Great experience !
Went to the showroom since I heard that What a Room, does custom sofas. I have a narrow living room, however quite long and obscure, so my partner and I couldn't find a sofa that fit our taste and size. Luckily this place was able to cater to our spacing and had a great recommendation and render service to help us visualize how it would look and how much spacing is available. Very indepth rendering was awesome. One thing that I wish they did was coming into our home to help measure the space. they do not do in home consultation and we were required to measure the space and submit the details on their website portal. Which isn't too bad but still, it would've been nice.Delivery went smoothly and service was great, no hiccups from start to finish.
David
I was in the market for a new sofa and…
I was in the market for a new sofa and honestly had no clue where to begin. I had just bought a house and wanted something that felt like forever furniture, not something I’d replace in a few years. I’m so glad I found What A Room.The customer service is what really stood out. Picking fabric can get overwhelming fast, especially when you’re trying to balance color, comfort, and durability. I have a dog, so that was a big factor for me. They didn’t just say “this one is pet friendly” and leave it at that. They explained why certain fabrics would hold up better, talked through durability, cleanability, and what would realistically work for my lifestyle. It felt honest and knowledgeable, not salesy.The rendering service was the biggest game changer. I sent them photos and my floor plan, and when I got the renderings back, it honestly looked just like my space. Everything was scaled correctly, which made it so much easier to visualize. I was able to measure things out and feel confident about the exact dimensions before ordering. That alone gave me peace of mind.They checked every box for me, from communication to helping me feel 100 percent confident in my choice. I went with the Daphne and I couldn’t be happier. The quality is there, the comfort is there, and the whole experience felt smooth from start to finish. Definitely a forever customer.
Venkatalakshmi Gupta
Disappointing Experience
We ordered 2 Daphne sofas in hamstead oyster, and medium cushions. The sofas look nice from afar. Once you sit on it, the “medium” cushion is VERY plush. Definitely wouldn’t recommend if you don’t want to sink right into your couch. My lower back aches after sitting on it for 5-10 minutes. The fabric was originally nice, but only after 2 months it’s starting to pill. The overall weight of the sofa is also too light because if you don’t have it up against a wall, it’ll move around on you. Overall very disappointing experience and Shocked that there aren’t any bad reviews online based on our experience. We had really high hopes and nothing worked out.
Hanieh Yaghoobi
Extremely happy with my sofa! Highly recommend
I’m extremely happy with my Tiffany Chaise Sofa. I spent months researching the best sofa and came across many positive reviews about What a Room. It honestly exceeded my expectations! It feels sturdy and well-made, the comfort level is just right, and the color is absolutely beautiful in person. The medium firmness gives a great balance of support while still being cozy. The team was also fantastic throughout the process, patiently answering all my questions by email. Ordering a sofa online without seeing it first can feel a little scary, but the customer service before I ordered and even after ordering gave me the reassurance I needed.
Maria R
Perfect Daphne Sectional for Pet Owners – What A Room Review
I was hesitant to buy a sofa online, but the customer service at What A Room made the whole custom furniture process surprisingly easy. I thought getting something custom meant very expensive and a lot of back and forth but that's not the case at all! James from the design team helped me design my Daphne Sectional, sending multiple fabric samples and answering all my questions about size, comfort, and layout for my room. The renderings were very helpful. Once I got delivery the finished Daphne sectional looks beautiful in my living room and the build quality feels solid. The performance fabric is holding up perfectly to my cats with no visible damage. So far so good!
Cristina
Customer service was very responsive and I I got a custom sofa.
Customer service was very responsive. There was someone that helped me from beginning to end. The added bonus was that I was able to order a custom sectional that fit EXACTLY into a space that I wanted. Other retailers were either too big or too small. What a room was Goldilocks, “just right”. They were able to extend my sectionals 7”.
anthony l
Horrible experience
Horrible experience. What a room hired a company that was going to do white glove delivery. We paid $200 extra for shipping and white glove delivery. The people sent by freight company were incompetent and unprofessional. The couch was big and needed to be brought in at an angle. They wedged it in and out multiple times. Completely shredded the legs of the couch and destroyed out entryway. They finally couldn’t fit in and left the couch with the cushions lying on the dirty floor in the garage. My husband brought it in the next day with no problems at all. What a room did not even want to reimburse our delivery fee. I am so disappointed with this company and will never be ordering from them again
tejaswi koganti
Thrilled!
I was a little nervous about ordering custom-made furniture online, but in the end, I’m thrilled I did! The fabric samples were accurate and the design process was easy. The team at What a Room was very helpful in making sure the dimensions I chose made sense in my space, even from afar. Delivery was hassle-free and included set up. Most importantly, the couches and chairs are FANTASTIC. Super comfortable, beautiful, and well made. I’m so glad I went ahead with my purchase and I’d order from What a Room again in the future! Nothing I’d change.
Lauren S.
Amazing couch
We LOVE the couch. Super comfortable, exact dimensions we ordered, and showed up on time with quality white-glove delivery service. Highly recommend if you're looking for a custom couch. Their customer service is also top-notch, they helped us with measurement adjustments and suggestions and made the whole process seamless.
Matt
Custom sectional
We recently purchased a sectional sofa from what a room. We were able to select fabric samples and choose our upholstery, as well as custom sizing from several different models. We've had the furniture for a couple months now, and it seems get well constructed. While we did have a couple of hiccups in logistics (original shipment lost one of the pieces, and the remade piece did not fit the other), the customer support I received was unheard of in this era. I'd definitely recommend this supplier!
Megan Schutt
I only have amazing things to say!
I only have amazing things to say about my experience! First off, after placing my order, What a Room emailed me to make sure I chose the correct dimensions. My dimensions were in fact a little wonky, and they helped me nail down the exact size I needed. The delivery service was extremely professional and very kind. And the chairs look amazing! We’ve even gotten comments from friends on how well-made the chairs are. I would recommend What a Room to anyone and will definitely use them for any future furniture needs.
lily
Love the customization options…
Love the customization options available and the customer service. Steven helped us throughout the process and gave us honest opinions. He patiently answered all our questions which helped us make our decision. Would recommend them to everyone. And not to forget the sofa, love love love it!
Jim
