The tree may be alive, but it may look terrible
I purchased a Korean fir tree in a three gallon pot. I received the tree quickly, it looked healthy, and it was a decent size. That was the end of the positive experiences.The tree I received was terribly crooked. It wasn't crooked in just one direction, such as just leaning back. It had curves in the trunk as if it had grown for a while in one position where it had to grow at an angle for sun, and then moved to where it had to grow in a different direction for sun. A pine should have a straight trunk and not be wavier than a snake.I could also tell the tree had been fastened to a stake for most of the time it had been growing because the upper portion of the tree had no branches on one side. I like pine trees with branches on more than half of the tree.I would have never considered purchasing such a terrible specimen if shopping in a nursery. This tree would likely be sold at a bargain price or thrown out altogether since it may never have been purchased if someone actually saw it in person.Against my better judgement, I planted the tree. It was a Sunday and I needed to get it done before Monday and my schedule got hectic. The more I looked at the tree, the more I doubted it would ever look decent.I emailed the company and provided a photograph clearly showing the trunk. I received a quick reply saying it couldn't be returned because it had been planted. The email included different ways to try and improve the tree. I don't want to spend years using multiple stakes trying to straighten out the trunk and hoping it fills in where there are bare spots. I have too little faith this tree will ever look decent and it is going in the trash.Don't risk buying a tree from Wilson Bros Gardens since they obviously have no quality control beyond the tree is alive. They should know people are going to want a decent looking pine tree and not one with a trunk as wavy as a snake and bare spots.I ended up removing this tree and purchasing a different type of pine at a local nursery. The new pine was straight and full. Seeing as how this tree was going to be front and center in front of my house, it was important it looked great.UPDATE 7/5/2025I went to wilsonbrosgardens.com to add photos to my review, but strangely, I cannot find it. Was it deleted because it was critical of their product? Only they know.
John Alvarez
dead tree
I have exactly same problem .Last year I purchased single trunk ginko tree. Unfortunately tree died. No response to my emails, costumer service was rude . $275 went to trash.PLEASE do not buy from this people.
Anna Nozynska Lach
The plant (a one gallon azalea) was…
The plant (a one gallon azalea) was very reminiscent of a cheap last season's bare root raspberry plant and nothing like the quality mini bush that I was expecting and paying premium dollars for. It was a stick with very few yellowish green leafs and a root ball no larger than a child's fist stuffed into a one gallon pot. It was as if someone replanted it from a four inch pot just days before shipping. Because the Azalea still had some bare root qualities, I decided to plant it and hope that it survives... Not that I'm giving it much hope... but with one of God's miracles and my green thumb it may still turnout to be the star of the garden.Just wish I had read and paid heed to the reviews on this site before ordering.My advise.. don't do business with this company.. If they don't care about what they don't need to be in business.
Len Fletcher
Poor quality plants
Same story as everyone else, ordered plants, poor quality all around. One tree wilted even after being watered, this was within days of receiving the order. Plants did not fill the one gallon pot. Contacting support to get them to honor their guarantee is pointless.
Axel Kratel
Customer Service Absolutely Awful!
I had very same experience as mentioned by another customer with a plant purchased in March 18, 2025. The plants received in March were advertised as 1-gallon size but only the pot was a gallon. Plant roots did not fill the pot and were small. I delayed in contacting customer service about disappointment in plant quality since previous experience with their products had been good. One plant began to slowly decline. I contacted customer service and we went back and forth with emails and photo attachments. Every reply to my inquiry was unacceptable and a dismissal to my concern. There is something wrong with the plant, virus or disease. A refund or replacement of a true 1-gallon size place was never offered. Customer service is truly poor. I am disappointed that this nursery will no longer be one I choose to find plants.
Debbie Williams
Wilson was-for a while- the company we…
Wilson was-for a while- the company we looked to for quality service. Their plants are impeccably grown: if you're a customer, you know what I mean. They are top quality, healthy specimens, that (if you know your growing zone) grow almost effortlessly once placed in the ground- with minimal issues. The area of service that I wish to address, however, is their customer service (or rather their lack thereof...).On or around the date I've registered, my wife and I ( after receiving plants from the company for 5 years) moved to a different state. I put in my new address, and began ordering plants that would help to make our yard "ours". After putting in a few orders, we sat back and waited for "Tennants" to our new garden to arrive . The problem was, somehow part of the orders reset to the old shipping address, with part arriving to our home. Unfortunately, since the larger part ( translated, more expensive part) of the orders were the one's sent to the incorrect address, upon calling to try and work out some arrangement, we were met with a rude gentleman (Justin) who basically said "you made a mistake...not our problem, have a great day"Unsatisfied with Justin's response, I sent an email (in which it's basic content said the following:"Firstly, the fault is not mine. Else, why would I have received plants to this address? Your response shows that you didn't attempt to read anything that was sent. Instead, making the arbitrary decision and keeping the money was the solution? In essence, you bypassed years of purchasing in order to keep- what would relatively be-a few dollars ( in comparison). I have been a regular customer since before 2020"The email was sent "up Wilson's chain " to (Gabie) who's basic message was "sorry we don't deal with address issues " ( as if there computer-or whatever system handles that, has a mind of its own).As a result, we parted with me sending them the following email message:"I am truly disappointed. The company must have changed management, because after over 15 years of doing business with them, they abandoned all "customer service " practices. It came to a head when -after moving to another state- I put in an order for four plants. I put the new address in for shipping. However, their system changed the address back to the former shipping. They sent it to the previous address. When I realized what had happened and tried to explain, they accused me of having the items sent to the wrong address 😑. Then they basically said "you made the mistake...too bad, cause we've got your money " They are no longer the reputable company they once were!!"There was no "let's see what can be done,....nothing. Hence, the two stars ( and if it weren't for them producing such excellent plants, they wouldn't have gotten those 2 stars).
Will
Three plants and none worth it
Have purchased three plants from Wilson Brothers. Two of them returned because they were damaged when they shipped them to me. Poor packaging. The third died at the 6 month cut off. When I contacted them, the representative talked to me for months about the plant and then offered $20 credit for a $60 plant. It was diseased and died. Don't buy from them.
Susan Howe
Dead tree
I received a tree with spilled soil, brown and broken branches and no root system that was not even still in the pot. Per their instructions I notified them immediately of the condition it was in along with photos.I was told to give it the weekend and if it continued to get worse they would "of course" cover it. This was told to me via email by a woman named Gabie. When I sent pictures of it's continued browning and decline on Tues 16th I was told it looked better and a refund was not going to be given at this time. I was told to give it until next year to see how it looks.I have been offered compensation at some future non specified date in a year and money off more plants by a manager named Spencer if the tree dies. It would be funny if not so pathetic.I have been emailing, calling, submitting pictures since day one and they no longer respond.This is the worst company I have ever dealt with, they will not abide by their own guarantee of " healthy, well packed plants" and will lie until you go away.I now have a dead tree and they have my 150.00 Don't walk run away from them because if you get a poor specimen that has been beaten in shipping they will not stand by their policy. No reputable, decent company would do this to a customer. I was honest about it's condition from the day I received it, have all the correspondence, photo evidence, even tried to call and speak to an owner and no one answers the phone...ever. My next stop is the Georgia Dept. of Consumer fraud protection with all my emails, photos, their guarantee along with others complaints about the very same treatment and money loss.
Vicki Kleist
I ordered a tree and the tree came in…
I ordered a tree and the tree came in very damaged condition. I paid for this tree $159.00 I requested a replacement and they refused to replace my dead tree. I supply them with pictures, but they don't care, Be meticulous when ordering from this company. I will be posting the review on every social side. They have a satisfaction guarantee.
Marta May
Doesn't stand behind their products
Last year I invested about $750 into "hardy" lantana from this business. I chose this business because they are local to the Atlanta area. Of the 18 plants I purchased, only 3 survived. I called the company in early May of this year to ask about the warranty. I was asked to wait until late June to give the plants every chance to come back. I contacted the business as directed and was told that my warranty expired in between the two contacts. In short, I asked for warranty replacement. They asked me to wait and I did which voided my warranty. Then they told me I should have known better. Is someone you want to do business with?
Shawn Doe
My #1 Go-To shop for my garden!
I have ordered numerous plants over the past 2 years and I have been so impressed. Last year I ordered seven 3-gallon bushes (cranberry viburnum) and five 1-gallon geraniums. All the plants arrived in great shape and thrived immediately. They are already showing new growth this spring, so I know they are alive and well. I have already ordered twelve 1-gallon plants and a 5-gallon bush this spring. Im always surprised by the size and vigor of the plants I receive. This is my #1 go-to shop for my garden!
Kevin
I ordered two Brindabella roses from…
I ordered two Brindabella roses from the thatI received today via Fed Ex. Hey are two gallon and huge, very nice roses. I have ordered roses online for over 20 years and I was very pleased. They arrived quickly, were well packed, the soil was still moist and they were shipped super fast. I am very happy with my purchase.
Beverly Sloan
They do not allow truthful reviews on their website so BUYER BEWARE!
I purchased several plants from them at various times. Some were decent quality, others were pretty awful and never thrived. The worst thing, however, is how they refuse to post any reviews that are less than 4 or 5 star. In fact, if you look at every plant with review, they are all 5 stars. That is IMPOSSIBLE for any garden/nursery online store to achieve and honest companies will post ALL reviews. I tried to post 3 reviews that were only 3 star. I included pictures and a very detailed description of what occurred, just an honest, truthful review without any personal attacks or anything at all like that. My reviews stayed "pending" on my account for months so I contacted them to ask why they were not being posted to which they emailed me back and said they'd "look into it"...months went by and it still said pending with no word back so I followed up with them again..then they ghosted me and never responded. To this day, over a year now, those reviews remain "pending" and unpublished. I refuse to ever purchase another plant from them again. There are MUCH better online nurseries out there and HONEST ones. Their review system is shady and dishonest so do NOT trust all those 5 star reviews, which dominate on every plant. And, of course, they shadowbanned my review on other sites so hopefully others will see this one and will take it into consideration that their reviews on their website do NOT reflect the truth.
EB
Friendly, helpful staff
A little difficulty placing an order from UK online, but Sunny was very helpful (and patient!) indeed. We spoke on the phone and she organised everything for me. Very happy with the transaction.Thank you Sunny!
Weycot
Purchased a bamboo plant that never…
Purchased a bamboo plant that never showed signs of growth and company refused to replace it.
Aaron Elzy
Deceptive company, keeps your money.
They have a thirty day guarantee return policy, however, they do not advertise that they will not cancel your order when you contact and if you contact regarding plants that are not in good health, they encourage planting, which voids the return policy. They also require you contact within 72 hours to engage the "thirty day return" policy. Deceptive. I have reported them to the BBB as they have offered no recourse.
TJ
