This store has TERRIBLE customer…
This store has TERRIBLE customer service.I ordered a personally significant bottle of wine as a gift for a friend, but after two weeks, it hadn't shipped. They asked me if I wanted to replace it with a different bottle of similar value, but because it was a sentimental bottle I was looking for, I asked for the order to be canceled. They assured me it would be.Three weeks later, I got notification that the bottle had shipped. I contacted them, and they told me that I'd never requested cancelation nor refund, though I had an e-mail from their company. I forwarded them the e-mails days ago, and haven't heard back from them. This place is a scam.
Andrés Carrizo
The old switcheroo
Ordered a whiskey. Was sent a completely different whiskey, same name but different label. Doesn’t match what was advertised. Was only offered a price change or shipping refund. This place is a scam. Buyer beware
Brian
right product
right product, ontime shipping.
Nham Le
Good
fast shipping
Ly Truong
One of my favorite sites to order my…
One of my favorite sites to order my wine😎 Love the recommendations they give, always a wonderful surprise and value😍
Joyce
Order arrived quickly and intact.
Order arrived quickly and intact.
Christian Bruno
Easy
Easy, quick and less expensive than my usual places!
JESSICA
I do not recommend this company — based on their behavior, it is very likely a scam.
I do not recommend this company — based on their behavior, it is very likely a scam.I ordered a few bottles of wine for a dinner party on October 6. After a week with no update or shipping confirmation, I emailed them asking when I could expect my order, since the dinner party was scheduled for October 16. They failed to provide any clear information, so I decided to cancel my order. Their customer service confirmed the cancellation in writing and stated that the refund would be processed within 5–7 business days.A week later, I received an automated email claiming that my package had been shipped. I immediately contacted them again, but after several phone calls and emails, they kept changing their story — first claiming that they couldn’t stop the shipment, then saying they were unable to issue a refund through PayPal due to a “technical issue.” Later they offered to send me a check by mail, but despite multiple requests, they never provided a photo or tracking details of the check.They continuously come up with new excuses for why they can’t complete my refund request. The package itself hasn’t moved at all — it was supposedly shipped on October 21, yet its tracking still shows it stuck at the origin.I have reported the issue to my bank, which has opened an investigation and temporarily refunded the amount. However, the claim is still open on the bank’s side, suggesting that the company is not cooperating there either.If you value your money and time, do not order anything from this company — they are unreliable and untrustworthy.
Ádám Kolonics
easy and simple
Everything was easy and simple. Thank you!
Donna Borsani
If I could rate lower than 1 star I…
If I could rate lower than 1 star I would. It has been over a month since I ordered wine from this place. I contacted their customer service. All I get our various "The Dog ate my Homework" responses. They are a disgrace. DO NOT BUY FROM THIS SELLER!!!
Tim Bauer
No hassle order and delivery process
No hassle order and delivery process
Sumit Das
Good product
Good product, good prices, good service, good packaging, good delivery
Charles Donabedian
Quick and efficient
Quick and efficient
Eugene
Good communication from Wine Chateau…
Good communication from Wine Chateau and delivering company about when to expect the delivery. Prompt shipment.
Lois Allegretto
Seamless Transaction
I found the customer service staff to be helpful and easy to work with. My order was processed and sent out for delivery as expected. An all-around pleasant transaction. I definitely would buy from them again.
Mary Pinner
The ordering process was easy
The ordering process was easy, and the case of wine was delivered in a timely manner. The wine bottles were secured tightly. Also, with the Reserve Pass, I do not have to deal with shipping every time I order.
Denise
good value.
good value.
Mike Chue
Couple of the corks had started coming…
Couple of the corks had started coming out of the bottles. Wine still good!
customer
Took months until they claimed to ship…
Took months until they claimed to ship my order. It was never received. When I asked for a refund they said the order was too old to refund but that I could pick out another bottle of wine. Will never order from them again.
Art
great wimes at reasonable prices
great wimes at reasonable prices
joseph gruber
