Avoid slashing your wrists. Avoid Betterhelp.
Truly disgusting people. I've always been sceptical of Betterhelp because of their marketing strategies; they'll rope any influencer into spreading their bullshit. I'm also generally sceptical of 1-star reviews, because they're usually from people who've not been fair at all. But I'd pay attention to anyone giving 1 star for Betterhelp.Firstly, they don't even let you choose your own therapist. Plus, you have to pay cash upfront before you even know who you'll be talking with. But that's not the worst thing. Shortly after I abandoned the site, I received a very pushy email which made it sound very urgent I hand over my credit card details before my therapist's caseload fills up. I'm not buying a TV, I'm trying to sort my head out. Why are you people so pushy?Bottom line: Better Help is clearly not interested in offering better help. Their primary motivation is to usher people in vulnerable positions to hand over their cash as quickly as possible Watch yourself - this company clearly has NO moral compass.
Steven Brooks
The customer support agents are not very helpful
I've been having a problem where I keep getting matched with therapists that don't fit my preferences, and I wanted to use the feature to choose a therapist from a list, which should be possible as this is an advertised feature of Betterhelp. Unfortunately I cannot find this feature and I've tried different browsers. What most frustrates me is that I cannot get a coherent answer from the support agent. I get the same generic response over and over again as if i'm talking to an AI bot.
Alexander m
I Believe in You
I Believe in You“I believe in you because you believe in you—otherwise, you wouldn’t be here.” My therapist says this at the end of every session, and it means more to me than she may realize. Her belief in me, combined with her guidance, has helped me re-educate myself to accept where I am in 'real time', without judgment. She has created a space where I feel heard, validated, and supported in my growth.She is truly amazing, and I hope others are able to experience the same level of care and success that she has helped me achieve. Without the flexibility and accessibility that BetterHelp provides, I would not have had the opportunity to receive this kind of support. I wholeheartedly recommend it to anyone seeking non-traditional options and a safe space to grow.
Angela King
I was very disappointed that you…
I was very disappointed that you charged my credit card before a service was provided this will be my last session for this reason
Mario Dennis
It has everything
The platform is very well laid out to support you in many ways. I have my own therapist that I can not only have a live video chat with, but can also have my sessions on a phone call or text messaging. I can also send messages to my therapist at any time between sessions if needed. There is also a section to complete a daily journal, join group sessions, and set goals to work towards. I feel as though this platform is very well rounded in ways to support you through your journey.
alyssa perkins
Misunderstood and unheard
I had my first appointment on Monday, 2/23/26. My therapist was dismissive and actually never really understood how sad and disappointed I've been as a solo caregiver for my hubby since my children have moved out. She started the call asking me for some background... then couldn't get past it without being critical of everyone in my family. I have had very successful therapy in the past for specific items. I thought this would be the same. My one tip to someone else would be: outline what is bringing you to counseling and have it in front of you so you can stay on topic in case your therapist gets distracted by the details of the background he/she asked for.
Elizabeth Heller
Great therapy option
I received good treatment. Easy interface to use & you really feel like the company cares about you.
Champ
Clueless 'therapists'; absolute money grab
I am only just now, after being to a genuine psychologist, able to put into words how horrible my experience with better help was. I was going through an awful time and wasn't able to get into see my usual psychologist and tried to use what I thought could be a useful tool in the interim. What this app turned out to be was a complete waste of time and money- this app preys on vulnerable people. I was paired with someone who had no idea what they were talking about- THREE times. Each one worse than the last. The whole time I used the app I messaged someone twice to organise a time, and actually spoke to each different person once- all of whom sounded like they were about 16 years old and were really nervous.
Claire
You can't email to cancel
They will keep charging if you are not using it. I never spoke with someone. Don't try canceling via email that does not work. # weeks of 80.00 for nothing is what they got!!!!!!!!!
Richard Trojan
I tried BetterHelp for couples therapy…
I tried BetterHelp for couples therapy with my partner, and unfortunately our experience was very disappointing.In our first match, we were assigned to a therapist (Jason Brooker) who communicated in a way that felt extremely aggressive. During what was meant to be an initial assessment, I was repeatedly interrupted and felt spoken down to. Some of the comments made felt unnecessarily harsh given how little context had been established and i felt like an object being analysed rather than a human being. I left the session feeling a lot worse and quite dehumanised, as though I were being evaluated rather than understood. It was counterproductive and frankly unprofessional! On another occasion, we were matched with a different therapist who was the complete opposite, she was extremely passive and largely silent throughout the session. It genuinely felt as though we had paid £90 to speak into a screen without any meaningful facilitation or guidance. Again, the session did not move us forward in any way.Based on these experiences, I would not recommend BetterHelp for couples therapy. The inconsistency in therapist quality was concerning, and for the cost involved, I expected a more professional and balanced standard of care. Personally, I would suggest seeking an independent, qualified psychologists and people who actually have decent qualifications so you can properly review credentials and approach beforehand.
Veronika
Sorry
Sorry, but the very first words of the advert were “I may get cancelled for saying this….”I cannot take ANY business seriously when they stay off saying something so incredibly ignorant a stupid, and especially a website that is allegedly designed to provide therapy.“Hey, let’s start off with a little unfounded paranoia and then tell people how we can help them with their issues.”Stupid as hell.
Steve
BetterHelp is extremely easy to use
BetterHelp is extremely easy to use, and I feel like their assessments they use to match you to the right counselor works really well. They matched me with a great counselor in the first try, and I have been making personal progress with her for the last 6 months. I love the convenience of the virtual sessions as a mom with a full time job.
Emily Foltz
BetterHelp matched me with a fantastic…
BetterHelp matched me with a fantastic therapist, and it has greatly helped me.
Michael Caulfield
Convenient care options, annoying payment schedules
BetterHelp offers convenient methods to pursue therapy through their online platform. You can easily connect with qualified professionals through their messaging, call or video features. I would recommend this service to anyone who wants to meet regularly with a qualified mental health professional. I have used this service for about a year and am happy with the quality of communication, connection and care I have received. My only complaint is with their billing schedule. I liked that I could pay for the service using my HSA account, but I had to switch to another payment method because of the timing didn’t align consistently with my employer’s pay schedule and, as a result my HSA deposits. BetterHelp bills for their services every 4 weeks rather than once a month on a specific day. This meant that the payment was taken out of my account twice a month a few times and was difficult to plan for appropriately.
Clara Smith
Matched me with a great therapist!
Better Help matched me with a wonderful therapist quickly and easily. Having the option of phone, chat, and video is so convenient. This has been a great experience so far. Thank you!
Laura Hamilton Compton
Better help is it!
Better Help is such a great tool to find a therapist that works for you and your pace! If your looking for a great therapist and one that works for you, it’s BetterHelp!!!
Samantha
Double-charged even after I cancelled…
Double-charged even after I cancelled my membership.I woke up to a charge of £220 for a service I know I cancelled over 3 weeks ago. I was in therapy and I loved it, however I no longer need it and I am vcery CERTAIN I cancelled the subscription. Unforutnately BetterHelp still charged me. I am hoping their customer service can resolve this however if I do not get a resoluton, I will be requesting a charge back from my bank. Such a shame that this is a practice to squeeze out their customers who are often vulnerable.
Valentina Ivanova
BetterHelp provides great therapy for…
BetterHelp provides great therapy for those willing to put the effort in. Finding the right therapist can take time, but I lucked out with the first one I chose. The app provides filters for experience the counselors have so it helps you find someone that can help with whatever you're dealing with. Availability varies from person to person, so I highly recommend scheduling multiple sessions at once. The price is also tough to beat compared to other providers. There are also classes available at no extra cost which can help when in between appointments.
Nathan Duquette
Not for me
Not for me. Therapist didn't understand. I told them that I don't want to continue but didn't listen. Quite useless for me, just told me what other people will usually say too.
Eddie Z
Overall a great experience
I was originally matched with a therapist that did not do chat sessions even though she was listed as such. However, I was able to easily switch to another therapist and she has been great.Definitely a great value if you take advantage of group sessions and classes as well. There is a lot of good therapists with good information on those.
Salty Jing
