Thank you so much to Mario for helping…
Thank you so much to Mario for helping me rectify my situation. I had spoken to many reps & he was able to break it down and take the time to answer my questions.
Ambria Blackmon
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Servbank
4.050 reviews
Last reviewed: Mar 9, 2026Do you agree with Servbank's TrustScore? Voice your opinion today and hear what 301 customers have already said.
servbank.comMember since Mar 2026
Servbank is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed March 9, 2026.
Customer Reviews
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Good
I was help well and was directed in the right place
Clarid Patterson
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Maria from Servbank was wonderful—she…
Maria from Servbank was wonderful—she explained my mortgage clearly and made me feel valued. Great client care. Thank you—have a blessed day!
Paul Coney
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Mario head of customer relations…
Mario head of customer relations responded and found the issue and immediately took care of the issue found the check and even sent it back by overnight mail. Thank you sincerely for the quick response Bill
William Farr
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Would not connect to a live agent
Called the mortgage dept and the Automated system kept hanging up on me when I couldn't answer its prompts. After the 4th call it connected me to an AI rep. What type of service is to have an AI rep talk to you and help you at all. Terrible experience, the AI couldn't figure how to help me that it transferred me to an actual live agent. Ann was kind enough to help me out. But aside from her, it was a terrible experience trying to connect to a real person. First place I have experienced an AI rep and it was unpleasant. Bad representation of the bank.
Maisey Rivas
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I spoke to a young lady by the name of…
I spoke to a young lady by the name of Anne. She was very polite, very professional. I couldn’t breathe with a notification that I received, and she was able to look up my account and was informed by her to disregard that notification that I am up-to-date with my payments and as I was reading this notification, I couldn’t breathe, but once again she took the time to listen to my concerns, look up my payment history and informed me to disregard that notification and once again she was very understanding and very professional
John Gonzalez
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It was difficult
It was difficult. The operator talked really fast and they had a dialect that was not understandable so several times I asked to repeat and it became frustrating. Besides, the music was awful prior to it so it wasn’t a good set up from the beginning.
Cynthia Burlingame
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Lying thieves
They say they sold my loan to someone else. they gave me no notice and now I am being billed by two different companies. Now servbank won't answer the phone. They are obviously crooked. How can I get my mortgage payment back? How can I prevent the loan from being sold to another lazy, dishonest company like servbank?
Will Operator
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Well this is the worst company ever
Well this is the worst company ever. There app won't show my info so I can make a payment along with there online will not show my info. Now I can't make my payment and will get charged a late fee because there stuff is not working. I tried to pay before the holiday but there system won't allow it. Looks like there trying to charge people late fees. Glad I will be done with this shit company soon.
Josh Wilde
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They don't care about the customer
Been a customer since the start of my loan, when the company was called The Money Source 2020. They lied saying they didn't have a PMI on my account even though a receive in the mail saying they had a PMI on my account. Plus in 2024 the postal service in the state i live in, were having problems after they changed some things, for almost two years. So my payment for one month was lost, even with me dropping it off directly at the post office. They reported they payment missed even with it being the following month. They posted as a double payment that month even though the payment was over the phone and discussed how the payment was meant to be. I never missed a payment when this happened and still haven't. Just recently I requested to talk to a supervisor, was told that it'll be within 24 to 48 hrs before hearing back from. So I said I want an email saying that the call back is setup and was told no they can't do that. It has been two weeks since that particular phone call and I still haven't heard anything from them.Received an email from the company pertaining to this review. The issue that is with Servbank and they are the only ones that can resolve. Has just been ignored. I was told since the loan has been transferred to another company it is not their problem anymore. Even the the issue is when they were the ones that had the loan and has nothing to do with the new loan company.If that does show proof of what they think of their customers!!
Ryan
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Get rid of the automated stuff
The automated stuff at the beginning is so stupid. I just need to talk to someone. When I finally get to talk to somebody they have such a strong accent I can barely understand them.
Russell Cook
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ServBank sold my mortgage to Valon in…
ServBank sold my mortgage to Valon in 2025. Now need form 1098 for taxes. ServBank said I must get it from Valon and Valon says they can only provide the 4 months they held loan. Both say the other is responsible for the first 8 months.
george lapka
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I DO NOT have a mortgage account with…
I DO NOT have a mortgage account with this company. Somehow when I mailed my January payment, the check ended up at this establishment. Instead of returning the check, they cashed It!!! And put my mortgage payment in some unknown account! I’ve had to file a police report and dispute the payment with my bank for fraud! Never heard of this bank and they clearly aren’t honest people!!
Meloni Smith
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Excellent Customer Service Experience
Knowledgeable customer service personnel who were interested in my concerns and thoughts. They listened well and made solid recommendations.
Thumper
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Very good with phone calls and…
Very good with phone calls and prioritizing any discrepancies
Francisco Martinez
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A very patient customer service rep led…
A very patient customer service rep led me through the procedure to access the information I needed. He was thorough and courteous in his approach. Much appreciated.
Martin Kincaid
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Outstanding Customer Service
Customer Service was professional, helpful and knowledgeable. They are concerned about their customers and it shows in the compassion and assistance they provide.
Tonya Collins
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Great customer service
Great customer service! The representative answered all of my questions in a professional manner
Francisco
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Excellent service
Excellent service. My agent was knowledgeable and through with her communication.
JTG
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MARIA IS THE BEST—THANK YOU
My loan coordinator Maria is just stupendous and fabulous. Helping me more that you can imagine with loan plans and follow-up and one on one assistance just absolutely kind knowledgeable and fabulously friendly while being absolutely UTMOST professional and just outright kind helpful and a pleasure to deal with. I am so lucky Maria was assigned to me. I would love to have her to the house for family Sunday dinner. Maria deserves a raise and make sure you never let her go…PLEASE Thank you for EVERYTHING Maria HAPPY NEW YEAR GOD BLESS YOU and cheersThank you thank you thank youBILL
william guinan
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According to TrustPlane, Servbank has a 4.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/servbank-com