Do not buy
Do not buy. They do nothing. You won't see your mail most of the time.
E.S.
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Traveling Mailbox
1.650 reviews
Last reviewed: Dec 6, 2025Do you agree with Traveling Mailbox's TrustScore? Voice your opinion today and hear what 68 customers have already said.
travelingmailbox.comMember since Mar 2026
Traveling Mailbox is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.6 out of 5 stars. Last reviewed December 6, 2025.
Customer Reviews
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50 reviews
Everything a nomad needs
I have been using Traveling Mailbox with a Seattle address for almost four years as a digital nomad. It has consistently met all of my needs. Customer support is always solid and fast. Every feature I’ve ever needed has been available. Prices are very reasonable, considering the value and ROI of what they offer. Their UI is simple, to the point, and very efficient. It doesn’t have unnecessary graphical elements. I’ve never experienced a bug, and the service has never been down. I’m a fan. Furthermore, I’ve recommended it to friends who have also used and liked it, and I will likely keep using it for many years to come.
David
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This service is TERRIBLE- an urgent…
This service is TERRIBLE- an urgent envelope they have not opened for over a week. Zero help from customer service. I cannot wait to cancel if I can get get this envelope forwarded or opened. Total scam - service is non existent.
Brianna Powers
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They don't care about customers
They used to be good, I was using it from 2016, received just few mails a year, but needed the address.Their forwarding service was pretty good, rates were reasonable. They even refunded the difference if the initial quote was higher than the actual one.This stopped a few years ago, now you enjoy inflated shipping rates, unreasonable packaging leading to even higher shipping cost (and customs charges, as the customs office could not believe that documents could be sent in huge boxes).After filing complaint with them I received the email from them praising their own performance. The meaning of the email was that I must be thankful for their perfect service.Canceled the service immediately (it is so easy to lose a customer by not caring at all!).Not recommended!
Gregory
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Try canceling and getting your money…
Try canceling and getting your money back! Not an easy process but we were victorious! We called to cancel the service and were told we had to do it online. Okay! Easy! Weeks went by and no refund. We called and asked when would we receive our money back and were told IF we wanted our $249 refund, we would have to send an email. Who wouldn’t want their refund? Why didn’t they tell us that when we originally called to inquire about canceling? So….We sent an email and waited. Sent another email and waited. Today we called and were told that our account was still active and we had to go onto our portal and close the account, which we had already done. As soon as we logged in we could see that our account was indeed already closed. We once AGAIN emailed for our refund and lo and behold! We finally got our money. They just don’t care.
Colleen Ford
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Traveling Mailbox took my payment right…
Traveling Mailbox took my payment right away! They sure aren't any good with helping me verify my account by video call. They said it usually takes them less than 5 minutes with their chat. I waited twice for 20 minutes with no help. Another company that can't provide what they promise! I paid but cancelled my service!
Doug Pergamella
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Terrible service. Very unprofessional.
They literally lost the lease. They didnt tell me I no longer had a mailbox and I didnt receive mail for 2 months. They said they sent an email, one email, which I have never seen to tell me this had happened. In the mean time they continued to charge my credit card. Literally the most unprofessional experience I have had. I am a physician and never leave reviews but this is terrible and the company has provided no help
John Reynolds
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Cancelled my mail box location with no notice.
I was happy with Traveling Mailbox and recommended it for years, until they cancelled my mail box location with no notice. I lost all of my tax documents for 2024, as I was not made aware of the change my in advance. I reached out to try to give Traveling Mailbox a chance to correct the issue. I received one email reply from Travis, and then he has ignored my follow ups. I have not received a refund for the months I was paying for the special address that was not able to receive mail. Bummer to lose trust in a service I had previously been quite the fan of.
Victoria B.
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Canceled my mailbox in January 2025
Canceled my mailbox in January 2025, gave me a new mailbox, the new mailbox does not work either, all my mail is still being returned to sender, all my tax documents mailed in january and febuary were returned to sender, these aholes do not care about the customer, bye bye.
x
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This company abruptly cancels services without warning
Traveling Mailbox canceled my location without warning because "the location was struggling to provide the services." Mail will not even be forwarded, it will simply be returned to sender.
AnotherBob
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No notification change of state and address
I had a traveling mailbox account. They were no longer able to support the facility in the state I wanted and they just changed it without notifying me.
Kurt D. Lebeck
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Used to be great
Used to be great when I used them 2018-2019. In 2024-2025 I've had financial documents disappear and the uploads have become insanely slow. Not sure what happened. Disappointing because it used to be a great service. I like the idea of supporting a family-owned business, but this service just simply isn't working anymore.
Bessie
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Good until they closed my IL mailbox out of nowhere
Had been using their services happily for the last few years until I just found out they closed one of their locations out of nowhere and now all of my mail is getting returned to sender. You had ONE job - and can't do it. Recommend anywhere else, will never use again.
Bob Weishar
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I recently used the services of…
I recently used the services of Traveling Mailbox. I had this company send a package from the US to the Country of Georgia. After the package arrived in Georgia. I was instructed to pay customs of 300 Lari ($110.00). With the aid of my Georgian bank, I sent my payment. We had to complete the process seven times before we were able to get the transaction to successfully be completed. Once completed the customs agent told me I must pay an additional 173.27 Lari ($63.00), she did not explain what this fee was for but I paid it anyway. At this point the customs agent explained that I placed my Tax ID number in the wrong field. After consulting with my bank, I was informed that there was no other available field (on the software interface) to enter this tax ID, other than the field used. I had the same problem when I made the second payment through my banking APP.Since Traveling Mailbox sent the package (on my behalf) only TM could file a claim. I had now spent $900 for a package with a value of $350.00. They tried to file a claim but were informed that I had incorrectly paid the customs and must pay again. When I explained that this was not only possible but also untrue since the payment had been accepted. They had been accepted because I DID have a tax ID number which they recognized. They kept repeating that there was nothing they can do
Constantine
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They Don't Care
What a shame a nine-year relationship was dismissed by their lack of ensuring all mailbox holders knew our boxes were being changed! The rep could not even tell me when the notifications were sent out! They simply returned my important business mail to the sender said not one damn thing to me. Wow, so much for my loyalty. To ensure we knew, you should have placed a PDF in the system when you changed your box number. You should have spent 44 cents to send a postcard. We were paying you for a service, and you were collecting my money for free; I got mail 2-3 times per year. Whatever, poor service is that with zero apologies, and now I have to pay the penalty for a new address, so why bother giving them my money when they demonstrate they don't care? Please don't use them; they don't payout for their affiliate marketing either. I was letting that go, but today was my last straw. They took no accountability for their laziness.
Thatnycshopper
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Very Convenient, Slow Support & Expensive Shipping Estimates
I find the app to be very convenient and well-designed, making it easy to navigate and use. However, the website feels outdated and could benefit from a modern refresh. Unfortunately, customer support has been quite disappointing; it’s been difficult to receive timely assistance. Additionally, I’ve noticed that their forward SHIPPING COST ESTIMATES ARE EXTREMELY HIGH compared to estimates from actual shipping companies. Overall, while the app has its strengths, there are significant areas for improvement.
NoName
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Very careless with mails
Very careless with mails. I am missing an important mail and I checked with USPS and Sender and both confirmed the address that it was delivered but still after followup with the travelling mailbox team received no response on my mail. No response to the service request received and when I call up, they are asking me casually to re-order the package.
Balaji Ravi
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They make things right... sometimes.
+++++++++++++++++++++++++++++++++++ UPDATEI am knocking my previous five-star rating down to a four star rating because they lost my paycheck last month. I had to contact my client and ask them to send me a scanned copy of the check via email... Very embarrassing.+++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++++++++++ I requested escalation after being dissatisfied with the outcome, following an episode where a package of repair parts for a guitar turned up missing. The CEO himself, Travis Poole, got involved, and made sure that the issue was resolved, in light of the fact that the package had turned up missing.I cannot adequately express how efficient, fair, professional, and accommodating Traveling Mailbox were in this matter. Thank you very much!!!
Don
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they canceled my account and charged me…
they canceled my account and charged me anyway, have been contacting for refund, they don't reply, close ticket and were asking for $45 shipping fee for small parcel within states
shubham agnihotri
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Traveling Mailbox, wrong mail, wrong box
I’ve been with Traveling Mailbox for about six months. I got the service because I travel internationally and I wanted the relieve my small business of unnecessary paper by having the mail scanned for me. In the six months that I’ve had the service, the one thing I’ve found consistent about the service is their inability to deliver the consistent mail services I had hoped for.Without exaggeration, over 40% of the mail they have delivered to my mail box was not my mail. I’ve contacted them repeatedly, but they are unable to resolve the issue and I keep getting someone else’s mail.It makes me wonder if mail that was to addressed to me was delivered to the wrong mailbox.
Richard Williams
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Cite this page
According to TrustPlane, Traveling Mailbox has a 1.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/travelingmailbox-com