Shaquon Peterson was very professional…
Shaquon Peterson was very professional and helped with any qustions that I had. She went over and beyond to make this as easy as possible
Susan
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Smart Loan Aid
5.045 reviews
Last reviewed: Feb 28, 2026Do you agree with Smart Loan Aid's TrustScore? Voice your opinion today and hear what 45 customers have already said.
smartloanaid.comMember since Mar 2026
Smart Loan Aid is an online company. Based on 45 reviews on TrustPlane, it has an average rating of 5.0 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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45 reviews
I had the pleasure of speaking with…
I had the pleasure of speaking with Shelley & she has been a big help & I appreciate her for reaching out to me.
Lamonica
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Shaq
Shaquon made the entire process easy and understandable and I thank her for the help and being to continually provide help through the process.
Orlando Y
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Thank you so much for letting us rest…
Thank you so much for letting us rest at ease knowing we have a better repayment program. Thank you Shelley for answering and helping us with the process.
christy Mitchell
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A great company to handle your Student Loans
The experience we had with Smart Loan Aid is one of a kind. Our representative Dorian Brown is the best customer service representative. Everything is done one on one and not talking to the computer.
Bryce Dial
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I was helped by Shaquan Peterson
I was helped by Shaquan Peterson. She made the experience comfortable and explained thoroughly. Also been helpful here and there when I had questions.
QUENTIN BROWN
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Dorian was so Great today
Dorian was so Great today ! He explained this information to the tea . He listened to my situation as well. Dorian help me get the best plan for me!
Gabriyelle Dixon
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Dorian is amazing!!
Dorian is amazing and professional. He made this whole experience so much easier. I need a Dorian in my life for everything!!
Melissa Barrus
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David was GREAT
David was GREAT! He was very thorough, very nice, and very patient with me and my complicated situation. I really appreciated everything he helped with.
Tia & Jesse Gilchrist
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Dorian Brown with Smart Loan Aid is a…
Dorian Brown with Smart Loan Aid is a credit to his profession! He was a delight to work with, so knowledgeable, caring to the situation and provided a great solution! Thank you Dorian for the service! Smart Loan Aid is lucky to have you!
Jacquelin Young
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Dorian is the best!
Hello, I’ve been working with Dorian and my goodness he has the best customer service. Dorian has such an up beat attitude and informs you of everything that is going on. I really enjoy working with him because he is very understanding and professional. Thank you Dorian for everything and showing compassion. We need more Dorian’s in the world!
Erika O'Bannon
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David was very kind and helpful
David was very kind and helpful, and he did not make me feel stupid for needing help paying my student loans. The process was easy and I'm waiting now to hopefully get approved for a much lower payment.
Juliet Fields
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Shaquon “Shaq” Peterson is the GOAT
Shaquon Peterson is the GOAT! She made this process a lot less stressful and overall a good experience. That made all the difference.
Lauren George
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Helpful, Informative, Patient
Dorian Brown was very helpful, informative, and patient. He assisted both my mother and I and gave us a solution to our situation.
Madison
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Shaq
Shaquon "Shaq" Peterson was the perfect person for this job she was amazing I was so over happy about my out come Thank you so much Shaq
MiMi Cakez
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My experience was great
My experience was great. The caller was patient and informative giving me my options for my situation.
Patrick
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The lady was helpful and transparent…
The lady was helpful and transparent about the process.
Anthony Hernandez
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Very great!
Very great!
Twalesha Montaque
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Very sweet lady helped me with every…
Very sweet lady helped me with every question
Chad Davis
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Shelly was awesome!
Shelly was awesome! Patient, prepared, and professional. She truly helped me out. Thank you Shelly!
Daryl Crosby
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Cite this page
According to TrustPlane, Smart Loan Aid has a 5.0/5 rating based on 45 verified reviews as of April 2026. Source: trustplane.app/company/smartloanaid-com