Trust PlaneTrustPlane
The Supplant Company logo

The Supplant Company

4.248 reviews
Last reviewed: Dec 14, 2023

Do you agree with The Supplant Company's TrustScore? Voice your opinion today and hear what 55 customers have already said.

supplant.comMember since Mar 2026

The Supplant Company is an online company. Based on 48 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed December 14, 2023.

Customer Reviews

Write a Review
Filter:
48 reviews

Fabulous shortbread cookies that are…

Fabulous shortbread cookies that are very delicious and very healthy for your digestive health and well being. Sweetened with natural sugars.

SUZANNE SLAYTON
Was this helpful?

great TASTE!

great TASTE!

G Virginia Conlee
Was this helpful?

A diabetics dream

First of all my order was sent to me very quickly. Kinda miss the ribbon tie on each bag. BUT as diabetic these cookies are a game changer. Most low glycemic products are filled with sugar alcohols which isn’t great. I hope to some day buy your product to bake on my own! Thanks again for a high quality product!

Margaret
Was this helpful?

Thank you for quick attention to…

Thank you for quick attention to replace my order. Cookies are excellent. Take care. Barbara Delia

BARBARA DELIA
Was this helpful?

Love the products

Love the products. My new favorite cookies and chocolate. Would love to see even more products and gift sets. Also hope to see it on store shelves in the future. A bit confusing delivery. Was told the order was rejected by the carrier and then it arrived.

Customer
Was this helpful?

Replacement cookies

I ordered two packages of shortbread, one of which was past the Best Buy Date. I asked for a replacement and today I was pleasantly surprised when I received a replacement for both shortbread.

Maryeileen Corcoran
Was this helpful?

They are excellent

They are excellent. I was not home when they were delivered. Only comment I have that just about every package that I removed from the box the top shortbread in the bag were broken in 2 and sometimes 3 pieces.

Sharon Bowles
Was this helpful?

Too many broken cookies

Your cookies are delicious but 5 of the 10 cookie packs had broken cookies. I cannot serve these cookies! You need to improve your shipping method.

Jane Mitchelllittle
Was this helpful?

Best cookies ever!

Best cookies ever!

Greta
Was this helpful?

Well in response to my earlier review…

Well in response to my earlier review they said they would send the product to the different address where I have relocated for the summer, but I still haven't received it! When I "preordered" this product 6 or 8 weeks ago I had no idea it would take so long for it to be delivered.

Nancy Kilson
Was this helpful?

Five stars for helpful communication

I wrote my first review & gave the company only one star, as I still had not received my order and thought it way too early for a review. However, I have since heard from the company several times. They listened to my criticisms and have already corrected the email and website issues. I am impressed and appreciative. I still don’t t have the products but they will be arriving in a day or too. And I’ll be happy to review them after I taste them! My interactions with Supplant so far have been very satisfactory and I look forward to the products. As an aside, it has been very gratifying to correspond with an actual human who responded to me so promptly. Five stars.

linda McGraw
Was this helpful?

Service was just fine

Service was just fine.

Max Van Gilder
Was this helpful?

Where are my products?

Where are my products?

Valerie Bingham
Was this helpful?

Never received my order

Never received my order

Anne Donoghue
Was this helpful?

its been 3 weeks and still has not shipped

I have yet to receive anything from your company. I wrote last week to ask for an update, and got nothing back. I would like to cancel.

Michelle W
Was this helpful?

I didn't receive my package

I didn't receive my package. I emailed your company and no response.

Linda
Was this helpful?

Order still not shipped after 3 weeks

I was asked to give a review but my order hasn’t even shipped yet even though I placed it 3 weeks ago. Hopefully the products are better than their timing.

LR
Was this helpful?

Timeliness in receiving package

Timeliness in receiving package. Most of all the excellent packaging to prevent damage to the contents.

Sonya Harrington
Was this helpful?

Looking forward to trying this product.

Will look forward to reviewing once I receive.

Carol N
Was this helpful?

Loved the short bread cookies

Loved the short bread cookies! Also the orange dark chocolate bar.

Sancho Panza Jr
Was this helpful?
Cite this page

According to TrustPlane, The Supplant Company has a 4.2/5 rating based on 48 verified reviews as of April 2026. Source: trustplane.app/company/supplant-com