Overcrowded, Dirty, and Frustrating
I am extremely disappointed with the current state of this gym.The level of overcrowding has become unacceptable. At almost any time of day, the gym is packed, with long queues for basic equipment. It is nearly impossible to complete a proper workout without waiting several minutes between exercises.In addition, the gym is consistently dirty. Poorly cleaned equipment, dirty floors, and neglected maintenance make the environment even more unpleasant and unsafe for members.Paying full membership fees and not being able to use the equipment properly in a clean and organized space is simply unacceptable. The experience no longer matches the standard that was once offered. What used to be an enjoyable and efficient place to train has become frustrating, exhausting, and poorly maintained.It is truly disappointing to see the quality decline like this after being a satisfied member for many years.P.S : The customer service never acknowledges or responds to complaints.
Barbara Falsetti
No helpful staff
First day at the new gym in Nieuw West and already bad experience. Simple question if they can help me putting together a training schedule is impossible and need to buy a "personal training" package. I don't need a personal trainer, I only need a simple schedule for my training routine. They can't or don't want to help with that. Already doubting to continue here.
Robert K
Het was top!!
Het was top!!
Ferre Moolenaar
Terrible Terrible Terrible Client service
I have been a member of Trainmore for skme years now. Tho the facilitiea are amazing, the client service is basically lacking.Fake promotions, unclear contract conditions, impossible to get help with your contract, the inplace staff can never help you with administrative questions.I am currently waiting for more than a month to be contacted by client service about their unclear promo conditions of the 2€ discount. After 4 times reaching out, i still dont have an answer.Last year i stopped my membership. Trainmore send me an increased invoice without any explanation. In the mean time i went.tl be treated into a.hospitable so client service was the only connection i had. Again same issue, no response, i received 2 warnings from a collection agency, because i refused to pay before they explain the incorrect invoice. Meanwhile i was in a hospital, worrykng about this shit.Terrible Terrible Terrible Client service.NO PHONE to be able to call. I highly doscourage people from going to thay gym. Its really not woth it anymore unless ypu wamt to get scammed and receive minimal service for hogher membership fee!
Alex
Subscription & costumer service
I rarely write reviews, but this situation really deserves one.I have a one-year contract with TrainMore at a fixed price. Recently, I received an email stating that my subscription price would increase in the new year. I do not agree with this at all. I entered into this contract based on the agreed price, and changing it during a fixed contract period feels unfair and unprofessional.What makes it even worse: new customers can currently sign up for a yearly subscription for €56.70 per month, while I am paying €79 per month, which will now increase to €81 per month. That means I’m paying almost €30 more per month than new members, simply for being loyal. That does not feel like good service.On top of that, I have been waiting for a response from TrainMore since the end of December. I mainly took this subscription for the pilates classes, but actually being able to attend them is another problem altogether. Every time I try to sign up exactly on time, I get an error message in the app. As a result, I end up on the waiting list over and over again. The waiting lists for pilates are insane. If you’re even one minute late, you’re suddenly number 22. It feels impossible to actually book a class. Maybe instead of giving OneFit members access to these classes, TrainMore should first make sure their own paying members can actually participate.I find it honestly shocking how this is handled. I am always open to a conversation and almost never leave negative reviews, but this feels extremely unfair and disappointing.
Iris
The Staff at the gyms themselves are…
The Staff at the gyms themselves are lovely.But if you actually need anything they do not have any power to make changes to your account.There is NO way to contact customer service. You have to everything via online forms with 0 room to add anything. Once they have you locked in they basically will never offer you anything to keep you. New members receive consistently lower and lower offers while existing members get above-inflation increases to memberships each year. Also more gyms are becoming Black Label without any meaningful changes to the gyms themselves.
Kai
Unfortunately had a lot of bad experiences
Unfortunately had a lot of bad situations with company. They spread misinformation and reply to emails after 3-4 weeks. Their decision seems to be driven mainly by financial considerations :)
emilia pon
The gym itself is fine but you will be SCAMMED.
The gym itself is fine but the company is SLEEZY. They really bend you over with the small print and lack of customer service. Their promotions are just one big trap which will cost you more money in the end and be careful when signing up for one year because if you do not cancel it before the last month you will continue to get charged (even though you signed up for a year). Also now they are forcing you to take a picture for your profile so that you can even enter the gym. This was not part of the agreement when I signed up, but you are stuck doing so or else you waste the rest of your membership. You will get screwed over at some point....its their business model.
Patrick B
Mediocre Gym & Horrible Customer Service
The Utrecht gym was mediocre, with several broken equipment for weeks, and with rain coming down to a bucket on the first floor several times. But worst of all is the lack of empathy or flexibility from the customer service to early contract cancellations. Unless you move or have an injury, there is no other reason accepted, e.g. sudden unemployment. You are stuck in a contract with no possibility of negotiation, no possibility to freeze the subscription while you get back to your feet, and with robotic copy-paste replies from the customer service. You just have to shut up and pay. I most definitely will not recommend this gym to anyone! Just find another alternative gym, I'm sure you will be better off for the money you pay.
A.Pereira
Worst customer service
Worst customer service i have every had…
Sascha Koer
Really helpfull staff from both the gym…
Really helpfull staff from both the gym and the customer service
Mostafa Yaghi
Madelief was helpful to me regarding my…
Madelief was helpful to me regarding my case, but the IT department should solve the case for login the app.
B B
Had a good chat with David
Had a good chat with David, who provided all the information I needed 👌
Nikolaj Kolomijec
Great costumer support
Great costumer support, fast and efficient.
Jose
Trainmore has randomly overcharged me
Trainmore has randomly overcharged me. After struggling to find ways to contact them they have indeed resolved my issue and refunded the overcharged amounts.
Orpheus
Abhorrent customer service
Abhorrent customer service. Extreme lack of communication, and I feel like I have to jump though hoops to just be able to have a live talk to someone, who will kind of (but not really) help me with my issue. Wanting to upgrade my subscription to have more flexibility, I asked the Staff at Singel if I would be able to take advantage of the current discounts for the Red Labels. I was made to believe I would, but then again, the staff just wanted to finish the conversation quickly. I submit the form to upgrade my subscription and after 5 days of no confirmation, no follow up, absolutely nothing, I get charged the full amount. Which firstly, is not what I was led to believe, and second of all, if only I could have talked to someone, if I would have had a follow up email, some clear communication it would not have happened. I had to frustratingly revert back my subscription.
Carlos André Frasquilho
Klant service amazing help full,thanks…
Klant service amazing help full,thanks again David. Studio are cleaner,very good energy 😊
Lidiane M De Moura
Greedy
You can find a better gym chain than this. They are rude and greedy spending lots of money on marketing but not appreciating existing clients
Consumer
PayMore!
Equipment is ok, not always clean. Just be aware, Trainmore has an active policy of screwing their customers over by changing nothing and charging more!
Aimé
Good staff
Good staff, a beautiful view inside, Good machinery, genius business idea and good coaches
danial capitain
