Small Businesses BE WARY of the Predatory Contract Terms!
If your business isn't already super profitable, and if you aren't a subscription-based business, I would recommend you avoid this company and their predatory contract terms like the plague!We signed a 12-month contract with Uscreen at $799 per month under the Pro Plan. What we did not fully appreciate at the time was how rigid the agreement structure is and how limited flexibility is even in dire financial circumstances. Uscreen will happily drive your business straight into bankruptcy!Unfortunately, the platform sales people oversold and seriously underdelivered for our business type which is not subscription based. Nothing related to one-time purchases worked well, and many needed options for this purpose just frankly weren't available or were glitchy, and required other functions to not work correctly. In part due to the platform limitations, our business slid into severe financial hardship and became insolvent during the contract term. We reached out proactively to discuss modifying the agreement or negotiating an early termination. We were told that downgrades and cancellations during the subscription period are prohibited no matter the reason and that payments would continue to be required through the full term.While the contract does state this in writing, there appears to be no hardship provision, no early termination option, and no willingness to evaluate insolvency circumstances. For small businesses, that rigidity can be devastating.If you are a startup, a creator, or operating with limited runway, understand that this is a VERY fixed financial commitment regardless of your financial circumstances. Again, Uscreen will happily drive your business straight into bankruptcy. We notified them that we were insolvent, and continuing to make payments to their platform would necessitate that we file for bankruptcy. They just shrugged their shoulders, and said "sorry, there's no other option. We don't make exceptions."Proceed with caution and be certain your revenue can support the full year commitment.
Small Business Owner
The integration for the platform is… IMPOSSIBLE
The integration for the platform is awful. For payment processing you can ONLY use Stripe which has very high transaction fees.Integration to any other system is unbelievably challenging!! Through Zapier you have to setup AT LEAST 4 different zaps to get all the info.The only option is to upgrade to a paid plan but the cost is too high for the amount of transactions we are processing. Also, even when integrating, they only give you limited data, which means that basic fields are not included!! For example, if you're getting the payments through Zapier, you CAN'T get the person's ID! also the amount charged is sent as $451 instead of $4.51 - teeny tiny difference.DO NOT RECOMMENED!
Est
Great platform with lot of options
Great platform with lot of options. I wish the reporting was more user friendly and easier to customize.
Cole
Uscreen has helped turned my side…
Uscreen has helped turned my side income, into my main income. They have so many tools making your tutorials / membership site easier and more valuable for the client. I am really grateful they have also improved their email system to have automated sequencing capabilities.
Dylan Pierce
Incredibly Powerful, Simple to Use
I've been with Uscreen for almost 4 years now, and I couldn't be happier. The customer support is extremely quick, responsive, and helpful every single time. The platform itself is easy to understand and use on a daily basis. I appreciate how effective of a tool it is when it comes to connecting with my audience and providing them with content through a trustworthy platform. Never had any issues in all my time with them.
Chambers Beats LLC
Amazing Customer Service
UScreen offers amazing customer service! They are quick to respond, friendly, and helpful. They are always seeking to improve and add new features, and they care about the growth and success of my business.
Rose P
As the Director of Operations for the…
As the Director of Operations for the Ten-Minute Trainer Network, I can confidently say that working with Uscreen has been a game-changer for our team. The platform is intuitive, reliable, and designed in a way that truly supports a fast-paced, content-driven operation. It has streamlined our workflows and made managing our training programs significantly more efficient. If you’re an online training company considering a platform upgrade, I highly recommend connecting with the team at Uscreen. They understand what growing education businesses need.
Jennifer Lane
Support is excellent
The chat help feature is excellent. It got me where I needed to go to find the info I was looking for quickly. I've also used the live chat and ticketing system in the past and all support methods are efficient and thorough.
Charissa
UScreen's people at all levels have are amazing
UScreen's people at all levels have such a considerate attention for detail and are always fully up to speed with our own situation and platform. Their customer is second to none and their preparation and then delivery ensures we are in the best shape for our own customers. Martyn Best of PROGRESS WRESTLING
Martyn Best
Innovation and Support - A Winning Combo
One thing that continually impresses me about Uscreen is the innovation. There is always a healthy supply of new features, fixes, and resources. From the perspective of our customers this is appealing, engaging and one of the reasons they say with us month after month. We know new features are always in the works, and in many instances, features we suggest become part of the platform. Listening to and implementing feedback from members is a massive boon. We feel part of the service in a larger way. In addition there is lightning fast customer service, community learning, and support from our team. This allows us to do what we do best and rest assured that the tech side of our business is well taken care of! Having used other streaming providers before I can confidently say that Uscreen is far above the others.
Mark
Easy to navigate; just one qualm.
UScreen is easy to navigate and gives great insights both on the platform and through emails. My one qualm is that some updates have happened without advance notice, causing us to react to our customers complaints rather than anticipate.
M. Gallagher
Uscreen is great
Uscreen, as a platform, has been excellent. They're constantly rolling out new features to improve the experience. Their customer service is top-notch, super responsive. Highly recommend.
KC
Uscreen - The platform that gives you everything
Uscreen has been such an easy platform to navigate, especially in the start-up of my online Yoga Studio. The team has been so responsive and informative to all of my questions and the platform itself has so many great marketing tools built in to make the flow of operating smooth, efficient and fun! My community is also loving it!
Jena Renwick
I absolutely love UScreen
I absolutely love UScreen. I use it to sell my video library for swimmers. I would recommend - it is kind of like Netflix!
Abbie
This platform is a dream and has every…
This platform is a dream and has every feature I could ask for in one place.
Becky Diaz
Love working with Uscreen
Love working with Uscreen! Their platform is so easy to use and customize to create beautiful user friendly apps and their customer service team is outstanding.
Easten Debord
Uscreen is Great!
Uscreen is great! Lots of high quality features and tools for our content. The team is always very thoughtful, accessible, and communicative. Thanks Uscreen!
Skyler Locke
Excellent Platform with Exceptional Support
We’ve been using Uscreen for over two years now, and it’s been a fantastic experience. While we’re not their typical client, the Uscreen team has consistently treated our unique needs and suggestions as a top priority. It’s truly a pleasure working with a partner that values collaboration and responsiveness. They’ve made it easy for us to share our video training content with our clients, and the platform has helped us grow our reach in meaningful ways. If you’re looking for a reliable solution for delivering video training, I highly recommend Uscreen.
Jennifer Lane
The best platform for creators who want to scale
Since switching to Uscreen over 2.5 years ago, my business has grown significantly. As a content creator and educator, I needed a platform that could not only host high-quality video courses but also support a seamless user experience for my students. Uscreen has delivered on all fronts.The built-in analytics, subscription features, and branded apps have allowed me to create a professional, trustworthy digital space, which now has become the backbone of my business.If you're a creator looking for a serious platform to grow your online video brand, I can’t recommend Uscreen enough.
Mohammed
I took the plunge in March 2020 to…
I took the plunge in March 2020 to invest in a uscreen video platform. I did my research on the available platforms at the time and uscreen seemed like a good fit. My wife was hesitant “are you sure Tom!?” I don’t know but I need to give this a go.Getting started was surprisingly easy. I had my website up and running in two days and by day three I started seeing my first payments come through. Best feeling ever! I now support my family with my online business through uscreen and feel very supported with their constant updates in technology and adding more features to keep all you need basically under one ecosystem. Take the plunge. Ive never looked back.
Tom Gellie
