I have to share a rare customer service…
I have to share a rare customer service experience with United Healthcare. In the past, I’ve honestly felt frustrated dealing with them and even told friends to avoid them. But today I spoke with someone named Kimberly who completely changed that experience.She didn’t treat the call like a script or a checklist. She treated it like advocacy. She even said, “I’m not just a phone agent, I’m an advocate, and I advocate for you.” And she meant it. She solved my issue and actually called me back when she said she would.If United Healthcare had more people like Kimberly and trained their staff with that same mindset, I truly believe it would fix more than half of the terrible reviews people leave. Good customer service like that makes a huge difference.So credit where it’s due. Thank you, Kimberly, for actually helping and following through.
Aspireduh
they are disgusting and dishonest…
they are disgusting and dishonest people who love to take people's hard earned money and not give them the health insurance they paid for, i paid for health and dental insurance and i found out that they closed my dental insurance without my permission and my health insurance was garbage
Zach Wilkie
Worst portal EVER
Worst portal EVER! Clearly written by a programmer who had not a clue of ever using it. They will send links to your email for different things, but it always takes you to "This link has expired. Please contact the sender of the email for more information." If you contact them, they have not a clue. In addition, they coverage they offer goes down each year while the price continues to go up. Ya, no. Stay away from this company.
Barbara Watson Orsborn
I've been calling ever since Wednesday…
I've been calling ever since Wednesday of this week to book appointments and its now Friday and I have yet to book a appointment, I keep getting sent from one department after another one and then the last department always hangs up, its very stressful as it is and you can never get a straight answer from anyone, something really needs to be done about this because its getting worst by the days.
Lee
Every time we call
Every time we call, the person we speak with does not understand English enough to answer any of our questions. They also refuse, although apologize profusely, to transfer us to someone in the United States so we can solve the current problem.
John Perrella
Rated 1 out of 5 stars
Rated 1 out of 5 starsYears ago I thought this was the best… senseYears ago I thought this was the best insurance, now it’s gone way down, now you have to get referrals to see a specialist ,even though you’ve been seeing the specialist for years, which is totally uncalled for of having to get a doctor to write you out 4 to 5 referrals and send them to the office ,not to mention how they went down on the glasses and don’t hardly give you anything you used to get two pair glasses now you’re lucky if you get one, the representatives you call and ask them questions and they have no idea even what you’re talking about, or they know nothing. Apparently they don’t mind losing customers because I will be one gone as soon as I get through this year and I’m sure they’ll lose more’!!
shelly adams
I was sent a bill from United…
I was sent a bill from United healthcare that service was denied. For a Repair Complex Trunk Service date of December 8 2025. Provider SIR AKOMA MEDICAL SERVICE Location Is In Another Country. Tamuning, Guam Telephone Number Is 6715882873. This Is Fraud But I Have Put In Several Complaints and I Am Not Finished Yet More Complaints To Make. This Is Fraud and I Believe That This Bill Is Made Up From My Insurance Company At This Point I Can't Trust Uhc But Several Investigation Are In Action. Some One Is Going To Get Exposed. I
DEBRA
The white United Healthcare card does…
The white United Healthcare card does not ever work. Only certain items are approved and even those items never go through. A waste of space and existence entirely. Do not make the mistake of switching your healthcare over to this poor excuse of an insurance company.
Linda Kijonka
United Healthcare cancelled my…
United Healthcare cancelled my insurance for non-payment while it was actually pulling payments from my checking account - now I'm uninsured for up to 30 days while they figure this out??? How can we fix this right away? And as I talk to customer service I realize that they are actually pulling out even more than I owe.
Charity Person
The medication works so they stopped covering it !!
I was pre diabetic. My sugar was high and soon to be diabetic . I was over weight actually I was Obese .. High Blood pressure etc.. My doctor prescribed Mo . It worked. My sugar came down in a good range. I lost 50 pounds no longer obese blood pressure in th egood range. I feel great. Time to renew my prescription.. United Heath Care said You do not have high sugar, your are not over weight so we will no longer cover the medication ..
Steve
The Scummiest Company In America
I have received misdials from over 300 United HealthCare clients calling to file or inquire to claims. United HealthCare has been made aware of this for several weeks, and have acknowledged the issue (when I was finally able to reach a human instead of the AI agent). However it has not been fixed.This is a deliberate tactic so they do not even have to hear from the clients paying hundreds, if not thousands, of dollars a months for their services so they can deny their very client base.I have never dealt with a more evil, malicious, and greedy corporate entity in my life. This is a criminal enterprise backed by the federal government and should be dismantled.
Смексий Ёжик
I can’t believe I’m paying over $100…
I can’t believe I’m paying over $100 just for a dermatologist visit and this is with a PPO plan! What’s the point of paying high premiums if I still get hit with huge copays? UnitedHealthcare has been the worst insurance experience I’ve had.
Andriana Jangelovska
It's a generic company and in my…
It's a generic company and in my opinion should not exist in the insurance world as soon as the next open enrollment comes around in the fall I will be switching to a more reputable company one that doesn't deceive the consumer it was my mistake for being letting to my decision to go with United healthcare by one of its Representatives instead of researching it first the phone call from a United healthcare sales representative is one that I should have never answered
Guy Ballou
Insurance synonymous with Scams
First deductible was roughly $16KSecond deductible was roughly $4kThereafter the insurance Co. should be responsible, however they try to NOT pay unless you fight them and the they continue to offer excuses and every time you call to speak to a supervisor the calls seem to "get disconnected" (how convenient) then you must begin anew with another Supervisor.Eventually I mailed requested information to them via Certified mail which requires a signature two times and then made copies and shared with my lawyer. They can no longer escape their responsibility going forward with this and other evidence obtained.UnitedHealthcare - Golden Rule Ins. Co. has the lowest star for many legitimate reasons.The pivotal role of the CEO, Patrick F. Carr that helped increase the annual sales of $2.2 billion is stolen from the customers that they allegedly serve. This review reflects all employees underneath the CEO and especially Patrick F. Carr.
Ann
Zero service, they don't pay benefits due to you
Long wait times, many transferrs of call, no follow up as promised... phone calls, chats, expedited complaints all same result... none They want you to give up
Cindy
United Health Care has the worst dental…
United Health Care has the worst dental you can get. Unless you pay $44.00 a month for premium. Like us seniors got that kind of money. They only pay to get you in the dentist office door.
Michael Hoyne
Five Star Rating for Ali at UHC
Wonderful Representative in United Healthcare Medicare Advantage Plan. My husband spoke with Ali who is a United Healthcare Representative through the UHC direct call center for our plan. We needed information on the UCard Balance Benefit Program. Ali was patient, kind, knowledgeable, and answered all of our questions and got us on board to the benefit program. He explained exactly how it worked and set our plan in motion. He is a exceptional representative for this company and deserves the highest review.
D Hart
Ucard barcode scanner gives inaccurate payable information
I have the UHC Advantage plan. As part of the plan perks, I receive a UCard with a monthly allotment to purchase food and medical supplies. Today I used the UHC app which has a shopping tool to scan the barcode of a product to see if it’s covered under the UCard benefit. I purchased feminine supplies which should have been allowed. For each item I scanned I received the approval message “This product qualifies for purchase using your benefit.” When I checked out my items, none of the items I scanned were covered/paid under the benefit. I had to pay almost $50 out of my pocket because the UCard barcode scanner gave inaccurate data. What’s the point of scanning items and receiving an approval message when the items are denied! I have no confidence that any item I check using the UCard barcode scanner will give me accurate results. VERY FRUSTRATING and worthless tool!!!!!!
Monica
Extremely disappointed with United…
Extremely disappointed with United Healthcare Dental. I lost a crown—a clear dental necessity—and had it replaced, only for UHC to deny the claim afterward. Apparently, they’re happy to take your monthly premiums but won't be there when you actually have a dental emergency. Their coverage is a safety net made of tissue paper. Avoid if you actually want your dental work covered.
Tim Keaton
UnitedHealthcare failed me when I…
UnitedHealthcare failed me when I needed them most.After being hospitalized, I faced delays, lack of clarity, and unhelpful member services during a time when I was medically vulnerable. Communication was poor, information was inconsistent, and there was no sense of urgency despite clear time sensitivity.Instead of support, I was left stressed and chasing answers while recovering. This experience showed a serious lack of care for members during critical health situations.I would strongly caution anyone considering UnitedHealthcare to think carefully about how they handle real emergencies — not just what they promise on paper.
Mohit
