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Tango is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed March 3, 2026.
I was relatively new to the service and was issued several cards from various companies - both virtual cards and physical cards. The support team helped me navigate how to activate them, check the balance and then finally close them. They were very clear and efficient.
When I ran into an issue with my digital gift card, I called customer service and they resolved it right away.
Alex provided just the help I needed when our Tango gift card email failed to arrive. He sent a new gift-card email, waited to ensure I received it, and explained how to access and procure gift cards to cover our refund. I'm very grateful for Alex and for Tango cards. 👍
The agent was very kind and knowledgeable about what was causing me to be unable to make my purchase and my card statuses. It wasn't clear from the automated system that I could choose to transfer to an agent for help so I just chanced it and was grateful it worked out. A little disappointed I can't use the cards for certain types of purchases like gas, but I get it.
Customer service was fast ant responding and very helpful. My issue was resolved within a day.
I had payment issue with PayPal RE: duplicate payments. I was able to use Tango's AI chatbot to get the second payment resent. Support got back to me very promptly as well. In addition to their rating with Trustpilot this company has an A+ rating with the Better Business Bureau.
Tango gives my employees multiple options to use their reward amount. It makes it simple for them and they can even split amongst several options.
Tango has one of the worst customer services I have ever dealt with. I work for a company that uses Awardco to provide employees with points that they can exchange for gift cards, etc. I used my points to purchase a $165.00 gift card for Amazon which was issued through their third party vendor, Tango. When I entered the card number and claim code at Amazon, I got an error that said card had been deactivated for suspicion of fraud. I reached out to Tango and was given a GCID number for proof of purchase and told that this is all I need to provide to Amazon and they will help. I have been speaking with Amazon for almost 2 months now trying to get someone to help me. I reached out to Tango again who says it is out of their hands. What do you mean it is out of your hands? I even asked for a receipt or order number and they cannot provide this. Amazon says there is nothing they can do as their is no order number or receipt of purchase. Tango then stopped responded to my emails when I started sending them the screenshots of what Amazon is telling me about the gift card. Amazon is saying that Tango is responsible for helping me and they cannot do anything without proof of the purchase. I had to get my employer involved, which was embarrassing. It has been over two months and I still have not been able to use the points that I earned. Tango finally responded again (after I got Awardco and employer involved) with the same email of telling me to speak with Amazon customer service. I feel like I am in a hamster wheel and no one is listening to me. It has been since October and I still have no resolution. I have since advised every coworker I can reach to not purchase the gift cards from Tango with their hard earned awardco points. I have been vocal with human resources about the poor support I have received. It is just crazy to me that I literally did nothing wrong. I received the award email and unquiet the information in Amazon. That is the extent of what I was able to do before being told the card was deactivated. I truly hope that the word will get around and our Awardco and employer platform will cut ties with Tango gift cards.
I had an issue with a card and Tango fixed it very fast. The Customer service was very good as well.
Gift card that was already rendeemed months ago.I immediately reported the issue and provided all required evidence. After initial back and forth with the intermediary platform, I eventually started communicating directly with Tango to resolve the problem. Tango acknowledged the issue and clearly stated that it would be resolved within five to seven business days.From that point onward, all communication stopped. Despite multiple follow ups and reminders, I never received another response. At the time of writing, I have been trying to resolve this issue for over three months, and the originally stated resolution timeframe has been exceeded multiple times without any update or explanation.What is most concerning is not just the initial problem with the gift card, but the complete lack of follow up once the issue was escalated directly to Tango. For a company that handles digital incentives and gift cards, this level of support and accountability is unacceptable.Based on this experience, I cannot recommend Tango. If something goes wrong, you may be left without support or resolution for months.-Update 10/02/2026, Tango indeed asked me for extra information. I was contacted by BHN customer Service. After providing proof, the same one I shared over and over I received the following respons "Dear Massimo,I hope you are well. Thank you for the information you provided.After carefully reviewing all the information you provided, we confirmed that the cards were not obtained through our websites. I can see that the order was placed through the website mylist.ae"And mylist.ae says (again, I contacted them first) "Kindly note that the issue you are facing is not on our side.To request a refund, you will need to contact the platform from which the gift card was originally purchased, as they are the party responsible for processing refunds."- Update 19/0210/02/2026 - Helpdesk e-mail said sorry for delayed respons. They asked for the proof, which i sent on the same day.17/02/2026 = i've sent an reminder. 69 days so far
Rolando got right to my problem, he managed to give the number I needed, appreciated it very much.
The representative gave me the information needed to retrieve my incentive.
It has been incredibly simple to build email templates for different campaigns and to submit fulfillment requests to our various users.
Update after 3 weeks: despite the cool reply, I received no such email, no actions taken, feels very misleading — even more disappointing!They made a mistake and don’t wanna fix it!I received a link for a gift card from a company I work with; I’m excited and click on the link it gives me option to get a gift card from a whole bunch of retailers and airlines etc. So cool!As a big Amazon shopper I right away choose Amazon gift card, click on it (my wife was there and saw me click on it!), we make sure the amount is correct, click confirm… and OH surprise, I get a gift card for indigo! WTH! Alright I assume it must be some kind of partnership Amazon-Indigo, no problem, I click on the new link to use the gift card… and yeah it’s just indigo , not AmazonWe were excited to use that gift card to buy some of the stuff we need for our first baby expected in 2 months :(I use the AI help: no solution offeredI email: reply will be in 3-5 business daysI call: “sorry sales are final”— Can I speak with your supervisor?— You can but it’ll be a waste of time he’ll tell you the same thing!Well… here I am ! I hate writing those kind of reviews but feel like this is the only thing I can do at this point It’s just a matter of principle: as a business owner myself too, if anyone in my company made a mistake I would do something to fix it, never would I tell a customer something like “it is what it is” basically — not cool, not pro!PS : even though not helpful, the support rep was very pleasant, I give them that! Haha
It provides a seamless and efficient process to help distribute our company wellness program incentives.
This review is about "missing gift cards" and you know what made my experience so great, was how efficient and courteous the personnel staff was. The two people I spoke with was so attentive and took time to listen to help resolve the problem. I made a request back in October for my rewards gift cards, turns out there was a delay, (a situation that I was not aware of) But Sandra the first person I spoke with referred me to Ernesto who was so helpful and patient. He answered all my questions and concerns. He gave me a Case # and told me to call back if I didn't receive my cards within the next ten days or so. I'm glad to report that I did receive my gift cards finally. I'd never had that happen before. Thanks to your personnel staff at TANGO and their tenacious energy and effort to get this issue resolved, everything was successfully resolved. Much appreciated. Thanks again, TANGO.
I loved the convenience of offering the card to study participants. I took of 1 star because it has been difficult to log back in and use the same method.
Solved Problem om 1st attempt!! 100%
They got on chat, answered me right away and resolved my issue in minutes. They gave me no issues, gave me straight forward and easy to understand directions and they were super friendly.
I love that they gave me a fast and easy solution to my issue. They make it very easy to use their cards. Will continue to use their services.
According to TrustPlane, Tango has a 4.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/tangocard-com
