I WILL NEVER FLY UNITED AGAIN
I have never flown UA before & I will never fly them again!! I flew round trip from SFO to Boise. The trip was for my grandsons surgery to help my daughter out and manage recovery. I understand that the airline can not control weather or delays, HOWEVER they can control the information given to the passengers, to which there was none. All the updates, the CORRECT updates, we were getting were from another passenger who was getting updates from another state. Which I'm still not sure how she was finding these things out! We were delayed for seven hours without being told anything from UA. There wasn't even anyone at the counter to updates us, it was all text message, INCORRECT text messages from the app. I missed my grandsons surgery & my daughter was left without help afterwards. What was remarkable to me, the other airlines weren't backed up, their flights weren't delayed, and they had live people at the desk updating passengers on status. I actually went over to Alaska Airlines to change my flight to them, sadly there were no flights available. I do not fault the staff, this was clearly a following orders kind of thing. A really crappy kinda thing. I had read that UA is lacking I just never thought it would be THAT lacking. The flight home was on time, remarkably it took off in a storm and flew over several from what the pilot and turblance said. So explain to me how a flight gets delayed for several hours with no storm, yet a flight in the midst of a storm can take off at another airport?Again, UA can not control weather. I was just looking for information at the time so I could update my daughter and figure out a new game plan.
Witchy Krafting Mama
United Airlines lost my baggage
I flew with United Airlines on an international itinerary from New York .İ had a connected flight to İzmir .Due to a full cabin, my carry-on bag was taken at the gate and clearly tagged to my final destination, Izmir.I repeatedly asked the staff where I would receive my bag and was clearly told multiple times that I would pick it up in Izmir.Not only did my gate-checked carry-on fail to arrive, but my regular checked baggage also did not arrive in Izmir.This is an unacceptable operational failure. Losing both a checked bag and a gate-checked bag on the same journey shows a complete breakdown in baggage handling and communication.No clear explanation, no proactive support, and no accountability.Extremely disappointing experience. I would not trust United Airlines with baggage handling again .
Emine Hizal
United Airlines - A Goliath of a Bully without any Customer Service
I booked 2 business class seats to Dublin on August 1, 2025. I am a senior and going with my adult son to our family's reunion to see our cousins who live in Ireland.It started to drizzle when we were going to the airport. We boarded our plane late due to rain. We got settled in and about 10 minutes later the pilot announced that the flight crew was "timed out" and could not fly. Our flight was cancelled.We were told to rebook and wait around for our luggage to be returned. The only flights offered to us by United were economy seats and I don't fly economy because my legs get crampy. I even asked the United agent about the price difference between economy and business class and she just shrugged. We waited around and only got a small water and a small bag of cookies. When I asked about a voucher to a hotel at the airport, we were not given one. In the meantime, I booked a flight (extra cost here) on economy plus (more legroom) with 2 seats together on British Air since there were no business class seats available. At 5:30 am on August 18, I went up to a United agent in the baggage claim area and requested our luggage. I was told that we could not get our luggage since the priority was for flights leaving that morning. I told the United agent Jennie to send our bags to British Air as we are leaving later that day (August 18). So we spent extra money again going home to sleep a few hours. When we returned to the airport, we asked the British Air agent if they received our bags from United and she said no. She contacted her supervisor and told us that United assured her supervisor that our bags would be in Dublin when we arrived.We arrived in Dublin on August 19 - missing our family reunion and having NO luggage. United never sent it. I contacted my travel insurance company, Allianz, and they worked hard to get our bags delivered to us on August 20 at 5 pm. The bags were sent from United - they had our bags all this time. Perhaps they were upset that I didn't jump and take their economy flight and went via British Air.When I got home, I filed a complaint against United Airlines with the Department of Transportation. I was suppose to get a written response within 60 days. That has yet to happen. So, I filed a claim with my trip insurer, Allianz. Is this the way a business class senior should have been treated? I am disappointed in the manner in which I have been treated at the airport dealing with United agents and on the phone with United agents.
Denise Gray
I am extremely disappointed with United…
I am extremely disappointed with United Airlines and the MileagePlus program.I flew multiple Turkish Airlines flights a Star Alliance partner that were booked through a legitimate travel agent in good faith with the belief that partner airline miles would be accepted on my MileagePlus account.Only after completing my journey was I told my ticket booked in “W class” is ineligible for miles.At no point during booking, check-in or on my e-tickets was the fare class shown or communicated to me.To deny miles based on a hidden fare code that passengers cannot see or verify feels unfair, misleading and incredibly frustrating. As a loyal customer I had no reasonable way of knowing this rule existed when booking with a partner airline.MileagePlus customer service acknowledged my concern but refused any courtesy exception placing full blame on the agent even though the system itself hides fare class info from the customer.This policy and process lack transparency and accountability. I expected fairness from a global airline not confusion, disappointment and a complete disregard for common customer understanding.
Kas
Very unhappy
Got on the plane. There was something wrong with plane had to transfer to next flight was over an hour late landing limo service said I was a no-show. They did not post that our flight was delayed. Lost $400. They refunded me $50 terrible airline
Rob Ebner
I am deeply disappointed and frustrated…
I am deeply disappointed and frustrated with the experience I’ve had with United Airlines and Orbitz. I originally booked a roundtrip flight from Tampa to Vail with a connection in Denver. My plans changed, and I needed to remain in Denver instead of continuing to Vail.When I contacted customer service to make a simple adjustment — changing my return flight from Vail–Tampa to Denver–Tampa — I was told I would need to pay $450 in additional fees. That’s more than the cost of a brand-new ticket. It’s unreasonable and frankly shameful that a company of this size would take advantage of customers in such a way, especially for a flight segment that I had already paid for.This policy and the complete lack of flexibility show a total disregard for customer loyalty and fairness. Instead of working with travelers to find a reasonable solution, United and Orbitz choose to profit from their customers’ misfortune and inconvenience.After this experience, I will never book another flight with United Airlines or through Orbitz. It’s unacceptable that companies in today’s world continue to treat customers this way. I sincerely hope they reflect on how they handle situations like this — because what they’re doing is not only bad service, it’s bad business.
Natalia Albrecht
*****Avoid this airline at all…
*****Avoid this airline at all costs******Had a flight booked to Sao Paulo. They routed me through Chicago. Went to check in to my flight 24 hrs in advance and the app was telling me there was a problem with the check in and that I would have to check in at the airport. I then looked up what could be going on and it looks like we now need a Visa to travel to Brazil. Looks like they put this in place in May. Traveled to Brazil in November no Visa needed. I believe United should inform you about visa requirements in time to get them since they are in the Travel bussiness. They didn't. I filled out one the Brazilian government took my $80 and gave me a confirmation #. So I went to Lax, waited in the help line and informed the girl of my check in problems. She then printed me tickets to Chicago and to Brazil, I asked about the check in problem she said it was all fine. Got on the flight to Chicago pre purchased a window seat and to my surprise it was the only far seat without a window. Then at Chicago getting ready to land they tell us because of the construction on the runway they will need to fly around for 30 to 45 minutes till they are oked to land. We finally get to the gate and im 15 minutes away from them closing the boarding for the flight to Brazil. So I run to the gate barley make it. Then at the gate the gate agent asked for passport and visa, I said I have confirmation # and he pulls me out of line, saying I need a paper. Wasn't helpful at all. Then I went up to the ticket counter and asked what's going on. They said the # doesn't work I need a paper. I had asked I thought this was taken care of in LAThey said it should of and they never should of printed out the ticket. I said what am I supposed to do. They said go back to LA. But no flights today. I said are you kidding me it's like 9pm and their no flights to Southern California. Nope they said. I asked is there someone I can talk to to help out with hotel and flight booking. The said they can book a flight tomorrow for me. At 12pm to LA. They at this time called the luggage guys and them pull my luggage off the plane. I asked how do I get my luggage they said I have to exit the airport to get it. I asked another agent about the flight and she booked me on the 12pm LAX flight and gave me my boarding pass. I asked about anyone I can talk to to help out with accommodations and she said thereWas No one to talk to. I asked about theThe luggage and she said go to the baggage claim area. I went and had to wait in a long line to find my bag. The bag agent then looked at my ticket then in his computer and said it went to Brazil. I informed him they said they took it off and the problem is was having. He then went to another computer and found it he said I just need to wait till someone brings it out. Got it 2 hrs later and headed off to find transportation and now a hotel. Found both and then headed back to the airport at 730 to check in for the 12pm flight as there is tsa shortage and its raining. Good thing I did as it tried to get through that they said my boarding pass was not working and that I would need to go over to a special united counter. Waited in this line for 1 hr to speak with the agent about my problem. He said the ticket wasn't working because I was in Brazil. He couldn't figure it out. He then asked for a supervisor to come over and see how to get me back to LA. The whole time im dealing with the supervisor he is making me feel like im in the wrong. He calls corporate to have them open my ticketHands it to me and I notice that he put me in a middle seat. Even though I paid for a window seat. I asked him about it and he i need to talk to the gate agent. The whole time no one from United I feel handled this correctly or made me feel welcome as a customer. Went to the gate no seat changes. What a total nightmare. Never again United you need to do waybetter if you want my business. Wish me luck getting my money back
Frank Kelley
United Airlines Refuses to Follow the Law — EU261 and Montreal Convention Ignored
In July 2025, United Airlines stranded my wife, two young children, and me in Munich after a delay on their flight UA108 from Washington, DC. While other passengers were automatically rebooked, my family received no help — no rebooking, no hotel, no food.After frantic calls, United split us up: my wife and children flew 7.5 hours later, while I was left behind for 27 hours. Our bags were also delayed for days, and we had to spend $607.45 on essential purchases.When we submitted our legal claim under EU261 and the Montreal Convention, United responded with evasions and misstatements:They falsely claimed, “there is no provision requiring airlines to pay lump-sum compensation,” ignoring the fact that EU261 explicitly mandates it.They offered a $250 travel voucher — after previously stating:“No further goodwill offers or exceptions will be made.”They accepted liability for a damaged bag — but denied responsibility for baggage delay on the same trip.We are now taking legal action in small claims court and have filed formal complaints with the U.S. DOT and German aviation authorities.Do not trust this airline. If something goes wrong, they may abandon you — and then lie about their legal obligations to avoid compensating you.Date of Travel: July 9–11, 2025Case ID: 175735281921640
Alper Gunay
The people at United Airline are great!
The people at United Airline are great! All of them! God bless them. I missed my flight, the clerk nicely rebooked it at once at no charge. I got a wound on my forehead, the stewardess promptly cleaned the would and applied a bandage. Everyone at Untied acted like Good Samaritans!I shall promote United airline to the best of my ability!
Jeff
My review is bittersweet
My review is bittersweet. First off, I tried to check-in online for my flight. This feature is not for Canadian residents. United Airlines you need to update this feature, allowing a Canadian address to complete the check-in service. After numerous attempts trying to check in online I realized the issue. Then I called United Airlines to let them know the problem with their online check-in. I intended to check-in during this phone call but was on hold 20mins, I finally hung up. Then this morning I come to the Toronto Pearson Airport to check-in. Went to the United Airlines check-in. By the time I reached the airline representative, he scanned my passport, laid it back on the counter and said " I can't check you in, you'll have to get the next flight at 4:00". He said it was out of his hands. Apparently he could not bring up the flight on his computer. It was closed. There was plenty of time to provide me with a boarding pass since the flight was not leaving for 1 hour and 20 minutes. By this time my patience ran out. I told him I am booked for surgery tomorrow and it's important for me to be there on time today since the chauffeur will be picking me up at the airport at TOA. He showed no empathy! I then called United Airlines customer service. The male representative was doing his best to provide a solution.I was on the phone with him 17 minutes when I noticed a female United Airlines representative walking past me. I asked her if she was the supervisor and she said yes. God love her! Her name is Tanisha. I immediately filled her in on my situation. I told her how the male representative was most non empathetic. Tanisha called out to representative Clair, who was seated at UA counter. "Clair, book this lady a direct flight to San Diego" Tanisha you are one of the most thoughtful, caring , empathetic supervisor. Without you I would have been in limbo. I got on my new flight and will be there on time. I hope United Airlines realize how great you are with crisis intervention. We need more of Tanisha's!!
Douglas
Was delayed from DC til Frankfurt
Was delayed from DC til Frankfurt, and thats was happen. But when we went to the desk at United to get new boarding cards, the personal was so rude and slow. We could not get new flights before next day but when we ask Lufthansa they said there was 10 available seats. Så back to United and then we finally got new boarding cards to the early flight. Never want to flight United again but only because of the personal at the front desk in Frankfurt
Charlotte
Lousy compensation for a delayed flight
My flight was delayed over 3 hours due to cockroaches in the first class cabin. This caused me to miss a connecting flight. In order to catch up with family I paid $1300 to United to get me to my destination. Then the other carrier cancelled my return trip back home due to missing the first flight. I called their customer service and they gave me some mileage points. In order for me to get any compensation I must use their company. Once I use the paltry miles they gave me I am deleting anything and everything that has to do with this company. What a way to start an amazing vacation.Update for this very bad situation and a shout out to having travel insurance. The travel insurance company compensated me for this airline trip so I am whole.
Susan Kirby
One of the worst flight experiences of…
One of the worst flight experiences of my life — and I travel a lot. Flew United from San Francisco to Barcelona (11 hours) and was crammed into the middle of the four-seat row in economy. Incredibly uncomfortable and claustrophobic. The food was disgusting — served like prison trays, tasted like hospital leftovers. Never again.
Misha Kogan
Travel Ready Center is broken — caused unnecessary stress before my trip
I had a terrible experience with United's Travel Ready Center.The system refused to accept my daughter's passport even though her name was correct and matched the reservation.It incorrectly merged her first and middle names and kept giving an error that the names didn’t match.I contacted support multiple times, cleared cookies, refreshed the browser — nothing worked.This issue made it impossible to complete the check-in online, forcing us to handle everything at the airport.For a major airline, this is unacceptable. The system needs urgent improvement, especially when it comes to handling names with multiple parts, which are common in many cultures.
Marco Antonio Pivetta
Disappointing United Airlines
The airlines was very frustrating exprience.it was very uncomfortable,customer service very unhelpfull.
Francesca Chandler
Frustrating online experience
I can't get their web site up and working on iPad to book flights. When I tried to get a phone number for London office could only do so via their Bots and I had to join their Howly to get the number. No idea what Howly is, but why are their phone number so secret? How ridiculous! I finally found numbers, but the offices only open 9-5 Monday to Friday. I will be booking on another airline now.
Patricia
UNITED DOES NOT CARE IF THEY KILL PEOPLE
I made multiple attempts to notify UNITED that one of their flight attendants was flying while sick on multiple flights. On two occasions, the United representative hung up on me. The attendant told me that no one at UNITED screens to see if a flight attendant is sick. The Flight attendants use their own discretion. In this particular case, the FA could not afford to miss any more sick days, so she took the round-trip flight from Chicago to LA and back several times while she was sick and contagious. Avoid this airline. Another company that prioritized profits over people.
Raymond Gupta
Poor service all round.
Got 2 flights recently. Both delayed. No information on first flight that second flight was delayed so ran through airport only to discover connecting flight delayed! Lack of information and updates. Food and drinks on plane poor. 2 drinks served in over 9 hours. One poor quality hot meal. One roll!
Sally
Terrible
Terrible. Flew from London to San Jose (via Houston and New York). Each of the four flights were delayed. On one flight, the pilot didn’t turn up then one of the staff blocked the toilets so a plumber had to come on board. On another, the flight was 500lbs too heavy to fly, so we sat on the runway for 2 hours to burn fuel. This meant we missed our connecting flight. We spent 4 hours on the United app to get a new flight. They kept trying to put us on a flight 18 hours later, meaning we would have missed work. We finally managed to get another flight and were promised our bags would be transferred. On the new flight, the seats were broken. When we arrived at Heathrow, we had no bags. I complaint to United several times and the customer service was terrible. Awful airline - sitting on a runway to burn 500lbs of fuel is disgraceful and dangerous.
Madeleine Binkley
I am writing to express my deep…
I am writing to express my deep frustration and disappointment with the numerous issues I’ve encountered after upgrading my Basic Economy ticket mid-flight. This experience has been nothing short of a disaster due to your lack of transparency, disorganized customer support, and technical failures.Key Issues: 1. Website and App Failures: • Your website is completely non-functional for me, and I have been unable to access my flight details or manage my booking. • The app is similarly useless, and despite being told you would address the issue for me, no follow-up or resolution has been provided, even after two days. • If upgrading my ticket meant I would lose access to these essential tools, this should have been clearly disclosed upfront. 2. Inconsistent and Misleading Support: • One day, I was quoted $1,000 to rebook my flight. The next day, I was quoted a shocking $13,000 for the same service. • I’ve been repeatedly assured by your agents to “find a flight I want, message them, and it will be rebooked for a lower price.” This has proven completely false, leaving me stranded and with no clear path forward. • Every interaction with your customer service yields conflicting and inaccurate information, making it impossible to trust or rely on your team. 3. Lack of Transparency Regarding the Upgrade: • When I upgraded my ticket, there was no mention that I would lose access to my flight management capabilities or that the upgrade was non-refundable. • I only discovered this after the fact, which has rendered the upgrade completely useless to me. 4. Failure to Follow Through: • Your team promised to fix the app and provide a resolution, but I have heard nothing back despite following up multiple times.Demands: • Immediate resolution of my ticket issue, allowing me to rebook my flight at a reasonable cost. • An explanation for the technical failures of your website and app, and why these were not addressed despite assurances. • Clear documentation of your upgrade policy, as well as why this information was not disclosed upfront. • Compensation for the unnecessary stress, time wasted, and financial inconvenience caused by your disorganized processes.The lack of transparency, consistency, and accountability in this situation is I
Morgan Larson
