up is exactly what she needs. Not only does she not need to cook, but she also does not need to depend on others to grocery shop for her. She called me and could not be more thrilled.She also loves that she received a pamphlet with all your wonderful options. She is going to your website to see what she wants to order next.
tmertz69
