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Upper Appliance Repair is an online company. Based on 31 reviews on TrustPlane, it has an average rating of 2.5 out of 5 stars. Last reviewed March 6, 2026.
It cost $89 to speak to a repair person who was about 1 hr late, couldn’t speak English, didn’t understand my question, had little or no knowledge of Maytag washer, and pretty much took 15 minutes to do absolutely nothing
They misdiagnosed the issue with my dishwasher. i payed for the new part & labor they recommended, only for my dishwasher to still not work properly. They didn't even correctly install it back under my counter. They also didn't clean up the debris/dust left behind after repair work. The technicians were kind, but didn't take the time to fully go through steps to properly diagnose. I would not recommend.
One of their repair techs came out less to two months ago to replace my water pump in my front load washer. The repair went as planned but the tech unknowingly didn't put all the parts and pieces back properly. After a few wash cycles the machine started leaking which progressively got worse. I could see that the metal ring that holds the front rubber gasket on wasn't seated properly and had started coming off (through the drum vibrations). It takes a special tool to pinch the ring together and push it back into place. A two second fix if you have the right tool. The customer service rep said my technician didn't take off the metal ring. I told him I was standing right next to him when he took it off. They wanted to charge me for a full trip charge on something they did incorrectly the first time plus try to sell me a new rubber door gasket. Very disappointing and quite surprised they responded this way!! I definitely won't be calling them back for any other appliance repairs in the future.
Complete failure to resolve our appliance issue. Complete lack of confidence in company to honestly communicate and follow through. Dishonest and unethical business practices. First issue was Technician did not speak English, nor have another means of communicating. At time of house call on 19/17/25 we conveyed issues with refrigerator needing repair but technician did not seem to understand, it was unclear. Technician took a $200 deposit to repair refrigerator. We did not receive any communications from company for more than a week. I called company and asked for an itemized estimate for refrigerator repair. On 10/31/25 we finally received an estimate, with no details and no itemization. It became apparent from estimate our two repair requests were not addressed and the cost was projected to be $500. This was a red flag something was not right. They appeared to be charging us for work not needed and failing to fix our two concerns. On 10/31-2025 I called and sent an email that we were canceling refrigerator repair and required our $200 deposit refunded. In summary we lost confidence in company to do repairs needed at a fair price. Their inability to diagnose problems and communicate. We filed a BBB complaint, company lied and refused to issue refund of deposit. No resolution has been reached, no refunding of our deposit, less service call fee.
The Upper Appliance Repair technician was thorough assessing the refrigerator/freezer problem. His first recommendation was to replace the condenser. Upon consultation with his manager there were additional recommendations to rectify the problem. The technician was directed to examine it further and determined with some minor replacements would probably work. End result: the refrigerator is running like new without replacing the condenser. Overall problem solved and repaired. The savings for us was about $800 without replacing the condensor.
I used these guys in NJ to diagnose an ice maker issue. The misdiagmosed the issue....saying I needed a brand new ice maker, for $550 and then after they left and took my deposit, the ice maker began working. The did not refund the full deposit claiming shiipping fees and some other nonsense for the parts they said we needed.....when we didnt. Go elsehwere.
same day service
Fantastic service! I reached out to this appliance repair company to fix one of my household appliances, and I couldn’t be happier. They were super professional, arrived on time, and got the job done quickly. Everything is working perfectly now. Highly recommend their friendly and reliable service!
The worst company that i have ever used personally and dispatcher very rude and irresponsible, i wanted to mark the director of this company Nadir, he implied the most uneducated people to the phone calls. They do not even know how to speak with people properly. Hate from Houston!
The technician, Sammy, gave me a new hope that there is knowledge, honesty, and integrity in an service area where many times this is not the case. Sammy was professional, listened to my concerns, and solved my problems. I have already made family and friends aware of how pleased and impressed I was, and I will definitely be using Upper Appliance (and Sammy specifically) for any future needs I might have!!!
They're overpriced and lied about military discount. When i made the appointment i already told them what the problem was. They wanted to charge $385 to replace $35 suspensions on my washer. Ordered parts on Amazon installing it myself and saving myself a whooping $350.
Terrific service! I would recommend and use again. Baha was my technician and he was knowledgeable and did a terrific job
This has been the worst company ever to deal with. Do not use them. They do not know what they are doing. Came to quote me for broken dishwasher and quoted $600 to repair and required $300 up front and balance to be paid upon repair. Was going to call when they could come back to fix (3-5 days). Didn’t hear back until i called them. Came without prior notice when we weren’t home and then came to repair a few days later. Took it apart and said it would cost more because it needed a secondsry motor. We said we weren’t paying more so he left but did charge my credit card the initial $300 which i then cancelled. I owed $89 for the diagnosis which they misquoted and mailed a check for $89 which he kept changing to $96. Today I received 24 phone calls ffrom 3 different numbers back to back every minute. Harrassing me to pay. Then received a threatening text that he was coming here and not leaving. I would suggest you call anyone else. I asked why he would call 24 times and he said because i didn’t answer which I reaponded do you know how to leave a message??? The mailing address is in Texas also. Horrible company if you can call it that.
I like to do business with local companies. I call this company because when I googled appliance repair near me, it came up as local. When the repair tech came out, I had to tell him how to remove the upper cover of the fridge. He also needed to use my step stool and my flash lights He said he needed to order the a part and it would take 3-7 days. In 4 day he came back out with the part. He did not know how to even pull the refrigerator out to work on it. My husband had to show him where it was screwed to the anti tip board. On top of all this he spoke broken English and had to use a translator on his phone to communicate with us. He installed the part and although the fridge is working so far, I have to say it was very stressful as we thought this person had no idea what he was doing. Also the part is only guaranteed for 3 months. The company is located in TX. I’m in NJ. Not even close to being local.
Charged me $375 to clear out my dryer's exhaust line. When they left, my clothes still wouldn't dry. I called them to come back. He told me it was because of THE WIND. He then laughed at me and told me he can't fix it if it works (the dryer gets hot). He left without doing anything. I googled why my dryer is full of steam and it said clogged exhaust line. Isn't that what I just paid to have cleaned? I opened it up, FULL OF LINT. Years and years of lint (I moved in very recently). I ended up cleaning it MYSELF, dryer works perfectly now, and I'm trying to get my $375 back now.
I had a problem with the service of our refrigerator. The owner was nice enough to call me back and make things right.
After a deep research about this company, I found out that these people are scammers. I highly advise you guys to be careful & refrain from doing business with these scam artists.The owner of this company has been harassing me with dozens of calls which I have proof of.Their positive reviews are from their own employees & owner himself. The owner is disrespectful & he doesn't know that he's dealing with an FBI agent who has all of his information after some research & investigation.Oscar scheduled for a technician to come out to repair my mother's washer today, Wednesday January 22nd between the hours of 1-4PM. I've been calling several times throughout the day but no response.Finally got a hold of David & he told me that he will reach out to the technician to find out what's going on & will keep me updated. I waited over 30 minutes for him to call me back & he didn't.I called them multiple times & asked to speak to a manager. The manager told me that the technician got into a huge car accident & was being rushed to the emergency room so they have to reschedule my appointment.They waited over 1.5 hours to tell me this? Ridiculous. I took a day off of work & missed out on an entire day's pay just for them to come out just for them to do this.I would not recommend this company to anyone.
Very unprofessional, tried to sell us more parts than needed. Another company came and fixed our oven perfectly and did not try to rip us off. The person that came did nothing, just looked at the oven and his phone and said we needed to replace the sensor and the entire control board. The new company replaced the sensor and our oven works fine now. Stay away from this company.
So where to begin. I wish I never called this company. I am not one to leave a bad review at all but this company made me so mad. They took advantage of my 65 year old mother. her refrigerator stoped working, we call this company and they tell my mother it’s a Freon leak and try to sell her a 50/50 repair for 250 dollars when they know it’s leaking! Then they take her money and leave without giving my mother her change back for the diagnostic and worse of all don’t give her any printout of the diagnostic on what’s going on. Very unprofessional. My mother called them three times with no answer. but when I called them with my cell they answered right away. Wow. Fresh victims huh? It took me 20 minutes of arguing to get the results of the fake diagnostic. Now I have to pay for a real company to come out. Despicable and they should be ashamed. please don’t be a victim.
The tech said that our dryer needed a new part and it would cost $500. When I called Upper Appliance to move forward with the work, I asked if I could send a check for payment. The guy on the phone didn't know the address to send it to. I called back two other times and I got two different addresses. Red flag. Also, every review on their website is 5 stars. Red flag. It was difficult to get a straight answer to simple questions.I got a second opinion from another appliance repair company, and they said the part was not broken, it was simply that the vent on the outside of my house didn't open correctly. My dryer started to work and the issue was resolved. Upper Appliance said I needed a new part - but come to find out, there wasn't a broken part of my dryer and I would have been out the $500.
According to TrustPlane, Upper Appliance Repair has a 2.5/5 rating based on 31 verified reviews as of April 2026. Source: trustplane.app/company/upperappliance-com
