Do you agree with bluucarrental.com's TrustScore? Voice your opinion today and hear what 42 customers have already said.
bluucarrental.com is an online company. Based on 36 reviews on TrustPlane, it has an average rating of 1.5 out of 5 stars. Last reviewed February 2, 2026.
The company does not want to pay back my deposit!!! Tried many times at the George Branch where we rent the vehicle without any success. It has been more than a week, and all they are saying is that they will refund the money, but nothing is coming off it. I phoned their head office and they said it is going to take another 48 hours before the money will be released.
I hired a car at Capetown Airport on 11 November 2025. I was told that they needed a Rand 12,500 deposit (£544 Sterling). This authorisation was taken off my debit card (HSBC). This was due to be returned on 18th December. This never happened. This was booked through Booking.Com. Be very careful. They also told me that they could not release the authorisation as it was a "bank to bank" issue and that their bank, First National Bank (used to be Barclays Bank) was not able to approve the refund. To date they refuse to return the deposit and I am now £544 out of pocket. This is a scam and a fraudulent act. Threat of legal action does nothing. I have been well and truly conned by Bluu Car Hire and Booking.Com seem unable to get this resolved.
We hired a car via CarJet from Bluu Rental at OR Tambo and were cheated out of €350. We had already paid for the platinum insurance through CarJet and although we told the person this, she said that we cannot take the car unless we sign a specific insurance document and pay a higher deposit amount than what was agreed upon with CarJet. When my account was charged with a much higher than expected amount, we queried this and were told we had agreed to pay for Bluu Rental’s insurance and refuelling although it was not necessary and we returned the car fully refuelled. This is completely unethical and an abhorrent way of doing business. They are not trustworthy and we will never use them again.
I was scammed by this party. They don’t return your deposit and pretend the issue is with your bank. Very frustrating. I’m going to take legal action against them. They also stopped responding to me.
My car reservation at OR Tambo Airport was booked well in advance and there was just one other customer in front of me when BLUU office opened at 6am. Three members of staff were on duty and all 3 ignored me for a full 30 MINUTES. I emphasise; THREE MEMBERS OF STAFF AND ONLY TWO CUSTOMERS. This means there were more staff than customers but they just let me stand around and ignored me.When they eventually decided to acknowledge my presence they started to argue with me that their ignoring me was all my fault!! I was utterly shocked at such disgraceful, non-existent customer service. I have NEVER been treated so abysmally by any service provider, ever.
We were genuinely happy with the car and service, but got scammed upon return. We had filled up the car at OR Tambo airport (Engen Skystop) before returning, so were surprised to see the bill included a ZAR 200 refuel fee. When asking for clarification, they told me to show all receipts from the trip so they could calculate how much fuel we had used. I mean, who is keeping all receipts from a week-long trip? I am reading here that others experienced similar issues. Don't use this company. Their practices are unfortunately unfair.
Be ready to be scammed. Hired the car, the pre delivery inspection did not note all the damages to the car, particularly the rims and tyres. No paperwork was given to us, very pour. On dropping the car off the person who inspect the car went straight to two particularly rims and wheels. Noted them as damaged and new damage, apparently required replacement rims. The damage was very minor and was not from us, could be polished out. Got me to sign paperwork stating the car was full of fuel then added a note about rim damage. At drop off the rims /tyres to the right hand side we’re not even looked at. It was nearly like this was going to happen and was pre organised. Very little notice taken to the rest of the car. The car actually had rust damage to the front of the bonnet. Refused to give me the falsified documents back.. Aggressive and very poor attitude at Cape Town drop off. This appears to be normal behaviour for this company. Couple next to us went through a similar thing with a very minor scratch to their car. They then appear to hit the insurance companies up for the damage as we had a no excess policy. Getting extra cash one way or another. Ruined our South African part of our trip as it was the last thing we did. Deceitful and shameful. Zero stars, stay clear.
STAY AWAY! I REPEAT STAY AWAY. This is a scam. Bluu Car Rental is a scam. I was charged hundreds of pounds for a bumper scratch which I did not know about few days after returning the car. Loads of hidden fees that they charge. Unexplained fees that they took out of my credit card. Pure SCAM!!
We hired our 4wheel drive Toyota via Riksja at Johannesburg airport. Service was perfect! Pickup great, with help of kgabo mahlo we got a nice upgrade. We drove many km in this beautiful country where the roads are sometimes challenging. Very happy during our stay and handing in was also very easy and customer friendly.
We hired a car at Johannesburg airport, we booked it using booking.com with full insurance since we had to drive over 3000km, mixed city visits and the parks, also Swaziland (you need to ask for a special paper if you are planning to do that). The pricing was good. All went really fine, easy pick up (you need to have the Booking.com booking information, we found it back in our emails), smooth handling when we brought the car back after +2 weeks. We got our full deposit back after a few days. Really nothing to complain about.Good and friendly service and we will use Bluu again in the future.
I arrived in Johannesburg, airport 7th of February 2025. To my annoyance they asked me tto provide copies of my agreement with booking.com. for their own use. They said they didn’t have any information about my agreement. After returning the car, I’ve received information that the car had a damaged front fog light and a scratched bumper. I accused Bluu of fraud and also was asked for extra costs for fuel. When using any hire company you keep all receipts and video evidence of the car you hired. On returning do the same saving time and money in the future. The car I hired didn’t have a front fog light fitted
UNFAIR Arrived a Johannesburg se realised would charge us with unreasonable deposit 2 times and mi credit card plafond has been drained for all my vacations periodStill waiting to unlock those amounts
My overall experience with Bluu was disappointing. We booked car (suv) online starting from Kimberley to Cape Town. When we arrived at the airport in Kimberley to pick the car, they gave us a car different from what we booked. Then they asked us to pay an additional caution to the one we payed online, which we payed. When we gave back the car in Cape Town everything went well and the car was examined by them and the car was given in the same state as we received it. But then after 2 weeks, they started to contact us saying that we should pay reparation of the car because of scratches and they never returned our caution!!!!!! Also in Kimberley, there was no copy given for anything we signed. All in all, this was a bad experience and I would not recommend anyone to rent car from this company!!!!
DO NOT USE BLUU...!!!! How stupid am I to read all negative reviews and I still proceeded to book.They are a scam as other reviewers say.Anyway if you have extra monies to throw around go ahead and use them.
If everything was normal, good car, clean... When we return the car with a full tank, everything was ok except a few days later we were charged of 80 rands aproximatively 4€ for 3 liters of fuel??? We just have drive 10 kms (nearest gas station). Sorry but it's a scam ...
This company is a SCAM!!! DON’T USE!!! I had paid 100% rental fee online while they still tricked me into signing an agreement at the counter with hidden fees including Collision Damage Waiver Top Up and Theft Loss Waiver Top Up which are definitely not legit and the agent said the fees, similar to gas refuelling fee, did not apply to me. But they still charged 550 rands from my credit card 3 days after I returned the car and left South Africa. I did some research online and found many other customers who were scammed in similar ways.
Awful customer service. I arrived at the Cape Town central branch to collect my pre-booked hire car (arranged months in advance) only to be told that the company had "cancelled the booking" without telling me. This left me with re-arranged accommodation but no car to get to it. The employee just shrugged at me, wholly disinterested.
Hired a car in March 2024, filled up with fuel beside the returns area . Everything was ok when returning the vehicle. A week later i received a bill for refuelling and an admin charge.Now this week, 4 months later they have taken £17.20 from my card saying it is a late payment charge. This company are scammers and should be avoided. Please do not use them, they are the worst ever, poor poor poor. If you use them you will regret it. I gave them a star at the start of this review but trust me it should be a minus.
Dont use BLUU, they will take you fuelled up rental return drive it to a garage to put q or 2 ltr in then charge you extra to fill it up. They also charge a rediculous R120 for stupid contract fee. If you chip a windscreen be careful as it seem they dont have insuranve on their vehicles if did not take out additional insuranve cover. They will not charge excee only but the full replacement amount. And likely thencaim the same from their insurance. Useless dodgy car rental stay clear. Never had nonesense like this before from any rental firm. Two weeks later they still sitting on R18000 DEPOSIT.
Hired a car in capetown, collected and returned no issues. Only to be a sent an invoice for a contract fee of R120 that will be taken from my credit card. Yet this was no where stated or informed that a contract fee will be taken in addition to what we paid. Absolute scammers.
According to TrustPlane, bluucarrental.com has a 1.5/5 rating based on 36 verified reviews as of April 2026. Source: trustplane.app/company/www-bluucarrental-com
