Do you agree with The Apparel Factory's TrustScore? Voice your opinion today and hear what 26 customers have already said.
The Apparel Factory is an online company. Based on 26 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed March 20, 2025.
Great Customer service and quick turnaround time. Half of my order came very quickly. The other half was delayed but the customer relations staff was very helpful and friendly while helping locate the rest of the order. The t-shirts are amazing quality!
They delivered our jackets super quick and were quick to respond on emails and phone calls. Will do business with them again.
I've ordered from The Apparel Factory now 3 different times and every order was delivered very quickly! The online ordering process was super easy to navigate as well. I'll continue to order all of my apparel from y'all! Thank you!
Customer support was on our order immediately to get everything taken care of and we received our order within days of first contact.
LOVE that's it's Made in the USA! Very soft and warm. I don't remember having to wait too long to receive it. A little big and they didn't have light grey in my size like I wanted but the one I got will suffice.
Shipping was quick and the quality was excellent.
Quick shipping, great packaging, very pleased!!
Easy shopping, great prices, FAST delivery!!!
I worked with Usama Saif on getting an estimate for a custom shirt process. While the specific option I asked about was not an option at TAF, Usama provided alternative options along with clear explanations of how they compared. The pricing was competitive, the turnaround was quick, and communication was prompt throughout. Overall, it was a seamless transaction, and the shirts turned out perfect!
Took WAY too long to arrive11/22 til 12/4
The shipping is terrible !!! Only order if you have a month to wait !
What a wonderful company to work with! I decided to order a bulk order of sweatshirts for my company holiday gift. When I received the order I decided I wanted to go up in sizing and contacted the company. They responded the same day and were EXTREMELY helpful with exchanges. I will be using this company for all bulk orders in the future. Highly recommend!
amazing customer service. Thanks Piya
From start to finish, The Apparel Factory was excellent. My initial email was responded to very quickly. The representatives called me, when I requested clarification on a garment. The order was processed and delivered as communicated.
Ordered 3 jackets, quality was perfect. They were able to get my logo exactly the way i wanted it
We ordered several embroidered backpacks for our company recently. The backpacks and embroidery are excellent quality. We will definitely order again.Unfortunately the communication throughout the design and order process was difficult. Our order took a month to finish and ship and even the design took quite some time to work out based on the way the company rendered our artwork. We never received shipping updates and there was some break in communication.Overall we are satisfied and would recommend using this company. That said, you'll need to allow plenty of extra time for the order process as everything takes much longer than usual.
I'm very happy with my order. The process was smooth, and my product arrived just as promised. Ibrahim Rasheed was great to deal with.
Ibrahim was so helpful and very responsive with every question I had. We ordered 17 embroidered jackets and each jacket had a different name. Ibrahim was very accommodating and made the process very easy. I couldn't be happier with the service and the product. We will definitely order from The Apparel Factory again.
I was searching for a monogrammed jacket for a friend's birthday gift. The Apparel Factory was the perfect solution. I contacted the company and received a timely response from Ibrahim Rasheed, who assisted in the entire process: selection, design, review and shipping. The jacket arrived on time (today) and as specified. My friend will be very happy. Thank you.
Ibrahim was great to work with and so helpful in getting a large order of jackets placed for Valentines Day gifts for our employees. He was very prompt in answering any questions that I had and making sure that they would be able to complete our order in our desired time frame. Jackets arrived in plenty of time to be wrapped as gifts and look great! We will definitely use The Apparel Factory again.
According to TrustPlane, The Apparel Factory has a 4.6/5 rating based on 26 verified reviews as of April 2026. Source: trustplane.app/company/theapparelfactory-com
