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Stax Payments is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed March 6, 2026.
The representative who sells you the system will undoubtedly be friendly, but once you are locked in they will consistently raise their fees with no prior notice. Don't think you will save overall fees with this company.
Thank you Ashley for your assistance!! I appreciate your help with updating our unit. You answered all my questions and got me all the information we needed quickly!!
My company had a VERY disappointing experience with Stax and Fiserv which has cost our company thousands of dollars.We had a spammer attack our business 1/2/26 and attempt to register for our program over 20,000 times. This resulted in our account being frozen with Stax, Authorize, and Fiserv so we could not provide any refunds, or process any transactions. We contacted Stax and tried to start the process of resolving this issue. It took stax days to respond and they did not offer any help. Our ticket was then escalated to Katherine. We set up a phone call with her on 1/13 for the next day (1/14). We did not receive a call and we followed up, she stated her meeting ran late and she would call shortly. I made another appointment for 2:15 and we did not receive a call. We requested to be connected with a supervisor which Katherine refused. Katherine told us to contact Fiserv as the block was coming from them, but Fiserv would not speak with us and would only speak with stax. We were unable to resolve the issue on our own. We then waited another week to get an answer from Stax/Fiserv. My management left a review on here and we were only contacted AFTER they read our review to try and convince us to remove the review. They FINALLY found the issue after this and after ONE MONTH of not being able to refund customers, we were able to access that feature again. We had to switch from Authorize to Stripe to be able to continue our business. During that month, we were notified of a chargeback due to not being able to refund anyone. We were charged $15 on stripe for the chargeback PLUS an international card fee. When I tried to speak to Authorize, Stax and Fiserv, they said there was nothing they could do and we would just have to accept the chargeback and pay the fees, even though it was not our fault that we could not provide the refund. In early February, $18,000 was taken from our bank account due to the processing fees associated with the fraud attempt. Fiserv and Stax will not respond to our emails to discuss these fees. These fees were due to Fraud and they will not provide a refund or discount even though it took them over ONE MONTH to resolve this issue. Do not trust this company with your business. They do not care about your business and will take months to find the issue they created.
Alyssa is pleasant, professional and helpful. She was patient with our questions and was knowledgeable about the task we were trying to complete.
I was fortunate enough to have Nick Kagy contact me very shortly after I inquired about credit card processing. He was personable and polite and quite knowledgeable regarding my situation and offered me several solutions to choose from. I selected the one I deemed appropriate for my business and look forward to working with Stax! Nick’s attentiveness to my needs was the number one reason I chose Stax. You have a valuable asset in that young man!
Ashley was lovely. She took initiative to confirm satisfaction both via phone and email to provide clear instructions and followup.
Ashley quickly addressed my question and moved forward with the solution. Very little effort and time required on my part for which I am very thankful!
Raphael help me modify the Stax softwAre to better fit my needs.
Mariely was great! Knew exactly how to assist. The call was quick and she was able to resolve the issue within minutes.
Easley solved the question
Jessica was very helpful and explained what happened very well. She was courteous and friendly!
Customer service was respectful, prompt and helpful. Resolved the issue with professionalism and patience, this type of service is always appreciated and wanted!
Josue was very helpful and kind. Made sure we got the problem resolved. And followed up with me afterwards. Thank you
My small business was the vicim of a cyber attack on our payment system and Stax shut down our payment processing despite explaining the full situation to them. It has now been almost a month of being unable to accept transactions or process refunds for our customers.Stax is very slow to respond (does not call when we book an appointment, even though we were told to book an appointment), keeps handing the issue to other customer service reps, and refuses to escalate it to anyone higher up to help.We will be canceling our account in full with Stax and have moved to a different payment processor. Do not work with them if you want to actually be able to handle transactions without any issues.
I have been calling the STaX customer service line frequently, as STaX is still fairly new to our clinic and my team and I are continuing to learn and navigate the program.During one of my recent calls, I had the pleasure of working with Mariely. She was incredibly kind, patient, and helpful. She took the time to thoroughly address all of my questions and concerns and guided me through the process step by step. Her support made a significant difference, and I am truly grateful for her assistance.Thank you for having such a knowledgeable and compassionate team member available to support your clients.
Raphael was very helpful and knowledgeable in obtaining upgraded credit card machines.
Terrible company and customer service. Totally waisted my time. Take your buisness somewhere else
Ashley helped me figure out how to set up reoccurring invoices.
Stax has been great, and we have really appreciated using your services over the past two years. However, recently when trying to get support or assistance, it has been difficult to get help. I would really like to continue using your service, but I may not have a choice but to consider switching to a different company if this issue persists.I just wish customer service would be more willing or able to assist when issues arise. Overall, we have never had a problem, but when I look for answers now, it seems there is no one available to take calls and emails are the only option. It’s unfortunate, because we really do not want to change companies . Stax is a critical part of running our business. Serenity Psychiatry and Wellness.
Cole Rakhshani is a pro. I would highly recommend Cole to family members as well other business owners. Answered all my questions, made great suggestions. Super confident about knowing STAX process and offerings.
According to TrustPlane, Stax Payments has a 4.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/staxpayments-com
