great keyboards rubbish aftercare and…
great keyboards rubbish aftercare and technical help
kevin d davies davies
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Arturia is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 3.7 out of 5 stars. Last reviewed January 19, 2026.
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60 reviews
Arturia Pigments 7
Registered Pigments 7, but their software manager keeps telling me my email is in an invalid format. Managed to do an offline activation but this is the worst site I have ever come across. Despite logging on to their site just fine, trying to get support about this is futile. Absolute nothing on their site contact wise works. All I get is constant errors. Fortunately the software seems good.
Andrew Stapleton
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Pigments... fantastic purchase
Pigments is one of the best vst plugins I have ever spent money on, and the free updates since I bought it have just made it all that much better.
Michael R
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Worst musical purchase ever.
I have bought scores of musical instruments over the years and never had any difficulty getting them to work. I have fought with this artiria mini lab MK three for 2 days and still haven’t gotten a single note out of the keyboard. I have watched endless videos and installed programs repeatedly, no use and a complete waste of time. This is without question the worst musical purchase I have ever made. I will never do business with this company again.
Michael Peters
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Would NOT recommend this company TO ANYONE
The company still hasn't registered my purchase TWO WEEKS later. Total waste of money and time. I have a MIDI controller and no software, despite e-mailing the "support" team 11 times and consistently responding to them within hours *when* they happen to reply.ABSOLUTELY THE WORST EXPERIENCE I've ever had with any instrument company in 20 years of playing.
Bee
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Bad Support
I Will never buy any of your products again, and the support is too slow
tchara alam
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Fantastic company and great products
Fantastic company and great products! I have the Jup 8-V, CS-80 V, OP-Xa V and the Matrix-12 V softsynths and they are all essential to my creative process. I also own the minibrute 2 and the drumbrute hardware. Arturia are pretty fast to reply when asking for support and i feel that they as a company are very customer-oriented and helpful.
Swedish buyer
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Arturia has a scheme going on with…
Arturia has a scheme going on with "Unlock" codes. I bought an open box Minilab Mk2 from Guitar Center. unbeknownst to me, the box didnt have an unlock code with it. I have a serial number with the unit, but without an "Unlock Code" I cannot register the product. These are smart people, no? I understand they have unlock codes to register the free software. OK. but really, they dont have a system in place where a person cannot register a legally purchased product with some evasive "code" ? I can think of any number of ways to solve this problem. Im saddened that the company cannot do the same. I give them a big F - FAIL. If you go online, you see many others with same problem. I have contacted their Customer Support several times now. always the same answer. Contact Guitar Center. Guitar Center says contact Arturia. This issue is on Arturia. Not Guitar Center. They are destroying their reputation over a simple petty logistic issue. This should not be a problem. They are creating this problem.
larriji
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Failed product
Failed product, it was a known failure and the support process stopped at me being given the statement "after sales team will get back to you in a timely manner,"... I found the terminology very inexact and ambiguous. Needless to say the after sales team have never got back to me despite me recontacting the support team to find out where I stand and if "a timely manor" could be defined. I feel completely ripped off.
IAN
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Customer service is an ABSOLUTE…
Customer service is an ABSOLUTE NIGHTMARE.Their support team is almost non-existent. I tried contacting them multiple times for an update on my order, which they simply decided not to process. Complete radio silence.
mo
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Faulty Product, No Helpful Customer Service
I bought a keyboard that never worked properly. I had so many emails back and forth with them, them asking me to try this, try that, go to this department, go to that department, anything but take responsibility for selling me a faulty keyboard. It's taken me hours so far and they don't seem willing to offer a resolution.
Kate
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Arturia is the worst company I've ever…
Arturia is the worst company I've ever dealt with, time consuming, nothing works. WASTE OF TIME AND $$Everything is totally glitchy, installer is all missed up.will delete all Aturia Products.
FM
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I have used Arturia for a few years
I have used Arturia for a few years, and I can say they are the only ones who did that, and they are awesome and great for bringing vintage analog synthesizers back to life and offering a free way to explore them. Plus, what they provide for free, and then you decide what you will buy if you want. Bravo Arturia!
MCMihai
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Sticky MatrixBrute Knobs Poor Customer Service
All the fader, controls and knobs on my MatrixBrute are disintegrating. The sticky, goopy feeling of the knobs and buttons sap the inspiration out of me. Additionally the white knobs have turned urine yellow with visible fuzz bits collecting on them. I sent the good folks of corporate Arturia several emails about this issue, I've only received automated responses informing me my communication is impotent and they'll get back to me within 48 hours. About a month ago (March 19th 2025, this review was written April 19th 2025) I got a response from someone named Leo. He wrote, "Hello Damian, Your case is now assigned to our After Sales team.They will get back to you in a timely manner.In the meantime, do not hesitate to get back to us if anything.Best Regards"I followed up Leo's email 2 weeks later and I have not heard a word from him or anyone from Arturia. In the very least they could help me find affordable replacement knobs or even cool fancy ones.
Damian
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Unstable plugins, horrible support
Unreliable plugins that are very unstable and horrible Support, Arturia doesn't care to fix your problems, they just want money. The Sounds inside my projects from the plugins change drastically for no apparent reason. (Even after i saved my projects) If you are a professional who needs your tracks to sound the same, this could be a huge catastrophe. Especially if you don't export every stem and work on many projects.
A S
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They're ignoring my messages to…
They're ignoring my messages to support! Never answer. Didn't check attachments.Giving the FAQ copy-paste answers, that I've checked my self prior to contacting them. 4 days of attempts to get anything, except the information from their FAQ and something is relevant to my situation, gave me 0 result and feeling of disappointment and disrespect. I choose Arturia among all other brands and expected different attitude, but now I see that service is more important than hardware, because my device is not working for many days after being delivered to me, and I have no idea what should I do.
Stanislav Klinikov
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Arturia Keylab Essential 61 - Don't bother.
I’ve been playing piano ( and guitar ) for over 60 years and have created music on 2 versions of Cubase and Apple Logic Pro X for approaching 2 decades. Last summer, I received a birthday gift of an Arturia Essentials Keylab 61 keyboard from my family. I decided to try creating a version of Bill Whelan’s “Coaineadh Cu Chullain” on Logic using the Keylab’s “Haruto’s Woodwinds” and the pitch bend wheel on to a Logic “piano roll” backing, a good combination to mimic the sound of uilleann pipes. While monitoring this I began to notice that any notes played on or above F#4 were noticeably flat. This also occurred with many other Keylab 61 ‘clean’ instruments, i.e., ones with no modulation, for example various pianos, clarinet and others.I emailed Arturia support and was asked to attempt an “instrument preferences” reset. I carried this out but noticed no improvement afterwards. I was then asked to make a video of the occurrence, ( together with a request to “review” Arturia’s customer support ! ) In the meantime I had to convert many of the project’s flat Midi regions to audio and ‘pitch-shift’ them to get them in tune. A video was filmed and forwarded via Wetransfer, amid confusion due to Arturia opening a new support request while I was certain that the current one was still in force. The video had to be forwarded again as Arturia said they hadn’t received it despite Wetransfer telling me it had been successfully sent.I was then asked to perform the same “instrument preferences” reset that I’d done weeks earlier which didn’t work this time either. For the next procedure I was asked to open the Midi Control Centre and carry out a Midi monitor, with the first instruction saying “click on SYNC button.” I spent 45 minutes searching in various windows within the screen and found no such button. I emailed support regarding this. When the reply came back some days later, I was advised that “…some units don't require to be manually synced, so please just proceed with the test.” It would have been useful to have been told this 2 days earlier. On returning to the email, it next instructed me to “Click on View / MIDI console.” I could see neither! The screen showed the Essential 61 layout with various windows and functions/info such as “Device Memories” and “Local Templates” but nothing which seemed capable of running any sort of “Midi Monitor” as per the support instructions. The idiom "going round in circles" really applies here.And who needs the availability of several thousand different instrument sounds, many of which are only marginally different to dozens of others? You could grow old trying to listen to half of them instead of getting on and creating.With the problem of trying to follow the often vague instructions, the lack of success with this issue and the additional problem of frequently encountering missing notes - about 4 per minute on average - when playing, I have pretty much lost interest in this keyboard and am looking to dispose of it. And can someone explain the need for Arturia displaying a keyboard at the bottom of the home page which mirrors the keys I am pressing. When would I - or anyone - ever find this useful ? It seems to me like a waste of processing power !My son still has a 30-odd year old YAMAHA PSR keyboard which performs so much better. I obviously wouldn’t recommend Arturia products to anyone.
William Gibson
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They are awesome
They are awesome; I realized I had a drumbrute that was defective with white noise on snare and shaker in registering the Impact on their website; I sent an email and they were really fast to answer; I was in need to keep it until having found another one because we use it a lot in our shows and even though the first email followed by the UPS shipping label was outdated after one month, they sent another one; basically I reach out to them in August and had the Drumbrute sent in January only.It took them only one week, even less to repair it and it was from Canada to France and back so, it took only 3/4 days to received it; I had forgotten to upload my songs;-, I asked them to keep them and it was good plus now, the shaker and snare white noise is are working fine and with a loud volume which has never be the case in the past so, great customer service, great products too, I think their step sequencer is one of the best and easiest to use, at least for an old guy like me for my first drumboxe.I have now the impact, a second drumbrute so, I won’t have to bring the computer to load set 3 and Encore and I have bought the Beat step pro from them and plan to buy the Key step pro to get polyphonic sequences.All can sync very easily, with the stage 2, the prophet 08, Prophet 12 and the Roland SE-02 so, great company.
Philippe Baudet
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Can’t activate pigments
Can’t activate pigments, even worse is that ASC updated itself and won’t register. The result is that I lost my activated products (all 22 instruments). I won’t buy from them again, at least I can get my money back for pigments as I bought from a shop not arturia direct. Lost the other instruments though
Matthew Ling
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Solid products and great customer service
I've been experiencing some crackling from moving the main monitor volume knob on my Minifuse 2 audio interface for almost a year. Contacted support with video proof, had the unit sent in for repair, but no fault was found so it was returned to me. Was a bit frustrated but decided to try again when the issue returned. Eduardo was very helpful, assuring me that this second time I would be receiving a replacement unit which is on its way now, thanks to the unit's 5 year warranty. For me, Arturia has been a great company to buy from, with innovative hardware like the Microfreak getting valuable firmware updates long after my original purchase, as well as stellar plugins and of course great customer service. Other audio gear companies in the midst of the ensh*ttification process should take note.
bc
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According to TrustPlane, Arturia has a 3.7/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-arturia-com