Unison - Good Experience and Helpful Tool
Jim was a thorough service representative during our experience with Unison. The product was very applicable for our situation and appreciated the contact during the underwriting process. We'd recommend our experience with Unison to others.
John Baracy
A Very Fluid Process
The Rep I was assigned was very knowledgeable, available and went above and beyond to guide me through the entire process.
Dominic Williams
Couldn't have asked for better!
Emily Nations handled our HELOAN with the amount of professionalism and grace that one could only hope for in a loan officer. If we ever need any additional mortgage needs, she will be our first (and only) call. Thank you, Emily!!
Derek Amos
An expression of gratitude…
I want to express my extreme gratitude to Mr. Carlos Agueta for his excellence and persistence in assisting with my home equity agreement. He explained everything well and kept me in the loop every step of the way. His attention to detail was amazing and so the whole process went so smoothly and he was even able to arrange it so the funds were there by Christmas. I am so thankful to be able to pay off my credit cards and have funds to aid me in my retirement, which are much needed. Thanks to everyone at Unison who helped make this dream a reality.
Jennifer Hawkins
We were looking at another company…
We were looking at another company first, but did not like their attitude and hard-sell tactics. Then we called Unison and met Carlos. We were, frankly, on thee fence about proceeding but Carlos was so friendly and knowledgeable that he convinced us to stay with the process. Can't say enough good things about Carlos; his demeanor, his attitude and his willingness to answer all of our questions. He didn't tried to rush us, and if he did not know the answer to a question, he didn't BS us. He got the right answers for us. This is the kind of guy all sales teams should have!
Ken
Carlos cares!
Carlos cares!We had specific needs and he went way beyond what was required, in order to just do his job.But just doing his job is not good enough for him.Because he desires the best outcome possible for his customers and as a customer, we truly appreciate it.His endeavor.
Forrest Fairley
Working with Carlos Argueta
Working with Carlos Argueta, our Mortgage Loan Originator, was a breeze. He was extremely easy to communicate with which is a huge plus. Always takes our calls or returns them promptly. Unison was a life saver for us. I would recommend them to anyone in real financial troubles who have equity in their home.
Naresh Samuel
Best Customer Service…
We initially contacted Unison for the home equity sharing program which got delayed longer than we could wait. Emily stuck with us the entire time, giving us updates and information on all the potential options. When we knew we had to change directions to the normal Home Equity Line of Credit - there wasn’t a day that went by that we didn’t get an update on what was happening. She was amazing - even with all of my constant calls and emails of questions. We got the best solution for our end financial freedom goal and couldn’t have done it without her!!!
Angela Jacobs
Brian was attentive and timely
Brian was attentive and timely. I appreciated his help.
James K
Excellent experience
From the initial phone call, Emily was extremely knowledgeable and courteous in explaining all the specific details to see if this would be a suitable option for us. Over the next few weeks until completion, she never wavered from providing her full attention in letting us know exactly where we were in the process and what to expect next. Her demeanor and approach towards our complete satisfaction was second to none.
Craig
Brian was very helpful
Brian was very helpful. When the initial request was not able to process he found alternative that would still work for us.
KJP
The service was first rate
The service was first rate
Sal Aurelio
Emily Nations is an excellent Mortgage Loan Officer
Emily Nations made a big difference to go through our home loan, she was very good with the clarifications that we were needing, Emily has the right solution for every need, she offers to us different types of lines of credit and I believe that our loan process could go faster if I would sent the information to her faster because she was very good handling her end. Thanks a lot Emily!!!
EVELYN MEJIA
My agent was very responsive
My agent was very responsive, communicative, and seemed very knowledgeable about the process.
Steve Hansen
Outstanding service with personal touch
Brandon provided outstanding service on our equity loan. He anticipated our questions and had excellent communication. Thank you!
Mark Kuecker
Very prompt process
Adam was very personable and was always readily available. He made sure we understood the process and if we had questions, he was always available by phone, text or email. Everything went very smoothly/
RITA K LONG UPCHURCH
Highly Recommended
Brian did a great job for us. He was available wham we needed him and was able to answer all of our questions! He made the process easy and was a great representative for Unison. I highly recommend them both!
Louis Barrette
Adam Kaupt is an excellent employee
Adam Kaupt is very knowledgeable and helpful. He was there any time we needed help or had questions about the loan procedure. He is an asset to your company.
Chris and Harry Pittman
Brian was involved with every step
Brian was involved with every step. Made sure to answer each text, even call when he could. Very informative. This was a very smooth process. I recommend.
Michael Barrett
An exceptional experience.
In searching for the best form of financing, I considered four different companies. Each had its own unique model. Unison, by far, had what I saw as the fairest and most unique product out there. Indeed, the products offered by companies like Point and Unlock are very greedy, especially if you are planning to sell your house within the next five years. Not so with Unison. After hearing what the other three companies had to offer, I was behind Unison product 100%. Adding to my discomfort with the other products, was the slick “used car salesman” tactics of the representatives. I felt like I needed to take a shower after speaking with them. They bristled at difficult questions. What they presented as a shiny new car, was in many cases an obvious lemon. I should know, I’m an accountant. I worked with Chloe at Unison. I could not have asked for a better person to have guided me through this process. She approached it with kindness and dignity, and a personal touch that made me feel valued and important. She won me over through her honesty and her sincerity. She also quickly facilitated the close of my financing, which was very important to me, and which the other providers could not. Although I’m sure that Chloe has many people that she deals with every day, she made me feel like I was her sole focus. I thought her to be an incredible human being, and I count myself extremely blessed to have had her guiding me through this process. The only tiny downside, was the appraiser. He was unfriendly, haughty and unknowledgable about the distinct aspects of historic homes, as is mine. His appraisal was $45,000 less than another appraisal that I received. In my market, they really need to find somebody else because he was absolutely terrible. However, the Unison product and working with Chloe far outweighed any negatives experience through the appraisal process. I consider myself extremely fortunate to have found Unison, and I most highly recommend them as a company.
William