The delays seems neverending and the…
The delays seems neverending and the process takes so long but why?? Verification takes about a week. Now I'm waiting for redeemtion who knows when it will come... This is sad and people don't like to wait. Especially when there's others social sweeps casinos that offer fast verification and redemption! But their customer support is very fast and helpful so that's a good thing. ll update stars whenever I get my redemption. I need so bad so I can deposit and play more Their games do hit though!Update! Finally after one whole week verify that redemption I received it it was worth the wait! Hope is faster next time Lily! 😁
Tony S.
Worth the small wait time, Great site!
EDIT: I had a little snag during redemtion but customer support reached right out to help me. I recieved my redemtion less than an hour after I redeemed the way they suggested. Super stoked about this site! Great games that you can win on, wonderful customer service and fairly fast redemption. I WOULD DEFINITELY RECOMMEND! Edit: I'm now all veried, customer service although a little slow was nice, apologized for the delay and got me taken care of. Now we'll see how the redeemtion goes.. I've been trying to get verified for a little while now and now I need to redeem but still waiting to get the verification completed. They are new so I'm trying to be patient and understanding. I love their games so I hope this works out. I'll change my rating and my review once I know which way to go with it. In case Winera is here and can help. My Customer ID is 2376498.
ThriftyNikki
Don't bother playing here the slots…
Don't bother playing here the slots will "crash" when spinning into a bonus round causing u to reset and u will lose the bonus and your money for the spin itself slots have no issues ok n crashing as long as your losing money spent $50 in .10 spins never got a bonus in a game I play so many other places never seen a bonus all I got was crashes save your moneyEDIT I have tried to reach out to their support multiple times have still yet to receive any word from them
Jak Kilet
One of the Top Dawgs
One of the top Social Casinos out right now. Ive had no issues with sending crypto for deposits and payouts are quick, within an hour for me on my first 2. The welcome bonus packs are very generous. The game selection is Top Notch with all of the top guys. One more thing that separates them is the customer service. Lily was great and answered all of my questions to a T. All in all amazing experience.
IDK
Stuck in KYC limbo (Happy Update!)
i had a huge win at winera off my first purchase bonus! but am currently waiting on my KYC to be approved, after initially uploading the documents they asked for, they then asked for the back of my photo ID to be submitted as well as the front. the photo for document uploads only allowed for one photo to be uploaded. i asked support what to do and they didnt seem to know that i couldnt submit more photos. i gave support a picture of the back of my ID as they requested and they sent it in to the KYC department. this was two days ago now and ive yet to receive any email correspondence. my balance keeps growing but i am unsure if i will ever be able to cash it out due to the seeming non functionality of the KYC system. I spoke to live support several times and they assured me they filed a complaint within the KYC department. i am awaiting results. the process has been harrowing to get verified but if i am able to get verified and redeem my winnings, ill be happy to change my review to something more befitting a lengthy, yet hopefully fair KYC process and update you all accordingly. Customer ID: 2379906 if anyone from winera is reading this. UPDATE: I am updating my review to 4 out of 5 stars. The casino is obviously new so they do have a few kinks to work out with the process, but they made good on their promise and paid me out my winnings. Id say the experience was very worth the rating. I won a very substantial amount of money from a very small deposit and they followed through. If you dont mind working with support a little to get yourself sorted I can definitely reccomend WinEra.
Jackson Dale
Initially I purchased a welcome package…
Update* Support did message me later in the day and ask for the transaction information and processed the payment to my account. Maybe it’s where they are new, just keep a record of your dealings but they did make it right. Initially I purchased a welcome package and had it confirmed and send via crypto wallet. It never arrived and I haven’t been able to get in touch with support via email or chat and we are approaching the two hour mark. I understand blockchain and having to wait, but for the form I purchased it has never taken this long on any other site. So unfortunately I can’t really give a true review as I am unable to utilize the package purchased. I would approach with caution.
Allison
I love this site great selection of…
I love this site great selection of games and a good ui, some things are a little slow but they are new and I expect this site to be the next big thing. The redeem minimum is low and the redeem speeds are really good I’d recommend this site
Ryan
great new casino for me
great new casino for me, great selection of crypto for purchasing and one of the best customer service so far.. I am enjoying and hope to redeem soon.
John A
Well I sent bitcoin cash for the…
Well I sent bitcoin cash for the welcome package and my crypto verified it was sent but still haven’t received funds tried to message casino still no answer an no live support so hopefully I will receive and it’s just a lil more wait
Rhonda
Deposit Missing.
Deposit Missing.Purchased a package using crypto since its the only option here and its been almost an hour an still nothing. The payment has been taken out of my account, the transaction has been confirmed multiple times but still nothing on the website. If my money ever hits i will update this review but so far its not looking too good seeing how there is no live chat or support anywhere.
KB Dallas
They have a good selection of games, still concerned but will try them out more
I’m not giving this a 1-star yet, but based on my experience I can’t recommend it. There’s no live support, and after emailing I still hadn’t received a response after 2+ hours.The biggest concern is verification. Even though this casino is crypto-only, they requested ID and a utility bill (fine) and a bank statement and credit card details, which felt unnecessary and risky for a platform that doesn’t accept cards. I also did not see them using a well-known third-party verification provider; it appears the documents go directly to the casino and its employees.Finally, there’s no automated self-exclusion or “take a break” option inside the account. You have to email them to request it.If you value responsive support, privacy, and responsible gaming tools, proceed with extreme caution.*rewritten to be clear*update from WineraJust to clarify, you don’t need to provide any bank statements or credit card information at all. Those are not required.The only compulsory documents are:• A valid photo ID (such as a driver’s license or passport)• A proof of address documentThese are standard verification requirements and are handled securely. Nothing related to your crypto purchases, banking details, or transaction history is needed.They also updated their redemption page to make this matter clear. Due to them responding in a positive manner and addressing my issue and providing a fix to the site in a timely matter I have bumped them up to a 4. Hopefully I can push them up to a 5, but given they require up to 48hours for redemption it will probably keep them from a 5
Jeremiah S
