I financed a car with them and traded…
I financed a car with them and traded it in about 6 or 7 months later. I purchased an extended service contract which when I traded it in I provided the documentation to get a refund of the unused part of the extended warranty.This is the 6th of March and I started the claim last November 2025 and now its almost headed to mid March.They keep telling me I will get it within the next 30 days. This is rediculous. If you finance you car with these people watch out. I am not bashing a business here but if they wanted money they would want it right now. The refund money had to be sent by the dealer first and they held it for 10 days on this finance institution. the whole deal is garbage as far as I am concerned. I asked the check be sent on overnight or something and they said I have to have an account with UPS. So TDAuto finance I would like my money please.I am not bashing this company at all I just don't think it should take almost 4 months to get my money refunded. Now it's not their money i's mine.
Rober
I can never make a payment on my…
I can never make a payment on my account , i try to log in and it wont let me , it wont let me do nothing , I call the customer service number and it hangs up , Now i have to be late with my payment , cant even set up for suto payment
Esmeralda Garcia
In February 2nd TD Fianance received my…
I fully paid off my car with TD finance on july/2025 then I cancelled my warranty and gap on September 12/2025 In February 2nd /2026 TD Fianance received my warranty check from GM financial services and TD finance they said we well keep the check over 21 business days until we well released for you and send it by mail ,,,, its so unprofessional business to work with and i wont suggest any one to believe and work with TD financial , i am so frustrated to work with them and well be the last time
Sarmen Zakarian
I spoke to Jerry 2950 and needed some…
I spoke to Jerry 2950 and needed some basic information; Jerry was the worst customer service I have ever received anywhere. I really want someone to listen to the conversation on 02/21/26 at about 3:15pm. She was extremely unprofessional, laughing, and could care less
Ashley Wilson
Literally the crappiest company
Literally the crappiest company. Apparently you can't pay off the vehicle over the phone even though one representative stated I could. Then, when they needed verification of account holder instead of a consigner, you aren't allowed to create a conference call. She didn't tell me that and after waiting 30 minutes to speak to her, she hung up. I then had to call back and wait another 30 minutes just to find out that "we don't accept conference calls" and "you can't pay off the vehicle over the phone". Terrible company, terrible customer support. Avoid this place like the plague because that's exactly what they are.
Brady LeToyo
TD Auto Finance is a textbook example…
TD Auto Finance is a textbook example of how not to treat customers.I paid off my vehicle 8 months ago and never received my title. That alone is unacceptable. The situation became even worse after my vehicle was totaled in an accident, when I urgently needed a payoff letter to obtain a duplicate title from my state.I have now been trying to get this payoff letter for over two weeks. I was told it would take 7–10 business days just to mail a simple letter. In 2026. Absolutely ridiculous. As of today, I still have nothing.Their delays have directly interfered with my insurance claim and created unnecessary stress and financial risk. If I had missed a payment, TD Auto Finance would have acted immediately. When the customer needs help? Silence, excuses, and stonewalling.This is not a one-off issue. Anyone reading reviews can see a pattern of incompetence and indifference. The volume of 1-star reviews speaks for itself.If you value your time, your money, or your sanity, do not finance through TD Auto Finance. Once they have your loan, you are on your own.
Craig Parmele
Wish I could give them 0 stars
Wish I could give them 0 stars In the Banking world, they are a complete joke. Every negative comment on the reviews are 100% accurate. Worst possible customer service, terrible website. They must give a huge rebate to the Dealerships, because customers would never use them
Alex Kuscht
Avoid this company like the plague
Terrible experience and still unresolved. I paid off my loan it never went through they told me to try it again and then they doubled the money they took out of my account. Which was $40,000. I did not have that much money in my bank account and now I am in arrears and all my money is Frozen and they will not respond to me. I'd rather ride a bicycle then get another loan from this company
Paula Lapierre
DO NOT TRUST THIS COMPANY
This company is a total farse! They financed my car for over a year. Boy, when it's time to pay- you better pay! But once you have paid off the note and they owe you a warranty from a third party, they not only TAKE THEIR TIME, BUT THEY DON'T LET YOU SEE THE ORIGINAL CHECK FROM THE THIRD PARTY. I was told that it was a $4,400 refund, however, I got a mere $3,100 after waiting for 2 months, I called and called. They are extremely rude, they talk down to you, and they take their sweet time with your money while it sits in an account earning interest that they will keep, not give to you. I took a screenshot of the check, I was treated poorly. Also, I was told that the amount was $4400 by THEM and then received only $3,100. Do not trust them.
Vicki
Still can’t get them to give me my…
Still can’t get them to give me my account number they have no customer service I want to pay this loan off but they’re stopping me. This is in additional to the 47% interest I paid . I was told 10% interest on $40000 and verified with the dealer that was $4000. I paid almost $20000 in interest!!!!! No customer service to deal with.
z k
Customer service is non existent
Customer service is non existent. Paid the loan off and they will not release the lien. They will not respond except with a canned response. Avoid!!!
David Warren
Worst business on earth
Where is the zero star tab? This company is worse than zero Stars the worst company I've ever dealt with in all my 65 years of living. 5 years ago I paid off my car loan with them and they sent me an unsigned lien release letter, meaning nobody signed it in ink. I called a month and a half ago to have a new lien release letter sent with a human signature and I still have not received it. My state requires the lien release letter to be signed by a human, it's called wet signature or live signature. I'm trying to just simply donate it and three different charities entities will not even come take my car for free because of this unsigned lien release letter. I have called them multiple times and they just tell me to wait. They even sent in a second request to mail me this letter and that one hasn't come here yet either....Horrendous awful terrible does not begin to describe TD Auto finance.
Lynnmarie Nedimyer
Customer service is equivalent to talking to a wall
Echoing the rest of the reviews here. The absolute worst customer service who don't answer any of your direct question/s. Their response is your typical canned, cut and paste verbiage. You ask a direct question about getting the title and changing the owner's name on the title once the loan is paid off and they respond with an unrelated canned response related to refinancing. Why and how do companies like this still exist?
Luanne
Extremely difficult to do business with, minimal contact available
TD Auto Loan is probably the worst company we have ever done business with in the area of Finance. Extremely difficult to contact, and possible to get documents from especially lien releases. Are vehicle was refinanced at approximately half of the TD interest rate. Our new institution paid TD off on our behalf but TD never sent an electronic lien release to New York State. After multiple phone calls we finally reach someone and we were told that they would get to it in 7 to 10 business days. Absolutely not possible to email us a copy of the lien release because that is not the way and I quote, we do business. Beware and stay away from this lender.
MICHAEL OCONNOR
NEVER finance with this company
We have had an auto loan since 4/2021 with NOT one late or missed payment. I paid the loan off in full on 5/19/2025 and requested a lien release. It shows paid off and account closed online but still not released. I have called numerous times and spoken to a supervisor who told me it can take up to 30 days. We have the vehicle sold but the people are going to back out if we don't have it today. I called today and the employee said there was nothing she can do. They don't do expedited work, I can't speak with a Title person, she said it is paid off, my account is closed but nothing will be released before 6/3/2025. The money was wired so there is no way for it to be pulled back. They've had it since 5/19 but they will not release the title until 6/3. They are the most unhelpful people I have ever worked with. I can't imagine how they treat people who don't pay their payments on time if they treat good customers this way. I would NEVER finance anything with them again and I promised I would warn everyone I know about them so no one else has to go through what we have gone through. They do not care about the customer at all.
Nena Holt
Never answered always hang up
Never answered always hang up. I aak them how can I lower my payment answered me that they can’t comment on that.
Tony Dinero
Horrible Experience with TDAuto Finance…
Horrible Experience with TDAuto Finance – Avoid at All Costs!TDAuto Finance is an absolute nightmare to deal with. They are dishonest, unprofessional, and completely unreliable. For over two months, they’ve been holding my refund money, claiming they sent a payment check that I never received. Despite having all their other letter, there’s no trace of this supposed check, and they keep giving me the runaround with vague excuses. They owe me a reimbursement for the difference, but they provide zero information or updates, leaving me in the dark. This is beyond frustrating—it’s outright deceptive. Save yourself the headache and steer clear of this terrible company!
Konstantin
Worst finance company ever
We purchased the car in 2022. Cawood suggested TD auto finance for a loan. Do not do business with TD auto finance. We financed the vehicle through them and are now selling it. The payoff check was sent by the purchasers bank but they are saying they can hold the title for 30 days before releasing it. Making it almost impossible to private sell your vehicle. So the buyer is supposed to pay for the vehicle and then not be able to drive it for 30days before they can register it. We also were only told this after the payment was sent. We were originally told it was a smooth quick process.
Ryan Huffman
TD Finance Customer Care Superviser was so rude
Customer Care superviser was so rude. She was not able to answer my question, she told that even thogh it is not my fault. it is fault of TD Auto finance not setting up the auto paymnet, I will have to late payment. She told that this is unfair eventhough I need to pay. Is this good customer service?
Vikas Seth
TD Auto finance, looking for people to join a class suit
We authorized automatic payments but they took a payment for more than 3 times the amount at the end because of late fees even though we had the car on automatic payments. They said because the first automatic payment was late. But they failed to notify us. We are looking for people in the same situation to start a class suit.
Guillermo Serrano
