They contacted me about the order to…
They contacted me about the order to make sure that it was what I wanted. Very polite and helpful over the phone.
Brian Summers
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Sparetoolparts
3.650 reviews
Last reviewed: Mar 11, 2026Do you agree with Sparetoolparts's TrustScore? Voice your opinion today and hear what 662 customers have already said.
sparetoolparts.co.ukMember since Mar 2026
Sparetoolparts is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed March 11, 2026.
Customer Reviews
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50 reviews
I placed an order back in April 2025…
I placed an order back in April 2025 for my Ryobi sander.I was initially told the parts were not in stock but had been ordered. After several more emails chasing the delivery i was then told one of the items had arrived but still waiting on the other. Here we are nearly 1 year later and no parts delivered and not able to contact the website as I am being advised it is a scam website by my computer security. I have since asked for a refund but to be honest i don't hold out much hope.
Dave Sharp
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Power tool parts
I called not knowing exactly what parts I needed for my power tools, James quickly identified what I needed and helped me order over the phone rather than having to go back online and through a website, it's good to be able to speak with someone and get what you need.Really helpful nothing a problem.Many thanks James
James
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Very helpful and knowledgeable
Very helpful and knowledgeable. Perfect service
Malcom Wreford
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Very helpful and order quickly…
Very helpful and order quickly processed over the telephone
Val
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TERRIBLE
I placed my order on 02/02, and for 14 days there was no update at all. I contacted customer service and was sent a delivery status showing “in transit,” and was told to wait longer.As there had been no progress, I requested to cancel my order because I had already purchased the item from a different supplier. I received no response to my cancellation request.Despite this, I received the unwanted item on 25/02. The receipt inside showed it was only dispatched on 21/02, which suggests my cancellation request was ignored.Very disappointing experience. I would not recommend dealing with this company.
Mesnuy Dmitry
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Very good web site showing all parts…
Very good web site showing all parts and very knowledgeable and efficient staff. Very impressed!
H GAYFER
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Very good and explained
Very good and explained
Consumer
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I am still waiting for delivery of my…
I am still waiting for delivery of my order, credit card has been charged but goods have not been despatched. i keep receiving emails saying that they are waiting for stock to arrive. At no point on their web pages or even at point of order did it say the item orderd was not in stock and would be on a long lead time. i keep getting emails saying they are still waiting for the goods from their supplier. i do not beleive they should be taking my money until they have the goods and are able to despatch them on the basis that i was not informed the items were not in stock. On the contrary i beleived the items would be despatched within 1 - 2 days. but we are now nearly 3 weeks down the line and still nothing!! I am not remotely happy with this situation
Buzzwack
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Great Customer Service
I spoke to James twice over the phone on separate occasions about parts I was trying to buy to repair my hedge trimmer and both times he was very helpful,answered all my queries and I was able to order the parts with him over the phone,he informed me before I ordered that they were currently on order,gave me timeframes when they should be in stock and out to me for delivery,I appreciated his honesty and being upfront about the stock and now await my parts arriving to hopefully fix my hedge trimmer. I will happily use Spare Tools Parts again based on my experience so far and thanks again James.
Chris Wells
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I placed an order at the beginning of December
I placed an order at the beginning of December and was told it would be delivered within a few days. That did not happen.I contacted the company multiple times and was repeatedly told the delivery would take up to two weeks as the item was coming from Japan. I was given the same explanation again just before Christmas.After Christmas, in January, I was told the company did not know what was happening with my order and that someone would get back to me as soon as possible. No one did. I was later asked to send an email as the person who could check was unavailable, but I never received a response.My recent phone calls have been extremely frustrating. Calls have been disconnected, I have been put on hold repeatedly, and on several occasions I was told there were “interruptions” even though I could clearly hear the representative and background voices. I have also experienced multiple calls being ended.Overall, the lack of communication, inconsistent information, and poor customer service have been very disappointing. I am still waiting for a clear update on my order or a resolution.I HAVE MANAGED TO GET THROUGH AND REQUESTED A REFUND - I WILL UPDATE HOW THIS HAS RESOLVED
Bartosz Olechowicz
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Friendly
FriendlyEfficient
Kenneth Lockhart
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Very helpful helping me find correct…
Very helpful helping me find correct part needed
ben storr
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Very easy transaction
Very easy transaction, very knowledgeable, literally sorted in 5 minutes
Roger Garner
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8 weeks later and the product was of no use…
I ordered a new guard for an electric grass strimmer. It took 8 weeks to arrive even though I wasnt told when ordering that they didnt have it in stock. When it eventually arrived it didnt fit it was out of shape. I asked for my money back. They suggested I melt the plastic and force it into shape myself. I have never heard of anything so rediculous in all my life. I am still waiting for my money back, I wouldnt order anything from them if I was you.
Steven Carpenter
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5 STAR
Amazing service, very knowledgeable. Thank you again for helping!
Michael Gillies
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Excellent customer service
Very helpful representative (James) he gave straightforward and honest advice on parts I required for a repair to an old Dremmel I own. He also gave options on new machines immediately sending details of two machines as options to buy. I opted for spare parts on my old machine at this time, but he has secured a purchase for the company when mine finally fails.
Ian William Mouland
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Be careful what you order
ordered the below and only got 1 screw even though their website says 10PK (to which they have taken off but have copied text before they did) Why would i pay nearly £10 for 1 screw with delivery!! I was told the 10PK doesnt mean 10 pack?!?PLEASE CHECK WHAT YOU ORDER FROM THEM!!!Makita 911113-1 Pan HeadScrew M10₩£5.75Excl. VAT: £3.99Incl. VAT: £4.79SKU#: DUH523-911113-1-30Qty1Add to BasketMakita DUH523 *PAN HEAD SCREW M4X10 10PK 911113-1Spare Part. Fix Your Makita Hedgetrimmer Today, All Sparesare Ready For Quick Cheap Dellvery Our Spares are GenulneMakita Parts and Come with a Full Makita Guarantec.Not the Part you were looking For?VIEW THE FULL PARTS LISTING
Customer
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Very friendly and very helpful would…
Very friendly and very helpful would definitely recommend them
Mr Nigel Roberts
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Excellent Service
James was extremely helpful,promptand professional in my dealings with him, Many thanks.
Ray Harper
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According to TrustPlane, Sparetoolparts has a 3.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/sparetoolparts-co-uk