First buy
First buy! I was worried because of the bad reviews, but I got my package after 5 days and everything was perfect!
Susanne Bergmann
Was this helpful?
6
6PM is an online company. Based on 120 reviews on TrustPlane, it has an average rating of 1.7 out of 5 stars. Last reviewed January 31, 2026.
Customer Reviews
Write a ReviewFilter:
120 reviews
First buy
First buy! I was worried because of the bad reviews, but I got my package after 5 days and everything was perfect!
Susanne Bergmann
Was this helpful?
Missing item
My first purchase with 6pm was successful. However , the second one for discounted shoes turned out to be a huge disappointment. Received only one shoe of the pair in a dirty box with torn apart cellophane. Emailed the team with no response. Live chatted with a rep who suggested the problem to be with my shipping company which at their turn requested a formal response /evidence that both shoes had been delivered by 6pm. Rather frustrating experience as the parties keep blaming each other with no ability to provide any supporting proof. Reading all the negative feedback here doesn't give me any comfort and assurance that I will ever get this issue sorted.
Fidan Hajiyeva
Was this helpful?
Missing item
My first purchase with 6pm was successful. However , the second one for discounted shoes turned out to be a huge disappointment. Received only one shoe of the pair in a dirty box with torn apart cellophane. Emailed the team with no response. Live chatted with a rep who suggested the problem to be with my shipping company which at their turn requested a formal response /evidence that both shoes had been delivered by 6pm. Rather frustrating experience as the parties keep blaming each other with no ability to provide any supporting proof. Reading all the negative feedback here doesn't give me any comfort and assurance that I will ever get this issue sorted.
Fidan Hajiyeva
Was this helpful?
Ordered shoes on December 11th
Ordered shoes on December 11th, 2025 hoping to get them by Christmas. I reached out to customer service and they said will ship the 22nd. Today 12/26/2025 order is still "processing ". Will not be buying anything from this company ever again.
Mike
Was this helpful?
Ordered shoes on December 11th
Ordered shoes on December 11th, 2025 hoping to get them by Christmas. I reached out to customer service and they said will ship the 22nd. Today 12/26/2025 order is still "processing ". Will not be buying anything from this company ever again.
Mike
Was this helpful?
Terrible experience logging in
Terrible experience logging in. Ridiculous return shipping policy. So now I have to PAY and I’m left without a product! Said product runs about two sizes too small not true to size! What’s the incentive for your customers! To NEVER shop with 6pm again.
Christy
Was this helpful?
Terrible experience logging in
Terrible experience logging in. Ridiculous return shipping policy. So now I have to PAY and I’m left without a product! Said product runs about two sizes too small not true to size! What’s the incentive for your customers! To NEVER shop with 6pm again.
Christy
Was this helpful?
Their website was designed by an…
Their website was designed by an infant. Loging-in is nearly impossible. I finally got in and ordered something, but I can’t log in again after the product wasn’t delivered. This business is crap! It looks like it’s owned by Zappos. It’s time for both to disappear.
Me
Was this helpful?
Their website was designed by an…
Their website was designed by an infant. Loging-in is nearly impossible. I finally got in and ordered something, but I can’t log in again after the product wasn’t delivered. This business is crap! It looks like it’s owned by Zappos. It’s time for both to disappear.
Me
Was this helpful?
Got sent the wrong size
Got sent the wrong size. I ordered a kids 3 and they sent a little kids 12. The ones I ordered are now out of stock due to their incompetence. The refund was for the boots only and not the shipping. I paid $9.99 for rush shipping. They stated that it will be refunded separately. Makes no sense. Went down hill the past year or two.
sarah
Was this helpful?
Got sent the wrong size
Got sent the wrong size. I ordered a kids 3 and they sent a little kids 12. The ones I ordered are now out of stock due to their incompetence. The refund was for the boots only and not the shipping. I paid $9.99 for rush shipping. They stated that it will be refunded separately. Makes no sense. Went down hill the past year or two.
sarah
Was this helpful?
They sent me the wrong shoes
They sent me the wrong shoes - and are unwilling to do anything other then me having to go and send them back. I waited, I picked it up and I now need to go to the post office to send them back and hopefully get my money back. No compensation - no shoes (the model i ordered is out of stock already) I tried calling and chatting - they are sticking to this being the only option
Rom Hirsh
Was this helpful?
They sent me the wrong shoes
They sent me the wrong shoes - and are unwilling to do anything other then me having to go and send them back. I waited, I picked it up and I now need to go to the post office to send them back and hopefully get my money back. No compensation - no shoes (the model i ordered is out of stock already) I tried calling and chatting - they are sticking to this being the only option
Rom Hirsh
Was this helpful?
My order was sent to the wrong address…
My order was sent to the wrong address and several attempts to contact the company have gone unanswered. THe chat function on the site is not functional. THe phone number has an automated message noting it's open 6-6 PST and to call back during biz hours- but that message plays ironically from 6-6 rendering the company impossible to contact. Planning to file a charge-back.
Foxy Quant
Was this helpful?
My order was sent to the wrong address…
My order was sent to the wrong address and several attempts to contact the company have gone unanswered. THe chat function on the site is not functional. THe phone number has an automated message noting it's open 6-6 PST and to call back during biz hours- but that message plays ironically from 6-6 rendering the company impossible to contact. Planning to file a charge-back.
Foxy Quant
Was this helpful?
Cannot contact them about a discrepancy…
Cannot contact them about a discrepancy with a shipment. No one answers the phone and no one to live chat with.
Heidi Hendry
Was this helpful?
Cannot contact them about a discrepancy…
Cannot contact them about a discrepancy with a shipment. No one answers the phone and no one to live chat with.
Heidi Hendry
Was this helpful?
problem
LIVE IN ARMENIA, I received the shoes as a gift, ordered online in June, I wore them for 2 months and they are worn out. I am not that rich. I will wear the $107 shoes for 2 months. Please solve my problem
OVSANNA
Was this helpful?
problem
LIVE IN ARMENIA, I received the shoes as a gift, ordered online in June, I wore them for 2 months and they are worn out. I am not that rich. I will wear the $107 shoes for 2 months. Please solve my problem
OVSANNA
Was this helpful?
Cite this page
According to TrustPlane, 6PM has a 1.7/5 rating based on 120 verified reviews as of April 2026. Source: trustplane.app/company/www-6pm-com