Do you agree with Beach Camera's TrustScore? Voice your opinion today and hear what 2,631 customers have already said.
Beach Camera is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed February 23, 2026.
They sold me a $2000 Samsung TV that worked for a year and then just died. It won't power on. Won't offer me any resolution or restitution. So if you want products that last for 1 year and then the company hangs you out to dry. Try this retailer.
Rizalyn, Belle, and Grace handled my issues perfectly. I appreciate everything they did to come to an amicable solution.
Thank you for this survey as it will allow me to comment positively on my recent experience with Beach Camera…. I recently purchased an LG television from Beach Camera which was unfortunately delivered with a very small crack in the front glass which rendered the unit inoperable. This was not noticed until Renold connected me with a repair technician who discovered it. Unfortunately I had destroyed the packaging and could not return the unit. Renold guided me through the return process, much to my relief (great help).He then referred me to Bill who took exceptional time to help me with a replacement. As the LG units were out of stock, Bill suggested that I look another TV, this time a Sony which in his mind and now in my own, a better TV. Renold arranged a refund on the first unit and Bill upsold me (I am grateful for the upgrade) to the new unit and all has ended well.Not just well, but extraordinary good service!!!As I have established a great relationship from this experience, I will be looking to Beach Camera (I am a Sony camera fan and have need for some good glass) in the future.Overall, I would rate this experience an absolute 10!!! I am sorry to be out of TV for this extended period but will be very happy to receive a better unit than my initial order…Feel free to use any portion of this review in your marketing. Service this good deserves to be published…Very Best Regards…. chuck
Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the max like other sets I have owned! Simple to set up and appreciate the ability to turn off the high refresh rate options for things that don't actually require it!
Beach Camera did need approval from the manufacturer before handling the warranty claim. Panasonic television customer service is almost non-existent. One Beach got the approval they handled it very well and with courtesy by the Manufacturer Specialist(Reynold) at Beach Camera.
Dear Mariz,Thank you for your understanding of my needing to cancel my order. I is a wonderful Drone, however it turns out that my Nephew had already placed an order for the same drone package that I was un-aware of till after I placed the order. Thank you so much for your prompt attentionStephenie
DIANNE ref #BX13180477 Hi Dianne, Thank you so much for your help. You & the Team there at Beach Camera has been wonderful throughout this purchase and support process, and I truly appreciate you taking your time and making it right. I look forward to receiving the replacement and doing business with yall in the future.
Very quick and responsive I have zero complaints I’m a happy customer
Outstanding customer service! Notified me all the way! Answered me in thee most timely matter. I SO HIGHLY RECOMMEND
The rep I spoke with most recently has been nothing but excellent. The process, however, is painfully slow and the information I have been given has been conflicting.
Mariz handled my TV return and refund process efficiently and professionally. Truly appreciated. I sincerely appreciate the excellent assistance throughout the return and refund process. Clear communication and prompt support.I’m very impressed with the level of support I received.
I am still waiting to get an answer about an order I placed. But I have had a great experience so far with the helpdesk staff, Christine Joy and Mariz. Hoping to get the issue resolved soon.Thanks!
I was following the guidelines set by Best Buy to contact Beach Camera if I did not receive my Xbox Controller by a certain date. When I did, I received a VERY prompt and quick response from Mariz A. She reaffirmed that my order was in process and to give it 10 days before i responded back. Within a very short time, the USPS tracking number updated, and only a few days later I am setting up my controller. So i wanted to leave a positive review for Mariz A. and Erica P. for their help. The responses felt a little AI-generated, but regardless, it was all truthful and helpful. And i am very satisfied with my purchase.
Great customer service.Erica was the best helping to get us our tracking numbers!
Excellent customer service, prompt response for inquiries and issues with post purchase. Courteous written messages to help in anyway possible to reach resolution. I am very pleased with care I received. Highly recommend this seller/company. Thank you.
I bought an item from Beach Camera because it had the best price, even better than Amazon or any other retailer. Plus it came with free shipping. It arrived and it was in perfect condition. I was very pleased and wouldn't hesitate to order from Beach Camera again.
Beach Camera kept me updated on the warranty process, and the instructions were complete and easy to follow. GREAT customer service.
Last month I purchased a renewed/refurbished soundbar from Amazon (Beach Camera is the seller). It arrived in better condition than I thought (I was initially concerned). So far, performance has been as good as new. A few weeks ago I noticed that a competitor was selling the same device for a notably lower price. I reached out to Beach Camera asking if there was any chance I could get a price match (especially since I was still in return window). Mariz promptly responded, requested additional information, which I provided, and elevated the request for review. It was approved (I'm very pleased). Thank you to Mariz and Beach Camera...hopefully this sound bar lasts a long time!
Shoutout to RIZZA MAE, LARIZA, RIZALYN, and MARIZ — they were great throughout the process. My TV had a noticeable defect which bothered me a great deal. But they resolved my issue and made sure I was satisfied, which I really appreciated.
Rizalyn helped me navigate this situation smoothly. Promptly replied to any new messages I sent. I think she’s doing a great job and she’s very respectful of the customer as well. Thank you.
According to TrustPlane, Beach Camera has a 4.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-beachcamera-com
