Shady customer service
The candies taste pretty good, but I wouldn't order again. I placed a one-time order and specifically did not click on "subscription" when I ordered. They signed me up for a subscription anyway and charged me a month later for another order. There was no option on their site to delete the subscription status they pushed on me without my consent. That is shady.It took multiple emails for me to get off their subscription list and get a refund before they sent any more orders out to me. But the hassle wasn't worth it. I won't be ordering from them again.
Sarah Angela
Good candy - Extremely poor website and customer service
The candy is good but the website is HORRIBLE. I signed up for a subscription for a discount. They list all over the checkout process that you can cancel or pause at any time through the account portal. When I went to cancel I could not find the button to do. I looked very closely across multiple browsers (and it's a tiny website) but I could not find it. I emailed customer support to have them cancel my subscription and they wasted my time by sending me another email asking if I was "sure". I emailed back I was sure but they never replied and uh oh my subscription payment was processed and shipped. Amazing.I did eventually find the button a few days later. (I went looking again because support STILL has not replied to my email confirming to cancel) Maybe it was temporarily bugged? Maybe I just missed it? Either way I feel I was tricked. It should have been a lot more obvious, and they should have cancelled my subscription the first time I emailed asking them to.The checkout process is just absolutely chock full of dark patterns. They make you click through like 10 upsells before finally letting you check out. It's just a very sketchy and absurd website. The candy is honestly good though - just never buy from their website directly.
BrandonAdamson-Rakidzich
DO NOT ORDER - SCAM
Just to echo previous reviews, DO NOT ORDER from this company. They buried a subscription in my order which didn't show on my receipt or email. The delivery then turned up over a week late.Even though I logged into the portal (which by the way they make as difficult as possible with buttons not showing up on the mobile version), cancelled the subscription and got a "Subscription successfully cancelled" message 3 days ago, they have still charged me. Of course their customer service is non-existent and does not respond either by email or chat.In short, if you order anything from them, they will sneak in a subscription, make it extremely difficult to cancel with their glitchy, hard to navigate "portal", and even if you do manage to cancel they will continue to charge you. These unauthorized charges constitute a scam and it seems the only way is to report the charges as fraudulent to your bank.
Adam S
Pay forever!!!
Do NOT order f rom them. It took forever and when I decided not to order again, it did not cancel my subscription and customer service is non existent!! Stay away!!!!!
Wendy
Ignored cancellation
Didn’t care for most of the flavorsCustomer service is my complaint. I cancelled the subscription but they sent another shipment despite emails, texts and a phone call from me trying to stop the shipment. Their voicemail even advised not to call again, they got the message. I never received a return phone call. I initiated a complaint through PayPal and Shameless has not responded to date. I finally got an email response from Jess who advised that fees would be charged for the return of the product. I have copies of my cancellation. I am still attempting to make them understand that this situation is entirely their fault and I should receive a full refund with no return shipping or restocking fees
Paula Cross
Yummy Product Terrible Customer Service
The products are fabulous. The customer service is terrible. I guess I signed up for a subscription, which isn't what I mean to do when I ordered 20 bags!! When they sent me a notice saying my next shipment was coming, I tried to pause my subscription. They said I could do it on the portal. I could NOT figure out how to do it so I contacted customer service two times for them to help me. NO response until the next week and AFTER my next shipment was already sent.
Tami
They snuck in a subscription
They snuck in a subscription, the modern fine print. Not easy to cancel it, the website is glitchy and the customer service is non-responsive. I’m going to eat the first one since they tricked me fair and square but I’m betting this ends in a credit card dispute.
Joseph S.
Buyer beware
Pain in the butt to deal with this company! Worst customer service. Slowest shipping. Placed a large order. Didn't receive a shipping date. Tried to cancel. Wouldn't cancel. And now almost 2 weeks later and no order received to date!
Denise Eggers
I think the snacks are good but my…
I think the snacks are good but my problem is cancellation and shipping. I have tried to cancel and unsubscribe but to no avail. Please help
William Pickett
Still waiting
Placed a fairly large order on February 6th and I'm still waiting for it on February 27th. Customer service told me it was just taking a while. When I asked about my order a second time, no response. The product tastes good, but shipping is an issue. Pay more at Amazon and Target if you want it quickly or at all.
Maria
Absolutely complete and utter rip off…
Absolutely complete and utter rip off company. I bought a 1 time order and they signed me up for a reoccurring subscription service, this is totally illegal. Not only that it's impossible to cancel the subscription online. I will be contacting my attorney next.
David Crawford
Unsafe product, worse customer service
Edit in response to their reply: There is no way the effects of the gummies within the hour was a "temporary stomach discomfort". I was already taking fiber, and substituted with these gummies since they already had so much fiber. The 30% was in reference to the fact they will charge a $9.95 "refund processing fee" no matter what. My original order was $29.90, they only refunded me $19.95 because of this mysterious fee. $19.95/$29.90 is only a 66.7% discount so they kept 33.3% of my original payment.Original Review: Their gummies gave me the runs and were absolutely not safe to eat.This company (Shameless Snacks) will also charge you a return processing fee that was 30% of my order cost even if they just give you a refund and don't actually want the products back. Terrible and dishonest business practices.
Dylan
They have sent me three deliveries in…
They have sent me three deliveries in one month and there is no way on their website to adjust my subscription! None of their links work, their chat doesn't reply, and they don't respond to emails. You call and have to leave a message that they don't respond to. The product is great, but the company sucks! I'll skip on the product if the customer service isn't there. I've already told friends who were interested not to bother and will continue to do so.
Nathan King
This company Shameless Snacks is shady at best
This company is shady at best. I placed an order on February 14th. I recently received it, but it was only about half of what I had ordered. I tried sending emails with no response. The phone number just comes back as busy. I advise people to STAY AWAY from this site. Now I need to keep an eye out for my credit card to make sure they do not keep charging me every month.
Bob DiBacco
Terrible company model with NO customer…
Terrible company model with NO customer service. Once they have your credit card they keep sending their product and you're unable to stop it from coming. The candy is OK although not fantastic. DONT DO IT. IF YOU DO YOU'LL BE STUCK GETTING SOMETHING YOU DON'T WANT. I sent four emails and two chats with NO RESPONSE. Come on guys wake up. This is no way to sell.
Michael A Buschmann
It's a SCAM..don't…
It's a SCAM..don't order..SCAM,SCAM,SCAM....
Marquee Smith
Not worth it!
They signed me up for a subscription I never asked for. I tried to get them to retract the charge but they don’t seem to have a way to message them so I had to dispute the charge with chase and change my card number. I got my money back (love Chase), but this never should have happened. That being said only some of the snacks are actually really good the rest of them taste very artificially sweetened. The other problem is the fact that they tend to give you a stomach ache when you’re eating them. So overall I would say it’s a company you should stay far away from either for your gut health or for the health of your wallet, and probably your sanity.
Adam Swann-Sternberg
High fiber gummies and low sugar? Yes please!
The amazing of fiber you can get in ONE bag of these gummies is insane. Lots of delicious and addictive flavors and only 3 grams of sugar! Can’t start my day without them. Love Shameless gummies! Highly recommended!
Connor Smart
They’re a scam
They’re a scam. Not only did I never received my products, which had a “tracking number” that has not been updated, no shipping info, no expected delivery date, and they signed me up for subscription without my consent. They’re gaslighting people that they picked the subscribe option, but I clearly remember that I chose 1 time only. Still after looking at these reviews, I went to check on my order, and it shows that I’m on subscription and I will be charged again in a week even though I never even received my order. They make a “glitch” on their page so when you find the “cancel subscription” option, it doesn’t have any submit button after they asked you for a reason. I checked both mobile and desktop, the cancel option or subscription details are not even on the desktop version. They don’t respond to emails, they delete comments on social. It’s literally a scam that is impossible to cancel. I will report to my credit card company but trust me don’t do it if you don’t want to go through all this.
Fifi
Terrible Customer Service
I received 1 part of an initial shipment (5 bags) but have been waiting for the majority of the shipment for 3 weeks. Have sent numerous emails, with no response. Just received notice that I had “subscribed” to another order and it was being shipped. Tried cancelling that with an email - again no response. Received another notice that another “subscription” was being shipped. Tried cancelling that with no response. Since they are non responsive to Emails, I am contacting my credit card company.
Anne Pietrzak Price
