Scam outfit
Scam outfit. They are not in Maryland. They are overseas and, as a result, refused to take returns, etc. Crappy merchandise. Don't fall for it.
Patrick Perotti
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vakkerlighting.com
1.350 reviews
Last reviewed: Feb 27, 2026Do you agree with vakkerlighting.com's TrustScore? Voice your opinion today and hear what 232 customers have already said.
vakkerlighting.comMember since Mar 2026
vakkerlighting.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.3 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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50 reviews
The absolute worst
So much run around. Endless emails with no resolution, then they gave us bad banking information so we couldn't send them payment. We've been working with them for a month and still no order. I literally don't know how they stay in business. I guess people only leave reviews when it's bad, but damn. This company is competing for worst customer service experience ever.
Nicolas Pelaez
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Very easy in the end - I expected the worst and got the best
Very easy in the end. I ordered two wall sconces, knew they would take a while to arrive, then read reviews of Vakkerlight and thought I'd made a mistake. Turns out, lights are great (out of box but not installed yet), well packaged and just like the picture.
D Glasgow
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DO NOT PURCHASE ANYTHING FROM THE…
DO NOT PURCHASE ANYTHING FROM THE FRAUDULENT COMPANY. I recently purchased two pendant lights for my kitchen. Upon arrival, the lights were damaged, plastic and poor quality. On their website the have listed “hassle free returns.” This is far from the truth. I have emailed back and forth with customer support for DAYS. They will not provide me with return information so I can get a refund. I have even agreed to receive a store credit for he purchase price of the lights. They continue to come up with excuse after excuse as to why they will not take more return or provide a store credit. This company flat out sucks. Please, save your money and find lights somewhere else.
Garrett Baldry
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Vykker Embar lamp disappointing experience
I purchased a Vykker EMBAR lamp for a puzzle table. The box was crushed when I received it. The lamp itself rattles in the base and it hasn’t worked since I received it. I reached out to get return information recognizing the damage most likely occurred during shipment. However, their customer service has yet to provide a return address after several communications back and forth, jnstead telling me how the lamp works as they seem to think I couldn’t figure that out. The lamp was not inexpensive so it is all disappointing. I would recommend looking at other options before deciding to purchase a Vykker EMBAR lamp.
Nancy L
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I have not received product , paid AU$311
I have not received product , paid AU$311. The company unresponsive to demand a full refund. Scam!
Anna
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Another chinese scam lighting company
Another chinese scam lighting company. Light didn't come with all the parts. I guess you get what you pay for but still it's not even worth it for the price they charge. Looks close to the original in the photos but in reality its crap. They charge for a good fake but this is a bad fake.
Forrest Kendlbacher
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Incredibly cheap
Incredibly cheap, spray painted plastic. Exposed circuit boards inside the lights that are the hallmark of the stuff that doesn't pass Wal Marts quality control for Chinese manufacturing.
Willy
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Vakker is Awful on All Levels
Vakker Lighting is just a crappy drop ship company from China. Their product is sub par, poorly designed, and customer service is non existent. They basically told us to go buy new mounting brackets at a hardware store because the ones provided were non functional. - Shipping was awfully slow (because its drop shipped from China) - Product build quality is awful (multiple issues with the mounting bracket and LED ballast that makes them unusable) - Customer service is beyond awful - Don't expect to make any progress here or get a return authorized (despite their website claims) Just avoid avoid avoid. There are better, more reliable options in the world.
Pete Hoffmann
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Disappointed leading to frustrated
Fan arrived in the 11th hour… when we went to install and switch to a shorter down rod, the threading in the main assembly stripped, compromising the stability of the entire fan. While we bought the fan for the solid wood blades (which had scuff marks on one), the metals are clearly cheap and stripped with one use. We also felt the description of the light kit was not fully transparent. Based on the images, it looked like glass, but upon arrival it was stretched fabric with an oriental pattern that you had to really inspect the marketing materials to see. The fabric was in the description but had to be looked for. Not into a hide and seek shopping experience. When we brought our concerns to the help team, they were very responsive, but not very helpful. They even asked us to bring the stripped part to hardware store to see if they could fix the threading! Not worth the time and energy at this point. We’re just not happy with the fan and should be able to return it… but somehow we have to prove this is acceptable. Hoping to move on with life soon.
meghan Guilfoil
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Never order anything from this firm
Never order anything from this firm. We ordered 4 sconces and when we received them we realized that they were too small so contacted them to send them back. Despite numerous efforts to contact them they have yet to respond (3 weeks and counting). We're out over $800...You have my response in your inbox along with the order number.
J Russell
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Black Pipe Chandelier
Like many others, I read the bad reviews for this brand after I ordered the product. I was worried that it might be a scam. However, I stayed in touch with their customer service and was assured that the product was in transit. I did not mind the wait and understand that the international transit situation or customs can be uncertain. After the product arrived in the US, I received a fast delivery since I asked for it in email. It took 2 days to arrive after it passed customs. The chandelier was in a crate! It was very heavily packed, and everything was fine. I like the product so far. Will see how long it lasts and maybe post another review in future. If you expect a fast delivery, I do not recommend this brand. Buy it on sale when you have the patience to wait.
Redowan Kaushik
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DO NOT BUY ANYTHING FROM THIS…
DO NOT BUY ANYTHING FROM THIS COMPANY!!! It is a scam from China. They claim to have an office in Baltimore but Google says it is permanently closed. I ordered lights from them in mid September. They immediately charged my credit card. Then advised the lights were coming from China. Did not arrive for over two months. When I tried to return them they told me I had to return them to China. After a bunch of emails I got most but not all of my money back. They told me to keep the lights (which I no longer wanted). This is not a legitimate business!
Kevin
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Slow shipping, faulty product, terrible service.
UPDATE: company insists they delivered in 4 weeks. They apparently start the shipping clock when the item reaches the US - the month it took to arrive from China doesn’t count! What a scam. After seeing my review they tried to bribe me to take it down - they initially offered a 15% discount as a token of appreciation but after I agreed to this said I’d need to remove the review first. Totally dishonest company. Looking into filing a criminal complaint.Original review:Shipping took FOREVER - fans were drop shipped from China and tools almost 2 months to arrive (EDIT: ordered 5-22, delivered 7-15 - their reply that it took 4 weeks is absolutely FALSE - it was 7+ weeks). Light disc on one fan died after one day. When I substituted the light disc from the second fan it works fine meaning the problem is clearly the first light disc (not a bulb - a plastic disc with LEDs in it). I wrote to customer service explaining this and they are repeatedly demanding pictures or a video to help them understand the problem. There is literally nothing a picture can help them understand about this that the words do not already explain - poor service seemingly intended to waste their customer’s time. Would never order from them again and absolutely do not recommend.
Andrew Robie
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Terrible
Terrible . I wish had looked up these reviews before ordering it.The company is in China and they ship out of China. The light bulb took 8 weeks to arrive. It was mentioned the light is warm. But that was a joke. It’s bright and blinding. And if you want to return, they will charge you 80$ for the shipment. What a sham
Kami A
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I'm redecorating my living room
I'm redecorating my living room, and this floor lamp is just the style I was looking for. Their service was great, too.
Lena Kane
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I would give it less that one star
I would give it less that one star. DO NOT order from them. I looked up the company to make sure it was made in the US and saw that it was, but it isn't. The light we ordered came in a box at least 6 weeks from the order date. It wasn't put together, but a box of parts that we had to assemble. Save yourself trouble and order light fixtures elsewhere. There wasn't any instructions in the box of parts. I had to contact the company and that's when they sent a video link. When you place the order, one expects a fixture ready to install, not a box of parts.I stand by my review-it would be less than 1 star.
Rebecca Buchanan
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No actual returns, Unprofessional, Cheap product, huge carbon footprint
There actually is no hassle free return. This company effectively does not offer returns. When the light I ordered was too small for the space they told me I would have to pay to ship it back to Asia and they would offer a refund of 15%. Also- it was shipped from China and packed in styrofoam. No installation instructions. Bad experience from the moment I clicked "buy." These lights are not worth it.
Christina Pierson
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Scam company
I ordered a light, they took my money and never sent anything. Their customer service was unreachable. I had to claim fraud on my credit card. BUYER BEWARE this has got to be a scam company.
MKM
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Cheap garbage from China
Cheap garbage from China. Totally a scam site. I ordered blown glass wall lamps that took forever to get here with fake tracking information. When it finally came, the "glass" shades were cheap plastic that didn't look anything like glass and wasnt even see-through. I paid over a hundred dollars each and got something totally worthless and ugly. Can't return due to it coming from China.
Melissa
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According to TrustPlane, vakkerlighting.com has a 1.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/vakkerlighting-com