Lack of customer service and quality
I have ordered several prints from Smallwood in the past so I was alarmed by the lack of customer service concern I received when ordering this time. I ordered a 16x16 print for which came and is actually larger than 17x17. I reached out to customer service and was told it goes by the photo and can vary although their website says 16x16. Also, the photo was 15x15 that they printed and made the frame larger than 17x17 when a 16x16 was ordered. This item is falsely advertised and does not match my previous 16x16 print. Also I went through my house and measured my other frames which are not consistently the size as advertised either. Customer service basically wrote me off and offered me a credit if I send it back but I am not going to order again because it would be the wrong product again. Very disappointed in quality and customer service. Definitely will not be back.
Rebecca D
Love the quality of Smallwoods prints
Love the quality of Smallwoods prints. High quality, great customer service, fast shipping and we have always been pleased with our purchases.
Christy Odum Solomon
I initially would have given this…
I initially would have given this product a 5, however over time the frames have changed when hanging on our wall. The frames have warped sticking almost a good inch out from the wall. When contacted to discuss options they offer no warranty except shortly after receiving the product. This is happening to our other frames as well. The amount of money spent and to have this happen to all of the frames is very disheartening. I would order more, but this is a definite turnaway from this product.
Tara Toupal
The canvases are beautiful!
This is my 4th but certainly not my final order from Smallwood. I have had photos from beach vacations, Yellowstone and now the grandchildren converted to canvas. The quality is amazing. I can’t wait to hang these tomorrow!
Kathy M
This company is fantastic
This company is fantastic! I’ve been a loyal customer for five years now. When my home burned down, they were able to print the same picture and bring it back to life. I’m so grateful for their help!
Chastity Campbell
Bringing our loss back to life 🙏🏽🥺
I just wanted to take a moment to truly thank you for the beautiful framed prints I ordered. After the devastating loss of my soul dog, I was searching for a way to keep his presence alive in our home — especially in his favorite room, where he loved sitting on the couch and looking out the window.The way these pictures are displayed overlooking that very window is nothing short of magical. It honestly feels like he’s jumping out of the frames and back into his spot, watching the world go by like he always did. You’ve given me something so incredibly special — a sense of comfort and connection that I know I needed so much. We lost him just under a month ago and we have been completely lost without him. Thank you for helping bring a piece of my golden baby back to life in our home. Your work means more to me than words can fully express. I hope to order more from your company in the future to capture more memories of our sweet Nike Don❤️
Courtney
Beyond exceptional customer service
Beyond exceptional customer service! The team at Smallwood went above and beyond to help me modify my image and ensure it would print as clearly as possible. They were patient, responsive, and truly cared about the final result. The quality exceeded my expectations, and the whole experience was seamless from start to finish. Highly recommend!
Sarah Sciandra
Buyer beware!
I am very disappointed in my recent order received from Smallwoods. I ordered two 24 x 36 framed pictures. Both pictures that were delivered were greatly underexposed, pixelated, and the color balance was very magenta and orange… completely different than the uploaded images that I submitted to have printed. I’m a longtime customer with this company and have always been happy with my prints, so I reached out to them about the issue explaining that this must have been a printing error with this order since these were so discolored. The customer service representatives offered no solution and basically told me “too bad.” These products are very expensive and for their quality to not even be consistent is ridiculous. Both of my pieces were from two separate locations and had different subjects, so it wasn’t an issue with the original images themselves. Both images were properly exposed and the color balance was correct on the uploaded images, so Smallwoods’ printing process is at fault since both of the pieces had the same issue. After reviewing a lot of other customer reviews from the timeframe that I ordered, apparently this is a huge problem for a lot of people so BUYER BEWARE! This was an error on their part and they’re refusing to make it right for me as a customer. As a professional photographer, I will no longer be recommending Smallwoods products to my clients and will be encouraging them to go with other companies that will guarantee customer satisfaction and will deliver quality images.
Allie
Very unprofessional customer service
Very unprofessional customer service. Gave no response to how they could fix the issue. Spent over $300 on pictures that you can’t use because they are awful.
Dedra Stevenson
These frames are super expensive
These frames are super expensive. When we got them one was warped and now after three months 3 are warped. They don’t lay flat on the wall. The company said this is normal…. Save your money.
Ciji Stamper
Smallwood always provides quality and makes sure the customer is satisfied with their order
Smallwood always provides quality framing and canvases. We have been ordering from them for a couple years now and they never disappoint. If the picture quality is not what you expected, their customer service is very cooperative and accommodating to be sure you are satisfied with your orders. Shipping came on time without damage to the pictures as well. Highly recommend this company!
Becky
High quality products
I received my first order from Smallwoods and they knocked it out of the park. Quick turnaround time, excellent customer service and high quality products that they stand behind!
Stephanie C
My order was processed quickly and…
My order was processed quickly and correctly. When I received the order, one corner was messed up on the frame. My issue was cleared up efficiently and beyond what I expected.
Deidre Hayes
Poor Quality and Even Worse Customer Service
I chose Smallwoods because they’re a Texas company. I expected a quality product, and when that didn’t happen, I expected the company to stand behind it.One of the canvas prints cuts off the top of my head, and the other cuts off part of my fiancée’s shoulder and hair. That was obvious the second we unboxed them. No nitpicking, no close inspection — just plainly obvious.The original photo didn’t have these issues, and another company produced the same size print from the same image without cutting off anyone’s head or shoulders. Even a basic print from CVS handled the same photo better. That tells you this wasn’t unavoidable — it was a production decision.When I contacted Smallwoods, they refused a refund or replacement and offered only a return for 50% store credit if I paid return shipping. In other words, pay again to fix their mistake.For a Texas company, this was especially disappointing. In Texas, we expect a company to either do the job right or fix it when they don’t. Smallwoods did neither.I won’t spend another penny with them, and I wouldn’t recommend them to anyone who cares about quality or accountability.
Paul Edwards
Best customer service!
Smallwoods customer service is top tier! They are so helpful and friendly. They have always went above and beyond for me!!
Amber Kavlick
Poor customer service
I used to buy these prints quite frequently. Recently I started running into issues with the prints I received. And the customer service is poor. My print quality/color were clearly different and not as expected and I was told this still meets “their standards”. They rarely ever reprint or issue a refund if you aren’t satisfied with the prints. I’m very disappointed in this small business. Will mostly likely order from a different company next time for this reason.
Olivia Capel
Absolutely love our framed canvas
Absolutely love our framed canvas. Had a slight blip in the order and they were so quick and easy to resolve the problem! I totally recommend them if you want a nice project
danielle c
Loving Smallwoods
We have smallwoods products all over our house. We love them! The design team was even able to help meResize an image to make it fit in the product size I needed to balance out the space. They are quick, friendly and professional. Now I can’t wait for them to arrive. 😍
Angela Palen
Great products and customer support
Smallwoods has great quality products. Their customer service is even more awesome, and they helped resolve the small issue that we had with one of our three products. This resolution was handled promptly, professionally, and with me as the customer as their first priority!
Kayla
This is our 4th time ordering our…
This is our 4th time ordering our yearly family photos on large Smallwood prints, and it’s my favorite time of year! They make the design process so easy, and production+shipping is insanely fast. This time, I accidentally had the wrong address listed, and emailed customer service to correct the problem before they were sent out. I got a reply back almost instantly rectifying the issue from their support agent Anthony, and the photos were shipped to the correct address-all within 24 hours! Our Smallwood prints all around our home are always a focal decor point that people ALWAYS comment on, and I can’t wait until we get our hands on our new set! They have our business for life!
Victoria Haworth
