Poor customer service and shipping
The product ended up being good but I had to follow up multiple times and threaten cancel my order before they finally shipped it weeks later than the advertised.
Jonathan Carroll
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villohome.com
3.750 reviews
Last reviewed: Feb 18, 2026Do you agree with villohome.com's TrustScore? Voice your opinion today and hear what 180 customers have already said.
villohome.comMember since Mar 2026
villohome.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.7 out of 5 stars. Last reviewed February 18, 2026.
Customer Reviews
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50 reviews
Dishonest company, don’t order
Dishonest company. Tried to return a product and requested it well within the return policy. They didn’t respond for weeks and then said they had to contact the creator of the product. Why?? Why not just let me return it back to y’all. Still haven’t heard from them for MONTHS. Do no order from here
MD
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Good health products
Health products available
Nick-ely Guillaume
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the shelf was exactly want it wanted
the shelf was exactly want it wanted, well made and works just fine
Ronald Tipton
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Greatest
Great and easy
Youlanda
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The package came quickly without a…
The package came quickly without a hitch.
Nya
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I miss read the information about the…
I miss read the information about the lamp shades. I thought they were already assembled. Once I assemble and place on my lamps they were perfect
Jackee Walls
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Ordered Jan10
Ordered Jan10. Have not received
Danita Hardesty
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I ordered a stunning marble sink from Villohome
I ordered a marble sink from Villohome, and while production and shipping took some time (about six months), it was absolutely worth the wait. The sink is stunning, truly beautiful craftsmanship, and we couldn’t be happier with the final product.I also had the opportunity to see their customer service in action. Due to a mix-up, we initially received the wrong sink, and I think another customer received ours. Villohome reached out promptly, explained the situation clearly, and took full responsibility. They arranged pickup of the sink we received, and within a week, we had the correct one delivered to us.Throughout the entire process, they maintained clear and consistent communication and handled everything flawlessly. Mix-ups can happen with custom orders, but how a company responds makes all the difference and Villohome did a great job. I would absolutely recommend them.
AB
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Got exactly what was ordered
Got exactly what was ordered
Lynn
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No response to my submitted questions.
I sent in a few questions regarding Santos Mahogany wood flooring. I never received a reply back. Considering the cost of Mahogany flooring and my interest to purchase I would have expected answers back from my submitted questions. As a result, I made my purchase with another vendor.I did purchase a sample of the wood flooring, and it did arrive fast. It was what I was looking for and would have purchased from you.
Paffy53
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The Shop app is a little tricky
The Shop app is a little tricky. Ad offered a steep discount and I was trying to check that out using the checkout feature to see the discount. Shop app just processed it as a purchase without any further action from me and there was no easy way to cancel the transaction. The item is very nice and will work but it was bought “on accident” due to the Shop app and the discount offered wasn’t applied in any way. Not super happy about that but the product is good and will work. Wouldn’t use Shop again or order from your shop again as a result though.
customer
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Shipment on time
Shipment on time. Highly recommend
Dan Jones
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Christmas Gift for Daughter in-law
These were well made and she loved them as she is a huge Harry Potter fan! They were shipped and received very quickly!
Misti Herrera
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Villo Homes Product was Tub Refinishing Paint.
Villo Homes Product that I used was helpful and just what I needed for the Job that I used it on. The delivery was Good Also.
Melvin “Lee” Vaughn Jr
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VERY BAD CUSTOMER SERVICE AND SELLS…
VERY BAD CUSTOMER SERVICE AND SELLS FALSELY ADVERTISED PRODUCTS!! They show you a picture of what they aren’t going to send you!! I ordered an espresso machine with frother and coffee bean grinder and didn’t receive what I ordered!! The brand they sent me wasn’t right and it came without a coffee bean grinder!! When I reached out via email and phone, they told me they have to get with merchant. Well they didn’t help me at all!! All I got was a run around!! Never ordering from them again!!!
Lisa Haney
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Shipping was a bit slow lacking updates.
Shipping was a bit slow lacking updates.
Boyce Ferguson
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Forever getting product
Product was ordered 12/28/25 housewife would have had to me in less than a week
William Spade
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Fast shipping
Fast shipping. Thank you.
Joseph Yutkins
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The only problem I had was that this…
The only problem I had was that this was suppose to be a Christmas present for my husband and it was in the original box. My husband received the delivery. I bought from you all thinking it would not be in the original box. Also, I should have had it delivered to our sons house to avoid this problem but it worked out because my husband loves it!
Kathy Poole
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Cite this page
According to TrustPlane, villohome.com has a 3.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/villohome-com