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Sportsman's Outdoor Superstore is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed February 28, 2026.
This is a repeat order of 1000 rounds of Win ammo. I was charged $19.99 for select shipping (2-3 business days) and they have NOT shipped after 6 days--they are closed on Sat. There is NO communication from them about the order. I should have learned from the first order of their poor customer service. Do not order anything from Sportsman's Outdoor Superstore! They are the very worst gun/ammo site on the entire innernet!
To anyone thinking of ordering from sportsman outdoor superstore do not waste your time or money I purchased a rifle from them and it’s been an absolute nightmare I was suppose to receive a Henry lever action 45-70 and instead they send me a Henry single shot 45-70 . I attempted multiple times to contact them to resolve the issue but there customer service is an absolute joke the Henry lever action was posted at a very low price I called to confirm it was legit and was reassured multiple times it was so I placed the order they had the wrong gun marked down and instead of saying they made a mistake they send a complete different firearm then what I ordered .they offered a refund but said it would take 30 days from the day they received the firearm back to process it. The customer service rep I talked to refused a supervisor and eventually hung up the phone I don’t understand how a place like this stays in business the way conduct there self. I’m currently filing a claim with better business bureau and speaking with an attorney to see what my options are but do yourself a favor and just order from buds guns or a legitimate company that’s cares about there customers
The product was delivered on time and in good condition. I love the look of this 1851 Navy black powder pistol. However I have had some issues. The nipple wrench is junk. I purchased another on fro traditions and it was junk as well. The tiip of the wrenches broke off when trying to remove the nipples for cleaning. So I have now ordered on from a different manufacturer in the hope I can get the nipples removed
Has what I wanted,that ALL,thee local gunshots didn’t have got it in less than 5 days, excellent service.HIGHLY recommend
Customer service resolved my return quickly
You all do good business and you take care of everything. Thank you so much.
Great price, easy purchse/chectout, and fast delivery. Very happy
Ordered two revolvers. Decided I only wanted one of them. Customer representative was very pleasant and helped cancel the first revolver before they shipped and I received the second in only two days. Gun looked great.
Great selection of firearms. Great prices. Website is easy to navigate. Good communication with fast response. Fast shipping. Very happy with my experience.
Great service, Fast shipping and awesome deals.
This is a great store with fair and competitive prices for the products I am searching for. Highly recommend them!
Ease of transaction, good communication, great price.
You are good about keeping me informed of the process. Your pricing is good and it's a pleasure to deal with Sportsman's Outdoor Superstore.
They sell items they don’t have in inventory and then tell you a month after you’ve placed your order. Still trying to get my money back. Worst seller I have ever done business with.
It is a reliable and legal site for buying outdoor gear and firearm retailer.. they have good prices and also good quality products .. shipping is good also and customer service is good but often there is some delays but it is ok it happened in any site so overall its a good site for buying and its good also to check terms and conditions befor purchasing..
Super slow shipping. Website says 5-7 days for shipping, but what they don't tell you is that it's 5-7 business days for them to put a few items in a box, THEN they ship it, so you have another few days or a week to wait. All in all, i'm estimating 2 weeks from.placing order to receiving. Plus side is that the prices are pretty good. Next time I'll pay a little more and buy from someone with modern shipping facilities. Update-received notice on 1/12/26 around 8:30am that my items had shipped...however USPS shows that a label was created. I'm thinking, "Finally!" No further movement that day. On 1/13, around 8:30pm, I receive notice that USPS finally has my package. So it took the better part of two weeks for them to put 4 of the same item in a box and create a label, then 36 hours to make it from the label sticker-onner guy to the hands of USPS. I could have driven to OH from WY and back multiple times in 2 weeks, and these people can't ship out a box of gun cleaner. During that time i sent 3 emails with no response, and made one phone call which was pointless.
First time ordering from this company. Ordered "in stock, ready to ship" item. 7 days later has not shipped and after several attempts to message them, no response. Finally messaged me after I cancelled order. Would not do business with them.
I purchased 23 boxes of Rio 12 gauge buckshot rounds , the first time shooting Rio ammo every round jammed, I tried to return 21 boxes of sealed rounds for a refund but sportsman outdoors refused to refund or even swapping for another brand, I dont recommend buying large ammounts of ammo from this company since they dont stand behind the products they sell , do not buy Rio shotgun rounds or bulk ammo from sportsman outdoors at all. Be smart people.
I like the prices but just got my latest order, 15 days after ordering. Now I remember why I don't use them. Painful to wait, not receiving any updates and difficult to contact via the web
I ordered a gun on May 21,2025 for $490.22. The gun went on sale a couple of days later for $439.99. The company website states that they price match. I emailed customer service on May 26, 2025 with a copy of my receipt, the screenshot of my order details (the gun was not listed as a market place deal), and a screenshot of the listed sale price. I kindly asked for a price match, per their own policy. I never received an email back. Zero response. I emailed both email addresses that they have listed for orders and customer service. I then reached out via online chat. The customer service representative, via the online chat, spoke to their supervisor and now are claiming that the original order was a market place deal. I believe that this company does not stand by their own policy. I reached out within the 5 day time frame for a price match.
According to TrustPlane, Sportsman's Outdoor Superstore has a 4.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/sportsmansoutdoorsuperstore-com
