Do you agree with Universal Orlando Resort's TrustScore? Voice your opinion today and hear what 7 customers have already said.
Universal Orlando Resort is an online company. Based on 7 reviews on TrustPlane, it has an average rating of 2.6 out of 5 stars. Last reviewed September 18, 2025.
Staying at surfside at the moment. And you can hear people above and to the side of you flushing their toilets. Also the floor is laminated so all you can hear are people walking up and down their room, also banging and dropping stuff randomly. I would never recommend this hotel.
Such a disappointing day at epic universe, purchased pass holder day so was aware it was a rehersal day, there 4 main rides not operating on the day with limited access to the ministry of magic, this then caused massive queues to the remaining attractions.The park looks fantastic but I don’t think universal should be charging all this money to have half the rides not operating
Staff were not customer focussed, many were glum to say the least. We had early entry to the Parks and tried to use it for Hagrid's motorbike ride twice. The first time we gave up because there was over 170 minutes wait. The second time the ride was broken the whole day. Then we tried to get the Hogwarts express from island of adventure over to Universal and it wasn’t working. A member of staff advised us it would be quicker to walk which we did only to find we had to join the end of the queue for park entry!! I asked an explained what had happened and was told there was no solution. There was a VIP lane that we may have used. We didn’t go through any security to enter the park and by 11am we got our first ride. I suggest a walkway from park to park to avoid this happening to other guests. We loved Volcano Island hence two stars and not one. Disney was a much better experience all round. Good luck with opening in the UK but do get the customer focus better.
My family of 4 purchased a 2 day, 2 park (+2 additional days) ticket in December. We planned it out so that we would be visiting the park for 2 days and had 3 nights booked at on site hotels. The dates were for March and our children (who have never been before) were so excited. As we got closer to the date we were planning to leave, I decided to do some research online and discovered that one of the two days that we were planning on being in the park was now a blackout date (not a blackout date when we purchased our 2 park, 2 day tickets). So, we (being naive) called guest services to make sure we were mistaken about what we read about not being able to enter Universal Studios FL on one of the days we paid to enter it (surely, Universal doesn't treat patrons this way). Then, the kind representative told us that our fears were justified, we did pay for 2 park, 2 day tickets but could only see 1 park on one of those days (did I mention we paid for 2 parks for 2 days?). Unfortunately, as a mere seasonal pass holder ($400+/year) we were not going to be able to use our 2 day park ticket on one of the days we paid to use a 2 day park ticket...but no worries he assured us...we could visit all the parks on any other day of our (2 days) visit or we could upgrade to a Preferred pass holder (for only $218.33). We already spent $3000 on this package. Oh yeah, or the Power Pass and we could access both parks after 5 pm (? ? My kids are 10 and 8...they are not going to last much past 5 pm, dude.) I explained to him that this was an unfortunate situation because we paid for 2 parks with the understanding that we would have access to 2 parks and were now being told that we were not going to get what we paid for. (He said, "oh" when I explained that we only had 2 days at Universal). That's when he quickly directed me to another representative (DeeDee), who saved the day. DeeDee spent over 45 minutes on the phone with us (very kindly) fixing the dream vacation that Universal and its egregiously corrupt blackout date policy had attempted to ruin. She helped us shift our dates because we decided that the last thing we wanted to do was spent MORE money on a trip so that we could use the tickets that we already paid for 3 months earlier. We ended up shifting our dates a day (which meant we also had to shift work schedules, dog boarding and a car rental reservation). Shifting our dates to a Saturday to Tuesday saved us $40 at the park but cost an extra $60 for our car rental. Still, we spent $20 more and not $218.33 which was the solution suggested by the first representative.Moral of the story: Universal doesn't care about its patrons. It doesn't care that you spent months planning your family's trip of a life time only to find out 2 weeks before you leave that one of those 2 days will not allow you (with your $3000 4 day, 3 night vacation package) to enter a park you already paid to enter because of a "Mardi Gras Concert" that day. Universal cares about the bottom line and the drinks purchased by the patrons attending the concert more than your children. Another moral would be, check ahead because Universal will screw up your vacation if you are not careful and do not talk to a friendly guest services employee like DeeDee who helped us save money and switch our visiting dates.DeeDee is a hero. Universal and its blackout dates are zeros. (Universal gets 0 stars. The star is for our hero DeeDee)
Loved my stay in the dockside hotel staff were amazing. The parks are very relaxed and you can get around hassle free. Halloween horror nights were amazing I’ve been a few times before universal gets better
My brand new 300 pound wheelchair broke in the park yesterday. I was forced to drag it out of the park from Harry Potter world. Literally, forced to slide on the ground on my butt, and pull my wheelchair, physically out of the park. Then, I used my Original ECV scooter to try to take my 7 yr. back to the park for her birthday to be told to park it in the stroller parking and the girl stood across the walking path with the wheel chair and watched my crawl to her. Just so I could take my baby on a ride. Then, I fell trying to get in the ride. Then I went to first aid for bandaids and ice from the fall, in the guest services office. I spent another spell trying to get the, NOT ADA COMPLIANT first aid door open for a very long time. With no help from guest services PEEPS. Needless to say, my first time in the park, will be my last. Broken veteran with two very disappointed children. 1 star because people with significant physical disabilities, UNIVERSAL STUDIOS ORLANDO IS NOT SAFE!!! Beware!!!
Best experience! We enjoyed ever moment!
According to TrustPlane, Universal Orlando Resort has a 2.6/5 rating based on 7 verified reviews as of April 2026. Source: trustplane.app/company/shop-universalorlando-com
