Terrible customer service and unjustified rate hikes
Ridgewood Storage Post is a textbook example of how to alienate and exploit long-term customers.After more than ten years of on-time payments, my monthly rate was suddenly increased by over $200 with absolutely no change in service. No explanation, no justification, and no warning that showed even the slightest respect for customer loyalty. Just a massive cash grab.When I tried to contact them to understand or dispute this outrageous increase, I was completely ignored. I reached out over four separate times and received zero responses. Not a call. Not an email. Nothing. Their customer service is either nonexistent or intentionally dismissive.Then, after a single failed card charge—which occurred one week after Christmas, when delays are common—they immediately tacked on late fees, despite my decade-long payment history. No grace period. No outreach. No professionalism.This company has made it very clear that loyalty means nothing to them. They will raise your rates aggressively, ignore your attempts to communicate, and penalize you without hesitation. If you value transparency, basic decency, or competent customer service, do not store your belongings here. There are far better options in Brooklyn that won’t treat you like an inconvenience once they have your money.If you want it borderline scathing, more emotional, or with stronger language about greed and incompetence, I can push it even further — just say the word.
Sara Ellison
Mice infestation no compensarion
On the surface everything seemed fine. Untill mice infestation and claim process. They wouldn't pay even the claim unless you sign away your rights , to have your belongings destroyed and have headache chasing them for claim, oh and they will be charging you rent and won't tell your unit is infested.
Dina Babb
Eric made my day we've been with the…
Eric made my day we've been with the company for 3 plus years and he made it convenient for us cause we want to thank him for everything he done 👍 he deserves a raise he the best customer service I love my location I am in there great customer service in store I am proud to have chosen that location I wanted to thank them when I go there there service is A plus Thank you for the great service I received from all of you.
Min Schneider
Love Storage Post Self Storage!
The manager Stan made my self-storage experience 5 stars. Storage Post East Village is clean with brand new units, climate controlled throughout the facility, and there is a huge indoor loading area with multiple bays so that you can drive inside and off load your stuff with out having to worry about rain, snow or freezing wind! Its also a great location for me in the East Village of Manhattan.
Stephen Gruver
Bad business, mice infestation
1 star is too generous for the scam.They have mice infestation since last year. All my staff was destroyed and they not even paying the insurance payment, they will be charging rent regardless of the fact that they failed to protect your I'm going to call health department on them because it is nonsense.
Elizabeth
Still Waiting for the Upgrades They Promised
This is the second rent increase I’ve received, and honestly, I’m struggling to see what’s improving. Every time it’s the same excuse about upgrades, but the facility tells a different story. No visible renovations, no added amenities, and still no garbage cans or dumpsters on site if you want to clear out your unit or dispose of anything.Even the customer service has declined. If you're going to keep raising rates, there should be clear improvements to match. Right now, it feels like loyal customers are being charged more for the same experience.
Ebony Ivory
Do not ever rent from Storage Post if…
Do not ever rent from Storage Post if you want good service and value your stuff. They only want your money and are quick to throw you under the bus with total disregard to your situation when you can't pay. They are also quick to auction off your stuff like myself who owed barely two months rent and show absolutely no understanding or compromise if you are undergoing a financial crises. They auctioned off my stuff despite me being a good loyal customer of seven years only giving me the same day notice by text and refusing to halt the auction when I pleaded for more time. I lost among other personal effects, my tax files, credit card files, job application files and other files with me and my family's personal information, family photo albums, household items etc and despite numerous pleas to have the files returned before the winner of the auction showed up, the Storage Post staff REFUSED.The Fordham Rd, Bronx, NY location which I rented was always dirty with garbage and dead mice when I made my regular visits and there was no heat working in the winter or AC in the summer making it unbearable to stay for long periods of time.I wrote the CEO a letter of complaint about my stuff being auctioned without proper notice and about his rude and nasty staff who refused to halt the auction, the letter was sent by certified mail and the ungrateful CEO ignored it and didn't have the common decency to reply.Storage Post only cares about getting customers payment. They treat customers like garbage and are quick to auction or throw out their stuff without giving them at least a one month extension to put their arrears back in order. They would not even ask the winner of my auction to return my personal files which Storage Post photographed in my auction listing or for them to contact me so I can have back or pay for a few mementos handed down from family generations which would mean the world to me.I can only hope the Attorney General's in the states that they do business in can investigate them thoroughly as well as the many customers they have wronged in the past would file a class action lawsuit against them soon.
Mark Taharally
STORAGE POST IN PELHAM MANOR have rented orage units…
I have rented 2 20 foot storage units at Storage Post in Pelham Manor for going on 2 years. I am only still there because I am in the process of buying a new home. A WORD OF WARNING TO THOSE CONSIDERING TO RENT THERE: DON'T!!!!1. When you pay for temperature controlled, that is what you expect to get. Not so at this location (and I expect all Storage Post locations). It is very hot in summer & VERY COLD in the winter. I went there last winter for 2 days in a row with a helper to organize so I could find things. It was so cold, we could see our breath in the air. We BOTH got sick with respiratory infections & mine went into pneumonia & I did not recover until spring. I went there today (12/13/24) to get some things out. The on-site manager was so cold, he had his coat on. There was no heat at all and it was in the '30's today.2. They have just raised rents again, to add insult to injury and current tenants are leaving.3. They only have on-site staff from 2pm - 6pm. The bathrooms are locked & the only ones are on the 1st floor. So if you must go to the bathroom, (AND IF IT IS BETWEEN 2PM & 6PM) THEN YOU MUST CLOSE UP YOUR STORAGE ROOM & GO DOWN TO FL 1 TO GET A KEY FROM THE MANAGER.4. In an effort to control costs, they keep the hallway lighting very low. It is spooky & depressing to go there, not to mention the fact that it is very difficult to see items in one's unit.5. As with all other storage places, they give you a sale price to get you to rent there and then raise the rent while counting on the fact that it is just too much trouble to move.I HAVE ITEMS IN OTHER STORAGE FACILITIES AND THIS PLACE IS BY FAR THE WORST, SECOND ONLY TO PUBLIC STORAGE IN PELHAM MANOR WHICH IS COLD DARK AND MICE INFESTED.As long as people keep renting from these places, they will keep on taking advantage of their tenants. Please boycott Storage Post in Pelham Manor and ANY STORAGE FACILITY THAT TREATS TENANTS LIKE THIS. I am putting a 1 star rating only because I am forced to in order to have my review accepted.
K. Boone
suffern ny
suffern ny, I have been a customer for over eight years, I was in a terrible car accident and sustained many injuries including surgery, they will not honor late fee waivers despite my condition. I want to pay what I owe but cannot with the additional ridiculous fees, this is how they treat a loyal customer. My children's memorabilia are in there.
Mari Ramos
Late fees are outrageous
Late fees are outrageous. Find a different place. Once you're late you can no longer pay online. Then 100 bucks is added to the bill. Wot work with you.
Andy
I can't recommend the company ...
I can't recommend the company, but Manager Audrey gets FIVE STARS from me!
cs
HORRIBLE CORPORATE OFFICE PEOPLE AND DISTRICT MANAGER
Their location service used to be good but not anymore. One serious concern I have is when they have drilled long screws to reinforce the bottom part of all the storage spaces, this long screw drilling has gone through one of my expensive pro-audio accessories boxes and I'm hoping that it has not damaged my accessories.Overall, storage post location management should be more careful when drilling long screws for a thin metal reinforcement. I also feel that they should lower my monthly payment (which they won't) for the next two years because of this and keep all my access the same, then I will say that it is even.UPDATED ON 04/30/2022: I would like to say that this Storage Post location(s) surely loves to increase tenant rates every 6 months or so and when you contact the New District Manager "Mohammed Sadqeen", he refuses to waive the sudden high increase of $15 which is ridiculous. If you have District Managers like this, then you will have many tenants leaving your storage one by one. This is a very good way to push your loyal tenants away.Beware of this Storage Post location(s)!!!We seriously and highly DO NOT recommend to anyone looking for storage place at this Storage Post or any other Storage Post location as long as these id**ts who work in this corporate are there. These corporate people at storage post are totally horrible and very controlling along with being very greedy for money!!! No Good Customer Service Ethics What-So-Ever!!!
Abe
4077 Park USED to be a wonderful facility…
There used to be a wonderful facility manager here named Leslie who would never let this happen. I came here today and there was a yellow lock on my unit. I always pay on time, so I came out and asked why there was a lock on it. This is Saturday, Sept 18, 2021 at 6:30pm. The man on this shift has a beard and immediately started speaking to me very disrespectfully. I was stunned, because I approached him calmly. Hey, mistakes happen, but I expect to be treated with the respect that I show others. The first 2 times he mumbled, "Alright..geeze..It's not that big a deal.." I stayed quiet. After his 3rd snotty outburst, I asked him why he was speaking to me that way. He said, because it's funny. I disagreed, and asked him if he would be speaking down to me if I were a male..because he was being EXTREMELY condescending. I asked him how he would feel in my place and told him I didn't find anything funny. He said, "Yes..it IS funny.." 1. You shouldn't locking the units of people who are paid up on time. 2. It wasn't even about the lock. It was about the fact that you have someone working for you who should not be dealing with people. Your facility is very nice, but this employee behaves shamefully.
Claire Falconer
Bring a Kayak
Storage Post Journal Square Jersey City sits on a flood plain as identified by FEMA maps. They have flooded in the past and did so again on 9/1/21 thanks to Ida. They do not disclose to tenants that this is possible, has happened in the past and do little to disclose any facts about the building security and viability due to said damage. After Ida tore through the vague email received 24 hours after stated "water was seen outside your unit" No this was not a coffee spill this was a RIVER of water that ran throughout the building up to 3 inches permeating EVERY SINGLE UNIT on the ground floor, some more than others depending up location, such as point of entry, the size of the unit, the material inside the unit such as boxes which absorb more water. Many tenants are displaced are not able to access or return said unit which at that point the Management need permission to cut locks and take photos and inform tenants. The best they offered - Dumpsters. They have denied any culpability for said damage, are not honoring their bogus "elite tenant" insurance telling tenants to file claims against one's own home owner/rental policy. This is flood damage requiring a specific policy that oddly they should have given where their business is located and the history. They are also entitled to FEMA damage assistance which they can apply for once all damage has been assessed. They won't be doing that as that requires work and effort such as well preventative measures such as sandbagging, telling tenants about the problem and providing necessary help to raise items, sand bag within building or take precautions. NOPE they won't be doing that either as its hard! The reality is that the damage is excessive, the building and facility itself despite mediation is incomplete and potential health hazard. No information nor advice on how to protect oneself or one's belongings is provided, just denial and avoidance of responsibility. People lost their livelihoods as many have business related equipment, their history and their personal possessions they may have stored there while temporarily relocating during Covid. The reality is that they assume we are all transient deadbeats with inadequate resources to house our belongings or are some type of hoarders who could use a good clean up. What.ever
Tanya Thorne
The manager Leslie Keys at Storage Post…
The manager Leslie Keys at Storage Post was very professional. He explained everything I needed to know in detail about the unit I was asking about. He carried himself very well. Would love too see more individuals like him. I definitely give him five stars ⭐️⭐️⭐️⭐️⭐️
Deborah
THESE PEOPLE HAVE NO CLUE AND LIE TO GET CUSTOMERS TO SIGN UP
I SIGNED UP 4 DAYS BEFORE MY ALL GLASS AND MIRROR WALL UNIT 8 FT WIDE 7 FT TALL WAS TO ARRIVE AND THE AGENT TOOK ALL MY INFO C/C AND WHAT MY NEEDS WERE BUT THERE COMPUTERS WERE DOWN BUT THEY NEVER CALLED ME BACK SO I WHEN I ARRIVED THEY HAD NOTHING FOR ME ! NOT VERY PROFESSIONAL BUT THE DEAL WAS 2 MONTHS FREE W/1 MONTH PAID THAT WAS A LIE ALSO AND THEY GAVE ME A STORAFE WHERE NO WAY I CAN GET THIS IN THERE SO I HAVE TO FILE A CLAIM FOR INCOMPETENCE BEWARE HERE THE LOCATION ITSELF IS VERY NICE SO ARE THE PEOPLE I TALKED TO A LATINA WOMAN WHO WAS VERY KIND AND HELPFUL VERY HIGH MARKS FOR HER
Danny Louie
WATER LEAK - bad service
WATER LEAK at climate controlled facilityStorage Post has been really difficult to deal with, they didn't respond to my claim email for 6 months.Offering <10% of the loss. Citing the coverage of the Tenant Elite Protection plan that I was made to sign without being given a chance to review. Sent only after they made an offer and for the exact amount of the offer - funny that.Climate controlled is worthless when the unit floods
Am
Storage lost on brook ave thanks for…
Storage lost on brook ave thanks for covid19 amnesty help me in this hard times
Jean Hamilton
THE "KEY" TO GREAT SERVICE
I think the staff you deal with on a regular basis is the lifeblood of a business, because they are essentially the "face" of an organization; they shape how you perceive the company you are doing business with. I have been dealing with Leslie Key at the 4077 Park Avenue, Bronx, NY 10457 Storage Post for years. Since I signed up, he has personified the epitome of fine service for me. I have always felt welcomed and Leslie's stellar personality and level of professionality make you feel safe in storing items for both personal and business. I need storage for many reasons on a regular basis and Storage Post is my go to place and always will be as long as people like Leslie are running the show. I like to do business with a place that is clean, organized and well-managed. If problems arise, I like to feel that someone is in charge who can have it handled in a swift and efficient manner. I feel confident that I made the right choice with Storage Post. I don't write many reviews at all, but this one was a long time coming. I just wanted to say thank you, Leslie, for managing a great site. A lot of other businesses should literally take lessons from you. If anyone should represent Storage Post it's Mr. Leslie Key; he is an invaluable asset to your organization. TEN STARS!!
Ceaser Romero
webster
I rent at Webster/park avenue and the staff is as close to amazing as it can get, if I ever need to go to the office they always are smiling and office is as clean as my living room lol it always smells amazing and it is never a issue with carts or waiting, I am always able to go in and out. Me and my wife are happy that we have rented from here even though we have another storage closer to him
Rudy Hernandez
