Do you agree with surebeauty.com's TrustScore? Voice your opinion today and hear what 210 customers have already said.
surebeauty.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed January 24, 2026.
I’ve been using the machine for more then 3 months twice a week I even got certified and I still haven’t seen results, ( I am also a trainer and workout super regularly with a clean diet and i used it for the stubborn fat I had and cellulite, I got it because of all the good reviews but honestly it’s not worth it I’ve found better products elsewhere. Just be careful when purchasing
Owner @ SV Bodyworks & Skin Care ServicesSpring Valley, CAI’ve been using the Airstorm 30K S Shape Cavitation & RF with Facial EMS/EL RF machine from SureBeauty for about four months, and it has performed extremely well. I’ve seen great results with fat reduction and skin tightening, and the machine continues to work consistently with no issues.The training videos are very helpful and easy to follow. Another big plus is that it was more affordable than Mychway without sacrificing quality or results. I was confident enough to refer a colleague to purchase this machine as well, and she loves it. Overall, this has been an excellent investment for my business.
I ordered the machine. It got to me in a little over a week, right after new years. The instructions on their site walk you through everything you need to know, as far as operation. It works. It seems solid. I got a lot of tattoos to remove, pretty sure it’ll hold up .
I ordered a machine from surebeauty it was my third machine and this machine has been a game changer for me.From the moment I placed the order the fabulous staff at surebeauty guided me each step of the way. No stone was left unturned. From issues with customs to tutorials on machine usage and a lot more besides.I can say when you purchase any machine from surebeauty they take it personal and will help in every way possible in order for the buyer to achieve their goals.I feel safe in the knowledge that whatever issue may arise be it substantial or even just a small query, I know I will be looked after and this gives me great reassurance when buying from across the mikes.A big thank you to surebeauty in everything you do.
Excellent customer service. Alice and Oran was my customer service sales people and they did a great job. Oran was very patient. We sent messages back-and-forth for over an hour. I wanted a 40k 360 cavitation machine and he was able to help me pick the best machine to fit my needs for the best price and was able to ship it same day and provide the FedEx tracking number. Also, I purchased from the US warehouse so shipping takes only 5 to 7 days. I will be leaving a additional review about the cavitation machine once I receive it this review is for the excellent customer service and fast email responses also for the fast shipping and tracking number. I had a great buying experience with Oran will definitely purchase again.
They were willing to answer any and all questions with personalized videos and emails over the course of a month. They truly want you to be happy with their products and are happy to help!!
The company has been more than kind and fair and accurate and especially Alice she has been so helpful beyond measure. I would highly recommend this company and they stand behind everything they sell. Dr Mike Grego
The customer service at Sure Beauty has been exceptional. I recently purchased the 30K S Shape Cavitation Machine (2.5 × 1) and, although I haven’t had the chance to use it yet, I’m confident it will meet my expectations. Should any issues arise, I feel reassured knowing that Sure Beauty’s team will provide prompt and reliable support. I look forward to sharing an excellent review once I’ve experienced the machine in action.
Timely and helpful customer service
Ordering was easy and delivery was fast. Absolutely no complaints.
Quick delivery good job
It's not working for clients. Too bulky. Will be returning
It has been a complete mess dealing with Surebeauty. I placed an order on September 22nd, which was advertised to arrive by October 5th, but it took over a month longer to receive. Why advertise a product you don’t actually have in stock with a false delivery promise?Surebeauty has shown no conscience about false advertising or misleading statements. They offer sham excuses and display a shocking lack of responsibility. Their website is filled with baseless claims that don’t reflect reality.If you’re considering buying from them, don’t—or at least add another six weeks to whatever delivery time they advertise. A word of advice to the wise: they’re not worth your money or your anxiety.
Quality product at a reasonable price.
This is an updated review after further investigation into this company, and the findings have only confirmed how deeply unreliable they are. The $500 USD shockwave therapy machine I purchased from Sure Beauty has completely failed. At the time of ordering, I specifically asked them to thoroughly check the machine before sending it. They reassured me it was in “very good working condition.”That reassurance was meaningless. After barely two months of light use, the handle stopped working entirely and the machine became unusable.I have stopped communicating with the seller because their responses were unreasonable, repetitive, and showed zero accountability. They kept sending the same copy-and-paste responses, refusing to take ownership of the faulty product. Their “solution” was to offer a replacement part completely useless when the device is fundamentally defective. Their only other option was to insist I return the entire machine at MY OWN expense, despite the fact that the product arrived faulty to begin with.Any reputable business would take responsibility for a defective, high-priced machine.Instead, Sure Beauty expects customers to spend even more money to ship back a broken, heavy machine that they supplied in faulty condition. That alone reveals exactly how this company operates.During my investigation, I discovered they operate through multiple domains (including suerbeatyonline.com), which is linked to:Very low trust scoresHidden ownership detailsMultiple scam indicators on ScamAdviserThese red flags align perfectly with my experience poor product quality, misleading information, and a complete refusal to take responsibility for faulty goods.I am now left with an expensive machine that failed after two months of gentle use, and a company that has made it absolutely clear they will not stand behind their products.Avoid this company. The risk, the stress, and the financial loss are simply not worth it.
Was horrible I received my package damaged, I didnt order for it to be ruined
I love my machine I had a situation with one of the parts so I’m waiting on them to send me another one! Other than that the other parts work well! Hopefully they will be sending out my part soon! If not I’ll have to do another review! Update: I’ve received the replacement part I needed I am a happy customer thanks for your hassle free customer service!
I bought this machine for Colombian lifting and microdermabrasion. Honestly, it works really well! Great power, easy to use, and you can see results quickly.However, the delivery took a really long time, but apart from that, there’s nothing to complain about — the machine itself is excellent.
I was initially very excited to try my new cavitation machine, but unfortunately my experience has been extremely disappointing from the start. The plastic tray that holds the wands arrived broken. After submitting my initial review, I contacted the company and they began the process of sending a replacement tray, which did not arrive until 11/17/2025—approximately a month and a half later.My surgery took place in September, and during this critical recovery period I continued using the machine while waiting for the replacement tray. I gradually increased the intensity, but noticed no results or changes at all. The “manual” included with the machine consisted only of pictures, with no written instructions or explanations of what the settings (A, B, C, or D) actually meant. I was forced to research everything on my own via the internet. Through that research, I learned what the cavitation handle should actually be doing and quickly realized that I had spent nearly two months of valuable post-surgical recovery time using equipment that was not functioning properly.The situation was further complicated by ongoing back-and-forth communication, with repeated requests to provide proof that the device was not working. The time difference between China and the U.S., combined with my 12-hour work shifts, made communication extremely slow and frustrating.I was notified that a replacement handle arrived in mid-December. However, due to being out of town for the holidays, I was unable to retrieve the package until after the New Year. Upon testing the replacement handle, the machine still did not function properly. At that point, I requested to return the machine at the company’s expense for a full refund.The company has since stated they are willing to issue a full refund without requiring the return of the machine, on the condition that I update my review to reflect their effort to resolve the matter. This is that requested update. Once I receive my full refund, I will gladly update my review again to reflect the final outcome.While I appreciate their assurances, unfortunately this does not restore the healing time I lost after my September surgery, nor the countless hours I spent troubleshooting and using faulty equipment.
I bought the Contour Max 3 in 1, 40k Lipo Cavitation Machine for At-Home Body Sculpting & Skin Tightening at a very good price of $158.00 and the device was shipped to my home very quickly with no additional shipping costs. I have now been using it for two weeks, every other day. I find it easy to use. I believe most of these devices take about 4 weeks until one sees some results. So far I am pleased with my purchase. I would recommend it to anyone that asked me about purchasing it from Surebeauty! It has a very affordable price compared to other radio frequency devices on the market. Keep in mind that this device specific device is not portable and one needs a fair about of space on the bathroom counter to store and use it. With radio frequency devices, one has to use a conduction or conductive gel to use the device safely and effectively. I find the one sold by SureBeauty, especially for use on the face is too expensive at $15.99 for 3 oz or 300g. But one can get the conduction or conductive gel at a better price elsewhere online! I did, however, purchase the hot conduction or conductive cream for $15.00 for use on the body from SureBeauty. I haven't used it yet, but it also arrived quickly at no extra charge for shipping as I ordered it separately from the device.
According to TrustPlane, surebeauty.com has a 4.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/surebeauty-com
