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Thesupermade

3.250 reviews
Last reviewed: Mar 6, 2026

Read customer service reviews for Thesupermade on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.

thesupermade.comMember since Mar 2026

Thesupermade is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.2 out of 5 stars. Last reviewed March 6, 2026.

Customer Reviews

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50 reviews

They quality is supermade lol 🔥🔥🔥🔥…

They quality is supermade lol 🔥🔥🔥🔥 getting ready to my next order

Etheard Valcin
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My package was stolen and they did not…

My package was stolen and they did not have a system in place to refund me for my situation. I was out of $200 and they just said “sorry that happened”.

The Shimgawd WaviJavi
Thesupermade

Hi, Thank you for sharing your feedback. We're sorry to hear that the product didn’t meet your expectations. We take product quality very seriously and would like the opportunity to look into this further. Could you please provide your order number so our team can check the details and assist you as soon as possible? We appreciate your patience and look forward to helping resolve this.

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Great style and nice clothing items

Great style and nice clothing items, almost always true to the pictures and description. The only downside is the return policy.

Matteo Giorgi
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Bad Quality Clothes delivered from China

ads look like it's a nice fancy online store, but actually merchandise is shipped from China with extremely bad quality and super uncomfortable (hard to tell just looking online). that's why they always offer high discounts - materials are cheap and do not justify its price.

Out in Hong Kong Tennis Open
Thesupermade

We're really sorry to hear that your experience didn’t meet expectations. This is certainly not the experience we want our customers to have. To help us look into this for you, could you please send us your order number to our email: reviews@thesupermade.com ? Our team will review the details and work with you to find a suitable solution. We appreciate you bringing this to our attention.

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Great brand i never had problems et the…

Great brand i never had problems et the clothes are really good for the price

Gabriel Khazal
Thesupermade

Thank you so much for taking the time to leave this review — it truly means a lot to us, especially since you don’t usually write them! We’re really happy to hear that the quality, fabric, and fit exceeded your expectations. We put a lot of care into the materials and design, so it means a lot that you noticed the details. Thank you again for your support and kind words — we truly appreciate it. Much love, Supermade Team

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Thesupermade has 🔥 clothing

Thesupermade has 🔥 clothing. I like how they have good quality clothing for good price as well and when you put it on you know you’re going to enjoy what you bought. I recommend you guys go shop with them it’s worth it. Thank you Thesupermade.

A.P
Thesupermade

Hi A.P, Thank you so much for your wonderful review! It's gratifying to know that our products have met your expectations. We take great pride in crafting items that not only meet but also exceed our customers' needs and desires. Have a great day!

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The material is very good

The material is very good, and the Shipping time is fast too

Sten Janzer
Thesupermade

Hi Sten, Thank you so much for your kind words! We’re really happy to hear that you’re satisfied with the material and that your order arrived quickly. We put a lot of care into selecting quality fabrics and making sure orders are shipped out as fast as possible, so it truly means a lot to know you noticed. We appreciate your support and hope to see you again soon! If you ever need anything, we’re always here to help. Supermade Team

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THE WORST ONLINE SCAM STORE on IG

THE WORST ONLINE SCAM STORE on IG They made the return process purposely extremely difficult. 1) Wrong email address on the returns section on the website but everywhere else is correct. ".org instead of .com" 2) They do not give you the return instructions right away. You need to take pictures of the items and the package and wait for their reply 3) They send you 2-3 emails asking why, if you would accept coupons, if you would exchange for other items etc to make you give up on the return process 4) They will only send you the return instruction when you get absolutely furious with them 5) They will not send you the money back unless you email them 2-3 times asking where the refund is

Jensen Wong
Thesupermade

Hi Jensen, We’re truly sorry to hear that you felt frustrated during the return process. That’s never the experience we want for our customers. We’d like to clarify that the steps mentioned — requesting photos of the items and packaging, confirming the reason for return, and offering alternative solutions such as exchanges or store credit — are part of our standard verification process. These steps help us: • Confirm the item condition • Prevent lost or incorrect returns • Ensure the correct refund or exchange is processed • Offer faster solutions when possible We understand that this process may feel inconvenient, especially when you simply want a refund, and we sincerely apologize if it caused frustration. If you have already shipped the item back, please share the return tracking number with us. Once we receive the tracking details, we will immediately prioritize and apply for your refund without delay. If there is still any unresolved issue with your order, we would be more than happy to personally review it and assist you further. You can reach us directly at reviews@thesupermade.com , and we’ll make sure it’s handled promptly. We appreciate your feedback — it helps us improve our communication and service. Supermade Team

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I don’t usually leave reviews

I don’t usually leave reviews, but Supermade honestly surprised me. The quality is way better than I expected. The fabric feels heavy and premium, not that cheap thin material. The fit is exactly that relaxed street style I was looking for. Shipping took about 10 days to the US and everything arrived in perfect condition. You can tell this brand actually cares about design and details. I’ve already placed my second order. Definitely recommend if you’re into real streetwear.

abby Chen
Thesupermade

Thank you so much for taking the time to leave this review — it truly means a lot to us, especially since you don’t usually write them! We’re really happy to hear that the quality, fabric, and fit exceeded your expectations. We put a lot of care into the materials and design, so it means a lot that you noticed the details. Thank you again for your support and kind words — we truly appreciate it. Much love, Supermade Team

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the super made really delivers on

the super made really delivers on design. The vintage aesthetic feels authentic rather than forced. I’ve worn my new shirt several times already and it still looks sharp after washing.

Dwana Tomer
Thesupermade

Hi Dwana Tomer, Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations. We take great pride in crafting items that not only meet but also exceed our customers' needs and desires. Have a great day!

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Thesupermade exceeded my expectations

Thesupermade exceeded my expectations with their attention to detail. The seams are clean, the fabric feels durable, and the overall design stands out without being flashy. I’m genuinely impressed.

Nathan Kelly
Thesupermade

Hi Nathan Kelly, Thank you for taking the time to share your positive feedback. We truly appreciate your support and are pleased to know that you’re satisfied with your order.

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The hat I purchased fits comfortably

The hat I purchased fits comfortably and keeps its form well. I just think the material could be a bit thicker for colder weather. Still a good addition to my wardrobe.

Jodie Tragesser
Thesupermade

Hi Jodie Tragesser, Thank you for taking the time to share your positive feedback. We truly appreciate your support and are pleased to know that you’re satisfied with your order.

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Customer service was helpful when I had

Customer service was helpful when I had a question about sizing for outerwear. Got a clear answer and it helped me choose the right size.

Evelyn Brooks
Thesupermade

Hi Evelyn Brooks, Thanks so much for your positive review! We're delighted that you have a wonderful experience. Please don't hesitate to reach out if you need any assistance in the future.

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Thesupermade has a nice balance between

Thesupermade has a nice balance between trendy and practical. My jacket looks modern without being over the top. Delivery was slightly delayed, but the product itself makes up for it.

Trevor Albert
Thesupermade

Hi Trevor Albert, Thanks so much for your positive review! We're delighted that you enjoyed the product. Please don't hesitate to reach out if you need any assistance in the future.

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I bought a pair of sneakers and while

I bought a pair of sneakers and while they look fantastic, they needed a short break-in period. Comfort improved after a few wears, but it wasn’t perfect right away.

Theo Clark
Thesupermade

Hi Theo Clark, Your positive feedback made our day! Thank you for trusting us, and we hope to see you again soon.

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My thoughts on Thesupermade are very

My thoughts on Thesupermade are very positive after trying their joggers. The waistband feels secure without being tight, and the stitching looks strong. They’re comfortable enough for long days out.

Kendra Sloan
Thesupermade

Hi Kendra Sloan, We truly appreciate your kind words! Thank you for choosing us and for taking the time to leave a review.

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Very good service

Very good service . At first I thought it was a scam looking at some reviews but it’s very trustable . I got what I ordered .It took sometime but I got my order . Good quality.

Boos Magellan
Thesupermade

Hi Boos Magellan, Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force in continuing to deliver the best products. Have a great day!

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Need a slight improvement in

Need a slight improvement in optimisations for the site. With smooth internet no issue with it but will feel slightly with slow network. I think it because of hight quality pictures pf products

Chantelle Rizzi
Thesupermade

Hi Chantelle Rizzi, Thank you for taking the time to share your positive feedback. We truly appreciate your support and are pleased to know that you’re satisfied with your order.

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I enjoy the quality of this clothing

I enjoy the quality of this clothing. I bought tees and they were heavy and well stitched. To me, these designs are outfits for nice events, not just a walk outside. These quality of clothing you dry clean and not just wash. Shipping was fast. Definitely getting a few more pieces for this summer.

Baller Prints
Thesupermade

Hi Baller Prints, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you like our products and that they met your expectations. We're committed to offering high-quality products that bring joy and satisfaction to our valued customers like you. Your positive feedback is a huge motivation for our team to continue pushing the boundaries of excellence and providing top-notch products. We feel privileged to have you as part of our community of satisfied customers. Here's to more positive experiences in the future!

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Updated review

This is a follow up from my review of 05.02.26. I am updating my review because the situation is still unresolved. I returned an item that was incorrectly described on the website as “one size,” but the hat received was clearly labelled Medium (56–58 cm). Under the company’s own return policy, returns caused by their mistake should have all costs covered, including return postage. Although the company refunded the cost of the hat and the original delivery fee, they have repeatedly refused to reimburse the return postage, despite the return being due to their own error. After posting my review, they offered me a $20 discount code instead of refunding the actual cost I am owed. I no longer trust the company and will not be making further purchases, so the discount is of no use. In my experience, this company does not uphold its stated return policy when the error is on their side, and customers may find it difficult to recover costs they are genuinely entitled to. I hope this helps others make an informed decision.

customer
Thesupermade

Hi customer, We sincerely apologize for any inconvenience we may have caused. Our customer service did their best to provide the agreed compensation. If you have any more concerns, kindly coordinate with our customer service to assist you. Email: info@thesupermade.org WhatsApp: +1 216 673 5505 Call: +1 833 959 4029 I appreciate your cooperation!

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According to TrustPlane, Thesupermade has a 3.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/thesupermade-com