Autonomous Inc is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 27, 2026.
Chair construction is fantastic! Great shipping times and the instructions to assemble the chair were easy and took just 1 person to complete. The mesh is sturdy and feels like a extremely expensive corporate office chair.
The color of the desk top is totally wrong! Otherwise high quality but the surface is practically red, and came covered with some kinda film on it… Major QA issue
The experience was seamless and helped with ordering the replacement parts.
Customer Service is great
ashely took the time to help with the entire order process and made sure that i was taken care. she gave me recs as well as over all info and advice. granted it took like 30-40 mins to get in touch with a human but after that I was helped fully!
Full marks for prompt, friendly, helpful customer support.The instructions that came with my desk had a couple of mistakes that made them tricky to follow (where do screws from bag H go?!) but I'd happily buy another because the product is great.
Helpdesk attendant, Ashley, was incredible helpful in walking me through additional troubleshooting to hard reset my standing desk. I had very vey limited information on the device and Ashley was able to identify the model easily. They were able to get me the correct reset sequence (my device was a old discontinued model) and walk me through the additional steps to kick start a hard reset. The service was quick (no long wait times) and instructions were clear. So so thankful! I would rate more stars if I could.
Amazing product. The most comfortable chair I've ever sat in. and quick reliable customer service
Easy to order, Item arrived as expected, no concerns
The customer service was exceptional when I needed help with product setup and additional questions
Desk came scratched. Have not been able to get it resolved yet with their customer support team. Will update review when I hear back
Love the desk, sharp looking, easy to assemble, great price!
Bought my desk years ago, lost the order email, Ashley was still able to help me get my standing desk reset and working again! Great CS.
I was honestly a bit frustrated at first because I had sent an email about a product issue, but the response was taking too long. However, once I tried the online chat support, the agent responded quickly and solved my problem right away.The support was fast, helpful, and very kind. In the end, everything was resolved smoothly.Also, I really like the chair itself — it’s comfortable and feels great to use. Highly recommended!
Impressive service. Ordered a table from a competitor and it took them 10 days and delivered missing pieces. Placed my order with Autonomous AI and I got it in 2 days. Complete and ready to go. Material is heavy and sturdy. Exactly what I wanted out of a table. Thank you!
Quick shipping quality product
Solve issue very quickly and professionally very appreciated. Shout out to Ashley.
Come with missing parts. Wait for 3 nights to get their reply of simply sorry and resend. Have to argue and only offer 5% refund. No ETA no expedite. Terrible Customer service and purchase experience.
The customer experience was exceptional from start to finish—personalized, prompt, and genuinely attentive. Every interaction felt effortless, with staff anticipating needs and resolving questions before they became issues. It really left me impressed and looking forward to coming back.
Excellent Chair - Built to LastI've had one of these chairs at my office for 7 years, and it's performed so well that I bought another for home. The quality is outstanding—they hold up incredibly well even with heavy daily use. Most importantly, they provide excellent back support, which matters since I spend long hours sitting for both work and leisure. Highly recommend.
According to TrustPlane, Autonomous Inc has a 4.5/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-autonomous-ai
